Originally Posted by John How
I have emailed two companies with questions about products in the last couple of weeks but have not had a reply from either. Lifeline batteries and Magnum Energy, the former has not replied to 2 attempts. Is this the norm in this industry? I had heard that these companies were fairly well thought of but this lack of response makes me wonder if I want to give them my biz. What will happen when I need service.
I understand you feelings.
I e-mailed PROGRESSIVE DYNAMICS, INC.
ref my Inteli Power 9100 and also left a
voice mail, 3 weeks ago.
No answer yet.
Luckily I was just curious about a question
and had no problem.
I detest poor Customer Service and if I was
really interested they would be getting more
calls and e-mails.
As far as my feeling go, I guess the product providers in the RV industry are no more Customer Friendly that any other industry
was 10 years ago.