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Old 11-27-2013, 10:01 AM   #1
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Location: Colorado
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Warranty Repair Approvals

Just wondering if anyone know what is the typical response time for THOR to approve warranty repairs at a dealership? We keep getting told that "we are waiting on THOR to approve the repairs".....

EBRT - 2013 Outlaw 37LS
Castle Rock, CO
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Old 11-27-2013, 10:57 AM   #2
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Winnebago Owners Club
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If you are dealing with a franchised Thor dealer, he should already know Thor's policies. Is your repair something questionable? Like out of warranty considerations etc. You can always intervene and call Thor yourself.

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Old 11-27-2013, 11:25 AM   #3
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If it's been at the dealer more than a week, I would just call Thor. I've called them, and found them to have very good customer service.
Elizabeth RVM55 and Mary
2014 Thor Ace 30.1
2014 Chevy Equinox V6 LTZ AWD
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Old 11-27-2013, 11:30 AM   #4
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The item is a seat frame replacement/repair. Our coach is in warranty (less than 5 months old). The issue is an unusual one. The drivers seat does not sit square to the dash. The seat does not lock into a position that is comfortable to drive. It is always a little to the left or right. It appears that the mount into the floor is not centered to allow the seat to be square or that the seat frame is not square. I called Thor last week and the person I spoke with said it was in review status.....The dealer says it is still showing the same..
EBRT - 2013 Outlaw 37LS
Castle Rock, CO
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