Often we see posts from folks unhappy with the service they have received from an RV or other service provider. I have vented my own frustrations through forum posts in the past. Today, I am taking the opportunity to post kudos to a dealer (Midtown RV Ltd
) for going above and beyond with our RV purchase and the service they provided.
My wife and I decided to purchase a used motorhome. We carefully looked at our intended use, developed a requirements list, identifying ‘nice to have’ verses ‘deal breaker’ items and ten finally, identified a number of makes, models and floor plans that matched those requirements. Being from Canada, the dealer and used market choices are more limited than our southern neighbors in the US. Fortunately, I have had a good deal of experience importing vehicles of various types so buying in the US and importing was not an obstacle for us.
I searched the market across Canada and the US, familiarizing myself with what was available and where, including both the dealer and private sale markets.
The first really serious hit was on a coach at a dealer in Florida and a deal was struck, subject to inspection. That deal fell apart when the inspection revealed too many deficiencies that represented a costly repair bill.
In mid-May I found a private sale coach in Texas that looked very good but timing issues meant I could not inspect it until the first week of June. Knowing how quickly a deal could fall apart; we kept looking and found a couple of high potential coaches at Midtown RV in Penticton, BC, a short 250 miles east of our home. It sounded like a weekend trip worth taking to possibly buy a MH close by or, at worst, allow my wife to view a number of floor plans first hand rather than through drawings and photos.
It turned out that one of the units suited our requirements very well. Now, with this and the coach in Texas both looking good we entered negotiations with Midtown RV and eventually closed a deal we were pleased with. There were a few pre-delivery things to be addressed so we scheduled to take delivery the following Saturday - May 31, my first official day as a retiree.
Now let me first say that my past used–car and used-RV experiences have not been positive and my expectations were low. Midtown has a number of onsite hookups and they requested we stay there for a few days until we had had an opportunity to go through the coach from end-to-end and ask any questions that might arise. This was a good start but I’m not easily convinced.
At 8:00 AM we started out introduction tour with Vern spending several hours walking us around the coach, explaining how everything worked. During his walk around we discovered a couple of items I had not expected Midtown to fix, it was a nine-year-old coach, but they had dome an exemplary job. Even a small scrape on the side had been expertly repaired. The dealership was closed on Sunday and on Monday morning I presented than with a list of items, mostly questions. One of their service people patiently explaining how something worked or addressed each of the questions on my list or any required repairs were made. We had also discovered a small abrasion to the clear coat below the driver’s window that had gone unnoticed during several prior detailed inspections. An outside paint and body person came by Tuesday morning and buffed out the area until it looked new. Late that morning I was on the road, heading home.
Until now, I’ve not had the occasion to seeks respectfully about used vehicle dealers of any type, but Midtown RV of Penticton, BC is certainly an exception. We got what we feel was a very competitive price and their service and quality of work was not only better than I have seen anywhere, its was also far better than I could have hoped for. Midtown RV has my respect and I would highly recommend them to anyone looking for a new or used motorhome. They are also a Newmar “Customer Satisfaction Excellence Award” winning dealer with the largest selection of class A motorhomes I’ve seen in western Canada.