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Old 10-02-2009, 02:08 PM   #1
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The Worst Dealer Experience Ever...

Well I have held off this post for month in hopes that my dealer would come around and maybe they where just having a off day.

On the 08/26/09 I flew to Florida to pick up my New 2009 Georgie Boy Cruisemaster, It had been a long month waiting on th time from when I decided to purchase th MH and picking it up, Meaning the dealership had a more than month to prep it for my arrival.

During the intial inspection knobs on dash loose, rear wood hatch falling off under washer and dryer area, a few bulbs out, plastic protective films still on refrigerator and closet doors, rims had over spray on them and rear door damaged, no manuals,missing dvd remotes and only one set of keys.

Well we live in Texas took it in stride, alot of the things could be done myself, Well off to Disney and then home.

Well we find mufflers rusted out, got those replaced, had new keys made and sent bill off still no reimburstment on those, bought a remote off ebay for the DVD player and purchased new dvd for back tv.

Well go to change oil its a couple quarts low, so guess what they never even changed the oil prior to delivery or topped it off, not that I'm suprised.

I guess I had higher expectations, Well if you would like to visit one of there fine dealerships just look up Giant Recreation World on the net.

O by the way still no manuals of course they have been shipped to me they just don't know where they are, which is amazing I personally ship hundereds of packages a week all over the world and I can tell you normaly where they are even if lost.

I happened to get my salesman on the phone today, and started mentioning that the coach was a couple of quarts low on oil, he preceeded to tell me that well maybe it used that much on my trip more or less, I hope for my sake it didn't. I have a total of about 3300 miles on it and pretty sure it should be burning thru that kinda of oil.

I also mentioned they might want to review there checklist on delivery, since it appears alot of check boxes got over looked.

Well think the wife has a call back into the owner, not that that will help.

Other than the lack of stellar service, I am happy with the motorhome.
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Old 10-03-2009, 06:30 AM   #2
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What a disappointment, but I can't say I am surprised. Most dealers do a very cursory job of the prep work, if they do any at all. Mostly it is "wait to see what the buyer complains about and just fix that".
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Old 10-03-2009, 08:15 AM   #3
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What is the Dealers name so others may avoid them in the future?
I would also go to RV Service Review and see if they would accept a report on this dealer.
http://www.rvservicereviews.com/
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Old 10-03-2009, 08:57 AM   #4
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Quote:
Originally Posted by JC2 View Post
What is the Dealers name so others may avoid them in the future?
I would also go to RV Service Review and see if they would accept a report on this dealer.
RV Service Review
The dealer is identified in the OP
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Old 10-03-2009, 09:14 AM   #5
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I had a problem with one of my slides and took my motorhome back to the selling dealer, Olinger Travel Homes in Hillsboro Oregon. My slides operate by hydraulic rams. The actual mechanic who was going to do the repair, which included taking the slide out, took me out to the lot and pointed to the plastic loom that looks like a very large bicycle chain. This loom holds the wiring and keeps it from being pinched as the slide moves in and out. He then proceeded to tell me that this "chain" is connected to a gear under the RV and is what pulls the slide in and out. Yikes! Obviously he had no experience whatsoever with slides and how they work. There was not way I was going to let him touch our motorhome. We left and immediately made an appointment with the factory and had the repair done there. I will never return to this dealer and will certainly never buy a rig from them again.
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Old 10-03-2009, 10:37 AM   #6
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Giant Recreation World in case you missed it while reading... I had to read it a 2nd time to catch it
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Old 10-03-2009, 12:35 PM   #7
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personally i stay away from those RV supercenters. in my experience a lot of what they sell are factory 2nds, buy backs, and repo's. occasionally they buy a bunch of inventory from a dealer that goes out of business; that in itself is not a bad thing.
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Old 10-15-2009, 05:54 PM   #8
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A friend of my son's was a tech. at a major dealer in New England. He and his family have recently relocated to FL and I do not know what dealer he is working for. Anyway , eh once said to me " here at the dealer we are the last assembly station for the manufacturer and you as the customer are in charge of final inspection". Sadly, I think there is a lot of truth in what he said. Be safe out there, Ken..
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Old 10-15-2009, 08:07 PM   #9
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We bought our 1997 Rexhall Airbus from them in 2004 and had only a few problems. Discharged engine battery and dead coach battery. They had clean it up pretty well, but I think the previous owner was very good. They have several locations and we used the one at Melbourne. We had a 2 week haggling session on price. They also sell coachs on consignment, so you might have been buying from the owner and they just get a commission. They delievered it to me as I had a full arm cast and didn't feel right about driving it. Lots of dealers are cutting costs now and you have to go through with a fine tooth comb before signing on the dotted line. Good Luck with your new coach and hopefully you will learn to love it soon.
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Old 10-15-2009, 08:58 PM   #10
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Although I cannot confirm this but it does make sense,however unfortunate it is. I have been told twice now that the dealers only get a limited amount of money from the manufacturer for PDI. What ever is found in PDI as to be fixed and on a limited amount, the dealer would lose money. However, if after the unit is delivered, then everything is under "warranty" and the dealer makes money on that! That is my take but again I can't confirm this as fact. It took 4 months to get all of my little stuff fixed. More stuff kept breaking and so fourth. I think it blows when you spend this kind of money to have so many things to fix. Guess they are playing the odds.
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Old 10-16-2009, 04:26 PM   #11
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These behemoths are built to the lowest common standards mostly if the truth is known. I bought a '95' from the original owner, and found things he had tried to get fixed under warranty and they never got it right. The main thing on mine was the factory 'pros' had left a gap between the front cap and the rubber roof. To 'fix' it they just kept adding layers of caulk which kept 'cracking' open and allowing water to get it. I finally removed all of the old caulk, peeled back the rubber roof, replaced the bad luan wood and resealed it and covered the gap with 2" eterna bond. No more leak's.

I really feel for those that spend big bucks for a rig and then find all the shoddy work done. It doesn't surprise me that so many dealers and mfr's are now defunct.

cheers
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