Go Back   iRV2 Forums > iRV2.com COMMUNITY FORUMS > iRV2.com General Discussion
Click Here to Login
Join iRV2 Today

Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts.
Reply
  This discussion is proudly sponsored by:
Please support our sponsors and let them know you heard about their products on iRV2
 
Thread Tools Search this Thread Display Modes
 
Old 07-23-2014, 08:02 PM   #29
Senior Member
 
Holiday Rambler Owners Club
Join Date: Mar 2014
Location: Wainscott, New York
Posts: 101
shop rate

The general public is totally unaware of the business costs that goes into the shop rate. Coming from the service industry and being a business owner I know something about it. The employees base wages, employer's share of social security, workman's compensation ( no small number by the way), disability insurance, liability insurance, building rent or mortgage, taxes, utilities, business license, unbillable expenses such as bookkeeping, building and equipment maintenance, employee's vacation and sick time, mechanical breakdown time and cost, cost of equipment....should I go on????? Even with the markup on parts and etc., I'm sure it is difficult to stay above water for any other service business.....so please think again when you complain about the "shop" rate. Tip the tech for great service!!!!
__________________

__________________
Stan, Mary, Maggie the Canine Princess & Lucy Princess in Training
2013 Holiday Rambler Ambassador 36pft
2006 Envoy Toad
diva51 is offline   Reply With Quote
Join the #1 RV Forum Today - It's Totally Free!

iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!

Old 07-23-2014, 08:12 PM   #30
Senior Member
 
IamJerryP's Avatar
 
Join Date: Feb 2014
Location: Kentucky
Posts: 433
Quote:
Originally Posted by jesilvas View Post
That's what I'm talking about
Such an uninformed comment. But I'll help: not all charge book hours. The techs only do the work. The service manager bills you. You also chose to take it in for work you can't/won't do. Not all techs, and most, don't get commission on parts sold/used..
I have experience in dealerships, so I am not that ill informed.
I have had very good experiences with getting repairs, the few times
I have needed them, but am quite aware mechanics are not making minimum wage or less like food servers do.

They are getting a pretty good chunk of that 75-100 bucks an hour labor charge, and make a pretty good living.
If not, they need to move to another shop that pays better wages.
__________________

__________________
IamJerryP is offline   Reply With Quote
Old 07-23-2014, 08:28 PM   #31
Senior Member
 
Razzman's Avatar
 
Join Date: Jul 2012
Posts: 389
Quote:
Originally Posted by IamJerryP View Post
I have experience in dealerships, so I am not that ill informed.
I have had very good experiences with getting repairs, the few times
I have needed them, but am quite aware mechanics are not making minimum wage or less like food servers do.

They are getting a pretty good chunk of that 75-100 bucks an hour labor charge, and make a pretty good living.
If not, they need to move to another shop that pays better wages.

Exactly, especially on the west coast where union wages and such drive up the cost of everything. For instance I just had a local truck & bus repair whom happens to do MH chassis work install four new Bilsteins on the MH. His labor rate is $80 hr. he charged me $867.00 otd and did it in two days. The local RV repair wanted $1700 for the same shocks and wanted it for two weeks, who got my business? I will not support gougers, their rate was $120 hr.

And while I didn't tip the repair shop or tech I did go back and thank him for a nice job he did and tell him how happy I was. I will refer others and told him that and he was happy. A happy customer with referrals is more valuable than a tip, tips are old school methodology that's time has been way over.
__________________
2006 37' Damon Astoria DP 3595 Pacific Edition
2013 Honda CR-V EX-L AWD
Ozzy & Morgan - mini Dachshunds
Razzman is offline   Reply With Quote
Old 07-23-2014, 08:38 PM   #32
Senior Member
 
Planocat's Avatar
 
Join Date: Jun 2008
Location: Plano, TX
Posts: 106
I normally do. And I make it quite clear to the service writer that he knows which line mechanics have the lowest re-do rates. To me it is worth an extra $20 to not have to bring something back. I also tell the tech as I give him the extra that if he takes care of me, I will take care of him and request he does all future work. Most of the time it is worth every dime extra. Have you ever calculated the cost to bring something back for a re-do of what wasn't done properly? JMHO
__________________
2004 Dutch Star 3809
Spartan Chassis
370 Cummins 6c8.3
Planocat is offline   Reply With Quote
Old 07-23-2014, 08:45 PM   #33
JC2
Senior Member
 
JC2's Avatar
 
Newmar Owners Club
Texas Boomers Club
Join Date: Dec 2003
Location: Mo/Texas
Posts: 3,155
[QUOTE=jesilvas;2151319]That's what I'm talking about


They seem to enjoy it and I, of course, have a sample to check for freshness.
Attached Images
 
__________________
04 Newmar DSDP 4015-Cummins ISL 370hp-Spartan MM Chassis-2013 Chev Equinox AWD-Ready Brute Elite Towing System-FMCA 402879-SKP 120487
JC2 is offline   Reply With Quote
Old 07-23-2014, 08:47 PM   #34
Senior Member
 
Holiday Rambler Owners Club
Join Date: Mar 2014
Location: Wainscott, New York
Posts: 101
If you found such a great savings it still would have been great for you to give him a tip plus the references.......both would mean a lot to a working man!
__________________
Stan, Mary, Maggie the Canine Princess & Lucy Princess in Training
2013 Holiday Rambler Ambassador 36pft
2006 Envoy Toad
diva51 is offline   Reply With Quote
Old 07-23-2014, 08:52 PM   #35
Senior Member
 
Join Date: Sep 2012
Posts: 4,232
Quote:
Originally Posted by Planocat View Post
Have you ever calculated the cost to bring something back for a re-do of what wasn't done properly? JMHO
Hopefully warranty free

Quote:
Originally Posted by Razzman View Post
His labor rate is $80 hr. he charged me $867.00 otd and did it in two days. The local RV repair wanted $1700 for the same shocks and wanted it for two weeks, who got my business? I will not support gougers, their rate was $120 hr.

And while I didn't tip the repair shop or tech I did go back and thank him for a nice job he did and tell him how happy I was. I will refer others and told him that and he was happy. A happy customer with referrals is more valuable than a tip, tips are old school methodology that's time has been way over.
I don't see it as gouging, as see it as business. Yes, a mechanic with mechanic's rate can do certain things on MHs for a certain price. The RV business can do many things the mechanic can't, and they don't change labor rate per type of work or job performed. It's setting rules, and sticking to them.

And I definitely agree that having a referral is much better for business than tips.


Quote:
Originally Posted by IamJerryP View Post
I have experience in dealerships, so I am not that ill informed.
I have had very good experiences with getting repairs, the few times
I have needed them, but am quite aware mechanics are not making minimum wage or less like food servers do.

They are getting a pretty good chunk of that 75-100 bucks an hour labor charge, and make a pretty good living.
If not, they need to move to another shop that pays better wages.
We have a $95/hr rate, and I make what I do. As I stated, we are a small business, and I am more than happy staying with them. I know the in's and out's of our net and gross profits for YTD and previous years. I'm making the correct amount for the size of our business.
We are not a large company that, like other's to not be named, file TONS of false warranty claims to make more money, or have absurd mark ups on the trailers we sell.
It's not all about the wages, and I'm definitely not complaining.
__________________
jesilvas is offline   Reply With Quote
Old 07-24-2014, 06:35 AM   #36
Senior Member
 
94-Newmar's Avatar
 
Join Date: Nov 2009
Posts: 2,043
Quote:
Originally Posted by IamJerryP View Post
.. am quite aware mechanics are not making minimum wage or less like food servers do.

They are getting a pretty good chunk of that 75-100 bucks an hour labor charge, and make a pretty good living. If not, they need to move to another shop that pays better wages.
Ha! Sadly, even master certified RV techs at 99% of dealerships make less than 35k a year. It's amazing to me that the industry as a whole does not pay better especially considering the responsibility RV techs bear with so many complex systems involved.
__________________
94-Newmar Kountry Star 40-KSDP
Spartan/Cummins 8.3C-300HP/Allison 3060 WTEC-II/25yr RV Tech RVIA Certified/Onan-Cummins Certified
94-Newmar is offline   Reply With Quote
Old 07-24-2014, 08:09 AM   #37
Senior Member
 
Workhorse Chassis Owner
Join Date: Jun 2006
Location: Northwestern Montana
Posts: 3,138
[QUOTE=JC2;2151416]
Quote:
Originally Posted by jesilvas View Post
That's what I'm talking about


They seem to enjoy it and I, of course, have a sample to check for
freshness.


BINGO!

Appreciated by the mechanic, and the customer,
__________________

__________________
Dieselclacker
dieselclacker is offline   Reply With Quote
Reply

Tags
service



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Service Local, Buy Remote???????????? Blackcabby Class A Motorhome Discussions 32 12-23-2015 10:00 PM
Where Do CC Owners Take Their CAT's For Service? CoCoDave Country Coach Owners Forum 33 08-07-2014 03:01 PM
Kudos to Oregon Monaco Service Ctr Nana25K Monaco Owner's Forum 8 05-27-2014 11:15 AM
Weak House Batteries after Service Mystery Class A Motorhome Discussions 13 01-11-2014 07:36 PM
Where can one go for self maintenance? Sky_Boss MH-General Discussions & Problems 14 08-13-2013 09:40 PM

» Virginia Campgrounds

Reviews provided by


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 06:10 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.