I had my RV’s roof coated by RV Armor this past May. You can read my initial review on their system here
My opinion of their system and their employees has steadily increased since the installation. I was never upset with RV Armor, just a little disappointed with the installer when he failed to remove my satellite dome during the RV Armor installation. The folks at RV Armor have gone out of their way to make things right and to ensure that I am totally satisfied. They cut ties with the gentleman that did my install and sent out a different installer to coat the area where my sat dome use to be (I replaced it with a folding dish). The second installer went over my entire roof, to make certain the coating was properly applied. He did an awesome job and I was very happy with his work ethic.
Last month I had my patio awning replaced. The top of my awning brackets are bolted to the roof. The tech installing the awning had to remove one of these brackets in order to complete the installation. He was forced to cut it away from the RV Armor coating in the process. I called RV Armor the next day and told them that my roof needed to be patched up again, fearing this was going to $cost$ me. Not a problem whatsoever. They offered to send another installer out at no charge, or if I felt comfortable doing it myself, they would send me the materials. Since it was a very small patch, I felt comfortable doing it myself and asked them to send me the product, which again was at no charge. They then put me in touch with their field manager, who walked me through the steps of applying the materials. He asked me to take photos before, during and after the work so that he could include the patch under their warranty.
I can’t say enough about the professionalism of the folks at RV Armor. They know the true meaning of “Customer Service.”