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Old 09-26-2014, 02:10 PM   #1
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Serious issues Camping World Calera Alabama

Camping World Calera, Alabama has serious issues. The service manager, Gina, finally called me and said they are simply overworked and understaffed.

It has taken 57 days from the time I dropped the camper off with Calera Alabama Camping World for them to order the parts. That is unacceptable.

You should know that it will be hard for me to do business with Camping World again. Be careful if you plan to use their sales or service.

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Old 09-26-2014, 02:15 PM   #2
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go to rv.net and contact the owner

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Old 09-26-2014, 07:42 PM   #3
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LOL, I am still amazed that CW can find any customers with all the bad ink they get on a daily basis. Sooner or later it will bite them in the cupcakes.
Don and Nancy
[2014 40QBH Phaeton, 2015 Buick Enclave, 2yr old sisters Sara n Kaycee, Havanese, Two Segways
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Old 09-26-2014, 09:14 PM   #4
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How can CW still stay in business? They are the worst customer sales and service company I have ever seen.
2016 Thor Tuscany 34ST XTE, Freightliner XCR, ISB 360hp/800tq. Allison 3000, Koni FSD shocks, Roadmaster 1.75" front sway bar, Safe-T-Plus, DYI air bag flow control valves.
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Old 09-27-2014, 08:09 AM   #5
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I agree/ I have been in their so called service department many times and been summarily ignored. They will NEVER get my business.
Mick & Vonna, 1999 Rexhall Rexair
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Old 09-27-2014, 08:17 AM   #6
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If it's not a show stopping issue maybe the best thing to do is have them order the parts and bring the RV to them once the parts are in. You won't lose so much time without it. We've never had issues with Camping World
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Old 09-27-2014, 08:23 AM   #7
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Serious issues Camping World Calera Alabama

would worry IF they would be capable of correctly installing any part. With such poor press for years, I am amazed anyone would trust them for any repair work.
Am delighted I do not need them for anything. Some folks must be desperate ?
Dave M
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Old 09-27-2014, 08:34 AM   #8
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Dealerships seem to have a habit of blaming all delays on the Manufacturer. They say "we called/ordered parts/tried to get authorization, etc. and we are still waiting". The authorization process is done ONLINE! It takes MAX 1 day. It is easier for a dealership to blame delays on the manufacturer because they think you won't find out. Call your RV manufacturer YOURSELF. Yes, even if you are out of warrenty. Call them first, at this point, what have you got to lose???? They can usually tell you which dealership/repair facility they have had good luck with. Also, dealerships sometimes get authorization for work that they don't do, but still get paid for the work! Make sure they SHOW you the work they have done along with showing you the OLD PARTS that were "replaced". Before you leave your RV for repair tell them you will be contacting the manufacturer yourself and that you will want to inspect repairs upon completion and you want all your old parts given to you. (they ARE your parts since they came off YOUR RV).
Camping World and Lazy Days are really taking all the fun out of RVing!!!
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Old 09-27-2014, 08:44 AM   #9
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Don't leave RV's anywhere assuming they will be repaired. Good luck.
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Old 09-27-2014, 08:48 AM   #10
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Originally Posted by djbmsu View Post
LOL, I am still amazed that CW can find any customers with all the bad ink they get on a daily basis. Sooner or later it will bite them in the cupcakes.
Originally Posted by IdahoSRT10 View Post
How can CW still stay in business? They are the worst customer sales and service company I have ever seen.
I am just amazed that anyone actually goes to CW for anything.
2010 Fleetwood Discovery 40X
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Old 09-27-2014, 09:45 AM   #11
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Originally Posted by DegoRed View Post
I am just amazed that anyone actually goes to CW for anything.

"A fool and his money are soon parted",
(Thomas Tusser, 1524-1580).
"There are none so blind as those who will not see",
(John Heywood, 1546),

With all of the readily available Camping World information, (aka: bad press), on nearly every RV forum... "Anyone who has RV work done at CW deserves what they get",
(me, 2014)

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Old 09-27-2014, 10:28 AM   #12
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I am at a loss for words. I go to the CW in Rogers MN and have never had a complaint. I guess I have been lucky not needing them for work to my old gal. I go for the store products or buy something then install my self. I know they are a lot cheaper than the big private store on the other end of town. I have all macanacle stuff done at a motor head shop, lots of old classic's get repaired there plus daily drivers and MH's, Andover Wheel and alignment

He just replaced my MH rear air bags (3 years old) under warranty and she rides soooo smooth, unbowleaveable. Ever in the area stop by and tell um Tim Sent ya. He'll charge ya double.... (just kidding)
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Old 09-27-2014, 01:34 PM   #13
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CW is a nice retail store for accessories and a valuable resource when on the road, but for maintenance and repairs while at home, I'm like spritz. I use the local hi-performance shop for motor/chassis repairs. But I have also found a couple of independent mobile RV techs that fix the RV stuff in my driveway. Average $50 service call, plus $75 p/h labor charge. Both the ones I've used were prior employees of major RV retailers, but struck out on their own out of frustration with the way things were handled by "Corporate". I live in a populated area, so parts are usually available locally. But even when they've had to order them, they get them overnighted - so they can get paid sooner!

BTW, I just bought a truck from AutoMatch and had a great experience, so maybe that's where Marcus Lemonis' emphasis is right now.

Enjoying the simple life w/a 1994 Winnebago Brave 31RQ (A). Past RVs; RoadTrek (B), Starcraft Pop-up, Coachmen (C), MinnieWinnie (C) and an American Something-or-other (TT). Started it all off as a teenager in a 1964 Apache Pop-up we named Wag Along.
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