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Old 07-14-2016, 06:21 PM   #1
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Join Date: Aug 2015
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Warranty cost responsibility issue between Mercedes & Winnebago

Anyone had any warranty issues between Mercedes / Winnebago to repair / replace EGR ? .... repair honored by Mercedes but they claim they need added labour fee coverage from Winnebago to remove / replace some parts to get proper access to EGR; they claim Winnebago Reyo design (eg. small hood opening etc.) makes it impossible to get to EGR for proper maintenance. Estimate 2 hours extra labour required, due to Winnebago front chassis design, front windshield extends way over the motor & the hood opening severely restricted; their normal Sprinter design would have allowed easy access to all of the motor compartment. I agree that the Winnebago chassis design is ridiculous; cannot even add windshield washer or DEF fluid easily, never mind serious motor part access. It also took very long & thing fingers to replace the windshield washer pump one time.

Brought RV Reyo in to check scope after a check engine light went on after trying several times to start engine. Reyo was parked for about a month & wanted to go for a drive (approx. 60 miles) to keep things running, normally do that every month or so, during off season. After getting it started & stopped a few times + filling the diesel tank , the check engine light went out. Everything seemed normal. But decided to go to Mercedes dealer to have it scoped to see if all really was OK. They advised that EGR code was there & advised that check engine light will come on again. They said that EGR will need to be replaced. It would be under warranty, however they could not cover the access cost since Winnebago design chassis made it almost impossible to get to the EGR. They would contact Winnebago to see if they would cover the extra labour to get to the EGR valve, about 2 hours to remove / replace some parts etc. for proper access to EGR. Apparently it's located under the extended front windshield of Reyo. The Sprinter is 2014 & the Winnebago Reyo is 2015.

Anyone have similar experiences ? The Winnebago warranty is over but the Mercedes warranty is not. Hopefully Winnebago will reimburse Mercedes for the extra effort needed for EGR access, but am not keen to get into a dispute between companies. In my opinion, Winnebago should take primary responsibility for Mercedes warranty repairs, especially if their chassis design inhibits proper maintenance access.

Any thoughts ?

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Old 07-14-2016, 08:28 PM   #2
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Join Date: Feb 2010
Posts: 4,278
Does not chassis warranty fall under responsibility of winnie?

You bought a winnie so seek out a winnie authorized dealer and have them work it out.

Tony & Lori
1989 Country Coach Savannah SE
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Old 07-15-2016, 07:07 AM   #3
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Join Date: Aug 2015
Posts: 3
Chassis warranty is 36,000 miles ..... vehicle currently has around 30,000 miles so should be covered. In my opinion if Winnebago decided to implement a chassis design which inhibits proper motor maintenance & repair then they should absorb any associated costs due to inaccessibility. Mercedes said that they have to remove some parts temporarily because of the poor hood access to the engine. They said that their normal Sprinter hood access would have allowed them easy access, not so with the Winnebago designed front end. It is awkward to refill even the windshield washer & DEF + the hood even cannot open fully as it hits the windshield wiper arms position. Winnebago should stick to maybe only interior non vehicle related design.

Did anyone else have similar issues ?
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Old 07-15-2016, 12:58 PM   #4
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Just had word that Winnebago will reimburse Mercedes for the cost of extra labour needed to access the EGR valve due to Winnebago chassis design. Ie all is covered under warranty.
But wondering what happens next time, if chassis is out of warranty ? Coverage should be still applicable due to poor Winnebago design error but probably expect disputes & reluctance from Winnebago.
Anyone had similar events?
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