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Old 11-15-2015, 06:04 PM   #1
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Time Sheets?

Does a consumer have a right to see the time sheets workers turn in to management that show how much time was spent on each job?

If I felt ripped by a service company I think that I would demand to see how much time was spent on each task in my work order.
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Old 11-15-2015, 06:11 PM   #2
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I would certainly ask to see them if there was a large discrepancy. With some of the flat rates going on you pay for the job and not time although they charge you the time.
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Old 11-15-2015, 07:10 PM   #3
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Our auto dealership has a time schedule for designated jobs on the cars we sell. If the tech takes 2 hours on a job that the book says 3 hours the customer gets charged for 3 and the tech gets paid for 3. That way he can log 10 or 12 hours in 8. Conversely, if a customer comes in with a problem that the book calls for 4 hours and the tech takes 6, the charge is 4, the tech gets paid for 6, but the dealership eats the other two hours. This seldom happens with the computers telling them what to plug in and replace. There are few 'mechanics' out here any more.


RV dealerships? I don't know
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Old 11-15-2015, 11:27 PM   #4
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How was it quoted?

If they quoted X hours for the job like it was from a rate sheet then that is what yiu pay most of the time.

However if they stated X amount per hour until the job is completed and you are billed say 12 hours and yiu think it should be 6 yiu have a usual right to ask exactly haw they came up with it.

Often a second person is needed to assist and often that time is full price when the help is just the floor sweeper holding a light.

As the manager in a calm and cool tone to explain all charges and why the work took that long.

Ask them to show you what they did as well.
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Old 11-15-2015, 11:54 PM   #5
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As an employee I would be very upset if my time card was shown to anyone but supervisor and payroll. It is private and not for outside review.

As to questioning the repair bill....so question all you want and Manager will have to explain how costs were allotted.
BUT not by showing an employees time card. That would open a big can of worms for company.
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Old 11-16-2015, 12:01 AM   #6
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Quote:
Originally Posted by Old-Biscuit View Post
As an employee I would be very upset if my time card was shown to anyone but supervisor and payroll. It is private and not for outside review.

As to questioning the repair bill....so question all you want and Manager will have to explain how costs were allotted.
BUT not by showing an employees time card. That would open a big can of worms for company.
Gotta agree with Old Biscuit on this. Where I work looking at someone elses time card was a firing offense. Showing it to someone outside the company? No way, I'd go after my boss for it.
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Old 11-16-2015, 08:56 AM   #7
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What did you have done and how much did they charge? When I wrote service, I never had a customer question time vs charge. People were just happy the problem was fixed.
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Old 11-16-2015, 11:43 AM   #8
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A written estimate for automotive repairs is required by law in some states. Not a bad idea to ask for one before agreeing to having repairs made, law or not.
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Old 11-17-2015, 08:56 AM   #9
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Chances are they charged a flat rate (fixed number of hours based on the type of repair), so the actual time would be irrelevant anyway. But no, you do not have a right to see employee time sheets, even if there is such a thing (many small businesses don't have such a thing). If it's not flat rate repair, the tech may simply report his hours based on his own estimate of the time he spent.

If you feel the hours billed exceeds the estimate or are otherwise unreasonable, discuss it with the shop manager.
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Old 11-17-2015, 03:04 PM   #10
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There may be a work order where the folks log their time foe billing.

This is not a private protected document.

Management should be able to clearly justify every cent on the bill.
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Old 11-18-2015, 11:53 AM   #11
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Management should be able to clearly justify every cent on the bill.
Sounds nice, but suppose "make more profit" is the justification? Justification for the dealer is often different than justification in the customers eyes.

And as I mentioned earlier, "flat rate" billing (a fixed fee or hours for the task, regardless of actual time), is common in many shops. The only "justification" for the charge is that the item was on the customer's work order and was done by the shop.
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Old 11-18-2015, 09:38 PM   #12
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If billed as flat rate manager states that by showing the rate sheet.

If was quoted it should match quote and most states require that first.

If billed by hour management should be able to clearly explain in simple terms why the work took the amount of hours billed.

Most folks understand the dealer is there for a profit...but if the customer was billed 5 hours for something that the customer believes should have only taken 2 it Is usually very simple to explain the work.

If the manager cannot explain why it took that 5 hours then either the crew was training or in over their head or maybe just wrote down additional hours.

We have had to log service time for 35 years in the telecommunications / radio service industry and the first place did quotes for high dollars to older folks who believed in fixing things.

I would re solder a loose wire or replace a loose connector with total time less than 5 minutes and the manager /owner would state we needed to justify THE QUOTE and not the repair so he would require making notes of tasks taken to justify the quote...tasks not actually performed...left after a week of that.

The servicer here may have valid time worked which would be easy to explain/justify.

If they are inflating their time like I was directed to do 35 years ago they would have a more difficult time and may need to refund part.

We do not know what was reported or requested nor what was quoted or billed so no clue as to what was too much.
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Old 11-19-2015, 09:44 PM   #13
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Back in the 'dark ages' when I worked as a service manger, there was NO way a customer was going to see the mechanics job card/time sheet! While we did not go by a flat rate billing, we did use it as a 'guide line' so customer was not 'over charged'. If there was a problem with billing, we attempted to come to an agreement that both parties would accept.
Last spring, we had some repairs done on our MH in Oregon. They had the MH for almost four days getting the items address, but only billed us a portion of the hours. We were happy!
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