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Old 06-04-2014, 11:23 AM   #1
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Location: White Rock, BC
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Used Motorhome Purchase Experience

Often we see posts from folks unhappy with the service they have received from an RV or other service provider. I have vented my own frustrations through forum posts in the past. Today, I am taking the opportunity to post kudos to a dealer (Midtown RV Ltd) for going above and beyond with our RV purchase and the service they provided.

My wife and I decided to purchase a used motorhome. We carefully looked at our intended use, developed a requirements list, identifying ‘nice to have’ verses ‘deal breaker’ items and ten finally, identified a number of makes, models and floor plans that matched those requirements. Being from Canada, the dealer and used market choices are more limited than our southern neighbors in the US. Fortunately, I have had a good deal of experience importing vehicles of various types so buying in the US and importing was not an obstacle for us.

I searched the market across Canada and the US, familiarizing myself with what was available and where, including both the dealer and private sale markets.

The first really serious hit was on a coach at a dealer in Florida and a deal was struck, subject to inspection. That deal fell apart when the inspection revealed too many deficiencies that represented a costly repair bill.

In mid-May I found a private sale coach in Texas that looked very good but timing issues meant I could not inspect it until the first week of June. Knowing how quickly a deal could fall apart; we kept looking and found a couple of high potential coaches at Midtown RV in Penticton, BC, a short 250 miles east of our home. It sounded like a weekend trip worth taking to possibly buy a MH close by or, at worst, allow my wife to view a number of floor plans first hand rather than through drawings and photos.

It turned out that one of the units suited our requirements very well. Now, with this and the coach in Texas both looking good we entered negotiations with Midtown RV and eventually closed a deal we were pleased with. There were a few pre-delivery things to be addressed so we scheduled to take delivery the following Saturday - May 31, my first official day as a retiree.

Now let me first say that my past used–car and used-RV experiences have not been positive and my expectations were low. Midtown has a number of onsite hookups and they requested we stay there for a few days until we had had an opportunity to go through the coach from end-to-end and ask any questions that might arise. This was a good start but I’m not easily convinced.

At 8:00 AM we started out introduction tour with Vern spending several hours walking us around the coach, explaining how everything worked. During his walk around we discovered a couple of items I had not expected Midtown to fix, it was a nine-year-old coach, but they had dome an exemplary job. Even a small scrape on the side had been expertly repaired. The dealership was closed on Sunday and on Monday morning I presented than with a list of items, mostly questions. One of their service people patiently explaining how something worked or addressed each of the questions on my list or any required repairs were made. We had also discovered a small abrasion to the clear coat below the driver’s window that had gone unnoticed during several prior detailed inspections. An outside paint and body person came by Tuesday morning and buffed out the area until it looked new. Late that morning I was on the road, heading home.

Until now, I’ve not had the occasion to seeks respectfully about used vehicle dealers of any type, but Midtown RV of Penticton, BC is certainly an exception. We got what we feel was a very competitive price and their service and quality of work was not only better than I have seen anywhere, its was also far better than I could have hoped for. Midtown RV has my respect and I would highly recommend them to anyone looking for a new or used motorhome. They are also a Newmar “Customer Satisfaction Excellence Award” winning dealer with the largest selection of class A motorhomes I’ve seen in western Canada.

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Old 06-04-2014, 12:02 PM   #2
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Thanks for sharing your positive experience with a dealer!

Human nature dictates that we tend to see mostly negative reports on the forum so it's refreshing to read reports from satisfied customers.


Rick, Nancy, Peanut & Lola our Westie Dogs & Bailey the Sheltie.

2007 Itasca Ellipse 40FD
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Old 06-04-2014, 02:10 PM   #3
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Ton H, thanks for sharing your experience.
Enjoy your retirement
Hit the road, soon, and often.
Safe Travels
2015 Chateau 31W. '08 HHR.
Life is a trip, ENJOY the ride.
Save Travels.
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Old 06-04-2014, 04:26 PM   #4
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I had some bad experiance with El monte in Orlando
must be florida
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Old 06-06-2014, 07:19 AM   #5
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That sounds great... We bought a brand new Thor Tuscany from Giant Rv in so California and it was bad..
Nothing got done as said ... Cheese balls. Do not recommend this dealer
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Old 06-06-2014, 12:01 PM   #6
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Prior to retiring, I worked in the automotive business most of my life. I found that a customer with a problem will tell 1,000 people how bad something is, and a satisfied customer will generally tell anyone who asks how great it is. Moral to the story, best to do things right the first time or the bad publicity will beat you to the cash register.
Human nature I guess.....
1999 NEWMAR American Star (for sale) SOLD !!![* Newmar Kountry Kklub # 19708 * THOUSAND TRAILS * 2006 Chevy 3500 Dually Dmax/Ally SOLD* Curt Q20 (For Sale)* Prodigy P2 *US ARMY 1965-1967 * Disabled Vietnam Veteran 1966-1967 * Life Member VFW *
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Old 06-06-2014, 07:40 PM   #7
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We stopped by Florida Liquidators in Pensacola just to look at a unit they'd advertised. Saw another one that was being cleaned after just arriving from Missouri.
Within an hour or so, we'd bought our first motorhome. These people buy from dealers that don't want used sales, and sell to used-home dealers. They have a small lot that shows what's showing between the sheets.

Good news. the Reisenberg family operates the dealership and they are...to a person...honest, forthright and low-pressure. Great people.

Great news. they don't ask a king's ransom...just an honest up-tick. Price was really, really, really better than what we'd seen from all over the USA.
Bad new. They don't negotiate even $1, lol.

Caution. as with most deals like this, go back over what the mechanics and prep people are supposed to have done. Those folks aren't family, and we had to deal with over-filled capacities on several reservoirs that should never have happened.

Net. great MH, great buying experience; despite a name that suggests just the opposite
Rick and Sandy
2003 American Eagle, 52K miles
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Old 06-06-2014, 08:43 PM   #8
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We by-passed all the dealer crap by buying privately. We'd been looking for several months and hadn't found anything at the dealer lots that we thought was reasonably priced.

Out of the blue, we spotted an ad in our local newspaper for a rig that sounded like something we would like to own. It was only about 30 miles away.

We went to see it and it filled our needs fairy well. The folks were the original owners and had taken very good care of it. Medical problems requiring them to stay close to their specialists and the local hospitals were the functions causing them to sell.

Their asking price was quite a bit below NADA/KBB, but it turned out to be what they still owed on the home-equity loan they'd used to finance the purchase. We paid their asking price without haggling and have been very happy with the rig since we got it.

It needed new tires immediately (they were 9 years old) and we've had a few expensive repairs in the four years - the biggest one being $1800 for a replacement fridge.

Regrettably, we've found the escalation of fuel prices and in CG fees have finally pushed us out of the lifestyle. It's going on the market in a couple of weeks, along with all our gear if the buyers are newbies and need the stuff.

We'll be sorry to give it up, but we can't afford to bankrupt ourselves to support the hobby.

Frank Damp -Anacortes, WA,(DW- Eileen)
ex-pat Brits (1968) and ex-RVers.
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