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Old 12-11-2011, 06:35 AM   #29
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I've had a Garmin GPS, iphone headsets, small stuff stolen. When the RV was turned into this local RV dealer/repair shop, they kept delaying the coach return (excuse: didn't have parts in yet). I found evidence that they allowed someone to live in my coach for almost 2 months.

The original bedspread was ruined, other stuff used, damaged.

I complained to the parent company, who did nothing.

Bought my coach from them. Won't go back.
I had an issue on the road this year. The parts were going to "take a week to get them in" so I jumped on the internet found the part in question locally. The service manager looked a wee bit agitated that I hadn't taken his word for it. I figured if they were telling a lie about that what else would they mislead me about and I told them as much. We (coach & I) left.

The persishables would be the only thing I'd worry about. If they were going to have my coach for two months I'd have to question their abilities. But if forced I'd take quite a bit out (electronics and other easily pilferable items).
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Old 12-11-2011, 10:27 AM   #30
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Took my dually in for new tires at a shop I've been doing business with for years. Talked to the owner while they put on the 6 new tires. Driving home I reached in the center console for a pack of smokes and noticed all my change and dollar bills were gone for tolls and so were 4 packs of smokes.

When I got home I checked around and found my flashlight in the glove compartment was gone along with my 38... It was after 5pm so I had to wait till the next day to go back there. In the morning one of the tires on the front was low and I also noticed both alum. rims were scratched big time.

I drove back to the shop and confronted the owner (In a nice way since I've known him for years) and he said (can't do nothing about your loss because it's your word against my guys and the scratches were probably already there)

I called the police and made a report right there on his lot. The police told me to go home and they would take care of it. Later in the day they found my 38 in a workers truck along with a lot of other stolen items.

Needless to say I will never go back there for tires and will bad mouth him till I die. I also won't leave anything small of any value in my vehicle while being serviced again.
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Old 12-11-2011, 11:18 AM   #31
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Unbelievable! Sorry that happened to you, Bud. We started our search for an RV with them, but didn't purchase there.
I thought my salesman was terrific and honest. I was very well treated throughout the sales process. The prep was thorough and my coach was sparkling clean when I picked it up. The In-Motion Satellite was registered and ready for use.

The fuel tank was almost empty (I would have expected a little more fuel). That was the only down-side of the entire sales event.

I have to say, my wife and I keep immaculate care of this coach. You could almost eat from the floor (and my grand baby has)! This coach was as expensive as our house and it was (and still is) our first Class A DP.

A year later after purchase, I was prepping for a trip and decided to get the generator serviced and the engine oil and transmission fluid changed. Also, I needed two cracked floor tiles replaced. I had 6 tiles from the original sale.

In a call to Demontrond North, they were pretty full up and suggested that I take the coach to Demontrond South, which was actually closer to me. I didn't think of the South because they don't sell Monaco coaches.

Monaco had announced that they were going bankrupt. The service rep said that he was going to order the tiles from Monaco while they still had them - and it made sense to me. Warranty would pay for the tiles and I would still have my 6 tiles for the future.

One month of delay turned into another and we were bumping up against the time I was leaving on our trip. They had not even serviced the Gen Set. I told them I was pulling the coach out and taking it somewhere else. That's when I found that my coach was somebody's living quarters.

I suspect this person "moves" from one coach to another that is being serviced, and if you think about it, the service department had to know and allow it - after all, they keep the keys!. Maybe it was/is a service tech, who knows.

My coach was filthy throughout the coach, front to back. My supplies, like hand towels and soap, were used up. All of my paper plates, cups, etc. were either used up or almost all used. My cloth shower towels were damp, moldy, and thrown in a corner. The shower was nasty with soap and black streaks on the walls and floor. The shower door was off track. The sink was dirty with my used-up shaving cream. (I threw mine and my wife's toothbrushes away just for safety's sake, as I did with the hair brushes and disposable razors.)

There was trash and liquor bottles discarded beneath the couch. My new (and irreplaceable) bedspread was soiled from some sort of liquid spill and ruined. The carpet throughout the coach had black nasty footprints. The rear sliding mirrored closet door was off track and the latch was broken.

If you search my posts, you'll see that I tried, and failed, to find an identical bedspread.

My full propane tank was almost empty.

And, of course, the tiles weren't replaced. Now I had 5 cracked tiles, not 2. Some of the grout had been removed, and the adjoining tiles were scored and damaged (chipped).

I took pictures and sent copies and a certified letter to the Service Department manager, copied to the D. North Service Department manager, and the General Manager of Demontrond North. When I received no answer, I called all the way to the General Manager. They denied that it happened and refused to take any action at all. I wasn't asking for replacement. I wanted an apology! Well, I would still like an identical bedspread. I liked the original one.

And, as I mentioned in another post, my Garmin 880, iPhone headsets, and some other small stuff was missing...a headset flashlight, a small handheld flashlight, some fuses, a little electrical kit with electrical connectors, a tester, etc. I liked that Garmin. I had lifetime map updates that I had paid for.

All in all, a learning experience for me. Now we even clean our cars out completely (and I mean completely) if we are turning them in to the respective dealerships.

When I turn my coach in, it is as empty as if it was brand new. I don't even leave paper towels. I even take the TV remotes.

I feel like my coach is safer parked in unattended storage than in a service bay.

Next year we plan to "upgrade" our coach to a tag axle something. What do you think are the chances that this dealership will get my business?
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Old 12-11-2011, 11:27 AM   #32
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I believe when taking your RV in for service you should clean out the area that is goin to have service done. It adds a bit of common sense and show that you do have respect for. The technician doin the work. You know the area they will be in so why not move your dirty blankets and campin material insted of the technician having to move it around the unit.
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Old 12-11-2011, 11:33 AM   #33
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BUD--What a horror story...and absolutely appalling that the management did not respond to your complaint! We dropped our MH at Holiday World of Houston yesterday for a few minor items; the service writer and I walked the entire coach--inside and out--to make sure that we were "on the same page" about its condition and my expectations when we pick it up.

I am also extremely particular about my things and I'm not sure WHAT I would have done in your situation.
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Old 12-11-2011, 11:37 AM   #34
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I believe when taking your RV in for service you should clean out the area that is goin to have service done. It adds a bit of common sense and show that you do have respect for. The technician doin the work. You know the area they will be in so why not move your dirty blankets and campin material insted of the technician having to move it around the unit.
Also a good point; the RV should be in a condition that will allow the service tech to do their job. Our coach is brand new and there are no "dirty blankets" inside...in fact, I stripped the bed entirely after hearing that Bud's bedspread was destroyed. (And the tech should not be concerned about my blankets as he is repairing a hood latch, sewer connection, and a squeaky windshield wiper motor.)

P.S. Welcome to the forum!!
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Old 12-11-2011, 11:47 AM   #35
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Yes I completely agree . I'm not saying the entire coach should be cleaned. But if you know the tech is working in shower, you clean the shower out if it is re doin a support on your bed, you clean off the stuff on your bed to me it's just common sense but we have plenty of customers that don't. I would say about 80% of the coaches I work in. I have to move a good amount of personal belongings to do my job.
Thanks you for the welcome I hope to fit right in here
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Old 12-11-2011, 12:16 PM   #36
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Yes I completely agree . I'm not saying the entire coach should be cleaned. But if you know the tech is working in shower, you clean the shower out if it is re doin a support on your bed, you clean off the stuff on your bed to me it's just common sense but we have plenty of customers that don't. I would say about 80% of the coaches I work in. I have to move a good amount of personal belongings to do my job.
Thanks you for the welcome I hope to fit right in here
I'm sure you'll fit in great! An RV tech should have lots of good advice for others, so I'll look forward to your posts. Why don't you go to the "New Member Check In" section and post a "hello" so that others can meet you, too!
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Old 12-11-2011, 12:54 PM   #37
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Sarah;

I consider it all as part of the learning experience. With the original Monaco now defunct, I've become a little more self-reliant and less dealership-dependant. At first I was a little afraid to do anything for fear of screwing something up. Now I just dive right in!

The Cummins shop on I-610 does good work. RV Masters off of I-10 is very good too. And the Foretravel Service Center is terrific, if you are in Nacogdoches when service is needed. I can't say enough good about Foretravel. We had to be towed to the Foretravel plant for a broken fan belt. Tyle Fore kept the plant open until we arrived (after normal work hours) and the shop foreman got us right into the service bay.

The fellow who does some contract work for our house got a tile guy to replace the cracked ones in the coach ($50). He did an great job and put a flexible undersurface beneath the tiles so that they will be less likely to crack again.

Our rear view camera went out, so I pulled it, googled the product number, ordered and installed the replacement.

The macerator pump went out. Somebody put baby-wipes in toilet and that doesn't work with a macerator! We knew that, but weren't attentive enough. I replaced that pump.

I change the oil in the generator. I bought and installed an in-dash radio/GPS, replaced the water pump with one that works better and fixed the stove top when my daughter broke the actuator handle.

This is all little stuff, I know, but I might not have done any of it without the experience I related, so "good came from bad."

Still, I do empty the coach for service. I don't want to be disappointed again.

Thanks for starting this thread. I've never gotten this out before.
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Old 12-11-2011, 01:11 PM   #38
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Thanks for those recommendations, Bud. Luckily my hubby is extremely handy and will be doing all the small stuff once our initial warranty items are taken care of.
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Old 12-11-2011, 04:28 PM   #39
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Congratulations on your new Bounder. My neighbor had one, loved it. Moved from that to a Discovery 39.

He's the reason I have a motorhome. I saw his Discovery and bought a Diplomat. He saw my Diplomat SFT and traded for a Tiffin Allegro Bus tag axle.

So I've got to get an American Eagle so he can get a Newmar Essex so I can get a Foretravel Phenix so he can get a Newell so I can get AAAAAHHHHHH, where does this end!
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Old 12-11-2011, 04:33 PM   #40
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I don't think I could afford to live in your 'hood. The Bounder is our first RV and hopefully we will have it for a while!
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Old 12-11-2011, 04:56 PM   #41
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I don't think I could afford to live in your 'hood. The Bounder is our first RV and hopefully we will have it for a while!
I CAN'T AFFORD TO LIVE IN MY 'HOOD!

Seriously, I live about 2 miles from Galveston Bay in Clear Lake. Our coach is our Hurricane Evacuation plan.

During Hurricane Rita, all of us sat on I-45 north in one place for about 19 hours, in 100 degree weather, running out of fuel, cars overheating, no food, no water, no bathroom. Knowing nothing about motorhomes, I asked my Discovery neighbor how they faired.

He said, like everyone else, they spent 19 hours parked on I-45. They turned off the main engine, turned on the GenSet, ate pizza, drank cold beer and soda, slept in bed, took showers, and, this is a BIGGIE, went to the potty.

THAT's why I bought a motorhome.


Maybe I should just get this next: http://www.midstaterv.com/index.php/...ensive-rv.html
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Old 12-11-2011, 05:15 PM   #42
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I always checked the motorhomes in at our dealership. That way I could ask the customer about the writeups. I ALWAYS told them to remove guns,gps,Fancy hunting knives, Laptop Computers, etc. anything that could be picked up and taken with little trouble. My men were trustworthy but we worked on some of the units outside the shop and many times found customers wandering through other peoples coaches. I had signs made that said NOT FOR SALE IN FOR SERVICE DO NOT ENTER This helped but some folks still came in. That is why I think everyone should follow this advice.
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