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Old 09-26-2014, 06:53 AM   #1
Senior Member
MandG-Fun's Avatar
Monaco Owners Club
Join Date: Oct 2012
Location: At the foot of Pikes Peak, CO
Posts: 853
ShadePro proves good customer service is alive and well...

I ordered a new 9' Carefree awning from ShadePro to replace the old problematic combination slide topper/awning that I lost when it failed. I took advantage of their end of summer 20% off sale and free shipping so the cost of the awning was fantastic. I had it shipped directly to my guy that handles my heavy work since residential delivery would add $100 due to being oversize and requiring a trucking service to ship. It was delivered to the shop and sat there for a few weeks while I could schedule in the install. When the shop unpacked it the awning was majorly damaged. Turned out the trucker damaged it in transit and then did some repackaging to hide the damage. I was concerned about making a claim back to ShadePro since we accepted delivery from the trucker. I called ShadePro, spoke with Justin and explained the situation. He was very apologetic and said not to worry, they would ship out a new awning immediately and handle everything. Sure enough, within 3 days a new awning was on its way with no hassles, just good old fashion customer service.

If anyone is in the market for an awning go to ShadePro (https://www.shadepro.net) with total confidence that you will get a fair price and a company that puts the customer first. Thank you Justin and ShadePro!

Glenn & Mary
2000 Monaco Dynasty 34 York
Three Toads - 1997 Jeep TJ :: built for dirt
/ 2015 Jeep Grand Cherokee Diesel :: built for comfort in the dirt / 1990 Miata :: built for fun
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Old 09-26-2014, 10:32 AM   #2
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Fleetwood Owners Club
Ford Super Duty Owner
Join Date: Feb 2014
Location: Montgomery, AL
Posts: 145
Doesn't get any better than that....

Thanks for the info, awnings are in our near future and they will be the first I go to

Bruce and Karen
'99 Fleetwood Bounder 34V/ F-53/ V-10
TST 507 Flow Thru tpms; CHF; Safe-T-Plus; UltraTrac rear bar; Koni's; Ride-Rite Rear Bags
FMCA F438950
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Old 09-27-2014, 07:23 PM   #3
TeresaOwen1's Avatar
Join Date: Sep 2013
Location: Where the RV is Parked
Posts: 84
Thank you for passing on a good experience! We have purchased from ShadePro a couple of years ago and it is good to know their customer service is still top notch!
Teresa & Mike Owen
Jo (Spoiled Black Lab)
Richland, WA
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