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Old 09-06-2011, 08:08 AM   #15
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Hi,

Some of you have been following my thread regarding the trials and tribulations my wife and I have dealt with in trying to purchase a 2005 Beaver Monterey from Holland Motorhomes in San Marcos CA., for many years they were in San Diego and have recently moved north about 25 miles. Previous thread was "Illusive Beaver"

Anyway our relationship with them ended badly earier this week when we discovered that they were intentionaly trying to hide from us the fact that this coach had defective fuel injectors and it would cost over $6000.00 dollars to repair this issue. Their attempt to decieve us was discovered when I was comparing notes with the local CAT Service Center and discovered that they went so far as to physically alter a copy of a repair invoice that put them on notice that the injectors were defective. The original invoice noted that they declined to have this repair done. The copy of the invoice that they provide us had been altered to hide this information from us.

Together my wife and I decided that anybody willing to decieve customers in that fashion did not deserve our hard earned and long time save money. Fortunately we had only given them earnest money and when we presented the falsified documents they tucked their tales and credited our credit card. Like any upstanding scum bag the Sales Manager snuck out the back door and made a secretary process the credit. We will resume shopping for another DP in the near future and will be much smarter and a whole lot less trusting of the next person/dealer we choose to do business with.

As many of you who coached me through this said "BUYER BEWARE" when doing business with any dealer and especially this one!

Hope to see you on the road shortly!
Post it at www.rvservicereviews.com also. We need to stay on top of this kind of behavior.
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Old 09-20-2011, 07:11 PM   #16
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DW was contacted today by an inspector from DMV. Our complaint finally made it to the top....she said she would be paying the dealer a visit to review their files and ask some questions.
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Old 09-21-2011, 12:25 AM   #17
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Definitely you should report this to RV Service Reviews. The review they have for Holland is for when they were still in San Diego and is showing an Excellent rating.
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Old 09-21-2011, 05:36 AM   #18
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This sounds like something that Camping World would do.
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Old 09-21-2011, 06:35 AM   #19
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Hope they get their due reward.
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Old 07-15-2013, 10:59 PM   #20
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Just had a crappy interaction with Holland Motorhomes, at their San Marcos, CA location. I had previously had a good interaction with Steve, a long-time employee at the San Diego store (now closed) The salesman this time drove me away, along with a cash buyer for a new diesel pusher who was on the lot with us. When the cash buyer decided to buy a coach someplace else, the Holland salesman told him that he shouldn't bother bringing the coach to them for warranty work or service. Sounds like they don't want to make money in the service department either.
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Old 07-16-2013, 12:53 PM   #21
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Perhaps the DMV inspector will notify the new owners about the deception so they may seek compensation or reversal of the deal.
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Old 07-17-2013, 12:12 PM   #22
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I would, without reservation, contact the State Attorney General and file a complaint. Your action might save another innocent purchaser from buying that DP or another coach from them
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Old 07-17-2013, 09:39 PM   #23
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Thanks for the heads-up in case we're ever in that area and need service. We'll look elsewhere.
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Old 07-17-2013, 09:44 PM   #24
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Just had a crappy interaction with Holland Motorhomes, at their San Marcos, CA location. I had previously had a good interaction with Steve, a long-time employee at the San Diego store (now closed) The salesman this time drove me away, along with a cash buyer for a new diesel pusher who was on the lot with us. When the cash buyer decided to buy a coach someplace else, the Holland salesman told him that he shouldn't bother bringing the coach to them for warranty work or service. Sounds like they don't want to make money in the service department either.
Dealers don't make money on warranty work, that's why some of them tell you what the salesman did. They make their money on the sale and the owner paid maintenance or changes. They lose money on warranty work since the factory pays less.
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Old 07-17-2013, 10:51 PM   #25
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Yes, but warranty work comes with being a dealership, (and requires them to be an ambassador for the brand) and it ALWAYS results in additional customer-paid work, especially if they are reputable, honest, and fair. Hence, Holland must not be interested in making money on the maintenance side of the business either.

Roy
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