Originally Posted by foreverfree
I have but they told me that they sold it to me but have no control over what is approved or not (spoken to the finance manager that sold it to us, the service manager though not sure why, and the store manager). Lots of fingers pointing but no answers. It just is very frustrating to have something in writing that is not honored and no recourse besides the courts. Miss the time when people were good for their word and stood by their product.
Before you hire an attorney, you might want to consider the following:
On each and every call/correspondence, etc, note time, date, who you spoke to, what was said, response, etc.
If you are getting the run around, request to speak to a supervisor. When that person comes on the line, FIRST, verify that they are indeed a supervisor, get name and official title, note time, date etc. Do you pitch, quote the contract. Note responses. (I use an Excel spreadsheet, even while I'm on the phone. I even say things like, "Hold on, I'm typing what you're saying as we go along, and I don't type very fast!" Use their name often in the conversation) Finish your call with a recap of what was said. "So to wrap up, I stated . . . . . . . and your response was . . . . . , I just need to know that I'm quoting you accurately so that when I escalate this, I have the correct information."
If you get no resolution, contact your state Attorney General's Office. Be factual, clear and concise. State who you contacted, what was said, what your contract stated, and the response you received.
Rarely have I gotten into a situation where the issue was not resolved to my satisfaction. However, the times I got the Kentucky State Attorney Generals Office involved, the issues were were resolved QUICKLY!
Note: The Attorney General's Office will not pursue the situation if you do not have your ducks in a row, and they WILL NOT pursue it if they feel that your are being unreasonable in your requests. They will ALWAYS contact the other party and give them an opportunity to tell THEIR side of the story. I don't take anything to them that is not clearly legitimate, and I exhaust the "chain of command" at the offending business before I contact the AG.
Good Luck in your endeavor and I hope you get some satisfaction.