Trouble getting answers

[John How]

I have emailed two companies with questions about products in the last couple of weeks but have not had a reply from either. Lifeline batteries and Magnum Energy, the former has not replied to 2 attempts. Is this the norm in this industry? I had heard that these companies were fairly well thought of but this lack of response makes me wonder if I want to give them my biz. What will happen when I need service.

[Shadowcatche]

I find a phone call works best with many companies. Had a log discussion with a Concord/Lifeline engineer before deciding to buy an AGM battery.

[djbmsu]

Sadly some companies treat their web sites like a red headed step child. Thankfully I have not found this to be the norm. Most will reply either with an auto responce that they have received your email and will get back to you.

[Oldme]

Originally Posted by John How

I have emailed two companies with questions about products in the last couple of weeks but have not had a reply from either. Lifeline batteries and Magnum Energy, the former has not replied to 2 attempts. Is this the norm in this industry? I had heard that these companies were fairly well thought of but this lack of response makes me wonder if I want to give them my biz. What will happen when I need service.

I understand you feelings.
I e-mailed PROGRESSIVE DYNAMICS, INC.
ref my Inteli Power 9100 and also left a
voice mail, 3 weeks ago.
No answer yet.

Luckily I was just curious about a question
and had no problem.
I detest poor Customer Service and if I was
really interested they would be getting more
calls and e-mails.

As far as my feeling go, I guess the product providers in the RV industry are no more Customer Friendly that any other industry
was 10 years ago.

[wa8yxm]

On the other hand... My Smart phone lives in an Otter Box Defender.. I had a problem (Broken belt clip) and E-Mailed their customer service, Within the hour I had a request for pictures.. Replied and again within the hour had a promise to send a new one. No request for RMA.

Now that's service.

[John How]

Originally Posted by wa8yxm

On the other hand... My Smart phone lives in an Otter Box Defender.. I had a problem (Broken belt clip) and E-Mailed their customer service, Within the hour I had a request for pictures.. Replied and again within the hour had a promise to send a new one. No request for RMA.

Now that's service.

Yes, I appreciate a company with good customer service. I find the best ones are those where the people with skin in the game are doing the customer service. As in small biz owners or family operations.

Maybe I'll give them a call, I just thought it would be easier to respond to an email but I guess ya gotta get their attention first.

[John How]

I did finally hear back from Lifeline. Perhaps I was being impatient. Just wanted info about the date code.
In case your interested, the date code is branded into the plastic top cover of the battery where it overlaps the side. It is an letter code where each letter represents a number in order and the code is year/month. Mine was BJJGB so 20072 or February of 2007.

[sadrand]

Originally Posted by John How

I did finally hear back from Lifeline. Perhaps I was being impatient. Just wanted info about the date code.
In case your interested, the date code is branded into the plastic top cover of the battery where it overlaps the side. It is an letter code where each letter represents a number in order and the code is year/month. Mine was BJJGB so 20072 or February of 2007.

Amazing. I wonder why they don't just put 20072 on it! Perhaps they don't want people to know how old a battery is when they buy one.