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Old 05-01-2012, 10:11 PM   #1
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Wolfpack Fan's Avatar
National RV Owners Club
Join Date: Dec 2010
Location: Reno, Nevada
Posts: 851
Service worth comment

I've been wrestling with a temperamental leaky toilet lately in our motorhome. It'll finally be fixed this weekend, but I had to take a moment to mention an outstanding service experience from a local RV sales and service dealership.

I had replaced the hose, fittings and flush valve and still had a slight leak from the vacuum breaker. I purchased the flush valve from my local Sierra RV in Reno Nevada, so I decided to call them and seek advice. The service manager, a very nice gal, put me on the phone with the shop foreman. He told me since I had already disconnected the toilet to bring it by, so long as it was clean and he'd hook it up to a water source and find out precisely where the leak was coming from. He said he wouldn't charge to figure out where the leak was, but he hoped I'd purchase the part from them if there was a part needed. We even discussed cheap fixes like JB Weld and such. The conversation I had with him was very pleasant and I could tell this was someone that really cared about the customer, and wasn't just trying to make a sale.

Today on my way back to my office, and since it wasn't out of my way, I decided to stop in and thank him personally. He was the genuine pro I expected and it was a pleasure to meet him. We chatted for about 10 minutes and he provided me some other usefull information.

As it turned out, the owner, Cathy, was there today. I took the oportunity to let her know that she had a good man in Smitty, the shop foreman. She was so pleased that I took the time to let her know about that, and I'll be attending their annual customer appreciation gourmet BBQ in a couple of weeks. I think the BBQ is mostly for folks that have purchased one of their RV's, but I'm still pretty pleased with the invite.

I encourage anyone that has a nice service experience with an RV dealership, or other business for that matter. Let them know. They hear plenty from people that weren't happy with a particular experience, but people aren't as quick to pass the compliments along. Rewarded behavior is repeated behavior. Maybe it'll make a difference for someone else somewhere down the line. Cheers all!

Harley Ultra Classic (Geezer Glide) Rider, Retired US Army Paratrooper, fisherman, shooter. Proud to have served, proud of those that still do, or have done so with pride.
2005 National Dolphin 34'
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Old 05-01-2012, 10:40 PM   #2
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Monaco Owners Club
Winnebago Owners Club
Join Date: Sep 2011
Posts: 6,652
Couldn't agree more. Really good customer service seems to be the exception these days.

I always post my reviews of RV service companies at RV Service Review RV Service Review
US Navy Vet, Liberty Tree Member of Oath Keepers, NRA & VFW Life Member, Alaska EMT.
2009 Safari Cheetah 40 SKQ
2009 Winnebago Chalet 231CR
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