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Old 08-15-2016, 07:57 PM   #1
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Warranty Service on new Motor Home

Not sure if this is the right forum - admins please feel free to move appropiately.

I was talking to an RV'er who was shopping for a new Class A RV. He related to me that the dealer told him that to get warranty service, it would be necessary to bring the rig back to the dealership where it was purchased. He aslo said he was told that most of the dealers today will not do warranty work in any kind of timely manner unless you bought the rig at that dealership.

I questioned that but later heard the same things from another potential buyer (different brand of RV).

How many of you have heard the same thing, and is this forced return only limited to one or two brands of RV? If this is true, I would hate to be driving my rig beyond "return to dealer distance" as long as it was in warranty. And what about work after the warranty period is expired?


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'07 MADP 4523, 2012 GMC Terrain SLT 2 wd
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Old 08-15-2016, 09:48 PM   #2
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I bought my rig in OK. I needed warranty work done, but the dealership was very busy, and back logged. I called a dealership in Texas, they said they would be happy to do the work. as it turned out my schedule will work at a later date with the dealership where I bought it.

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Old 08-15-2016, 10:28 PM   #3
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That hasn't been our experience with our last two RVs - Travel Supreme and Newmar. As full-timers we bought but never returned to the selling dealer. We only had a few very minor issues for warranty at first and we just called ahead to another dealer and they were ready for us when we arrived. No issues. We spent one night in our 'home' on their lot and they finished up the next day.
Full-timed for 16 Years . . . Back in S&B Again
Traveled 8 yr in a 2004 Newmar Dutch Star 40' Diesel
& 8 yr in a 33' Travel Supreme 5th wheel
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Old 08-16-2016, 04:01 AM   #4
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There are some "stinker" dealers who do put you at the end of the line for service if you don't buy from them. Those are the dealers to avoid of course if possible. There are many others who don't handle business that way. Personally if I ran into one bad dealer who said that I would move on to another. If it was a serious problem and I couldn't then I would call the mfr for help. Most mfrs will approve repairs by other shops such as Cummins, Freightliner, Spartan and local RV repair shops. You do not have to have warranty work done by a dealer!
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Old 08-16-2016, 05:53 AM   #5
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Mark, I think you have a valid concern. Just look over this and other forums and you will find this discussed many times.

From what I've read warranty work can be an issue depending on the dealer. Some dealers will discount the price of an RV if they think you won't be back for warranty issues. The editorial "RV Death Spiral" has a piece on this subject. Just Google it.
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Old 08-16-2016, 06:02 AM   #6
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This is one of the dirty little secrets of the RV industry.

As mentioned above, we have previous discussions on this.

I've experienced both prompt service and "did you buy it here", " no", "we're booked for several months" for warranty and non-warranty work.

That's just the way it is. Doesn't make it right though.

Adios, Dirk - '84 Real Lite Truck Camper, '86 Wilderness Cimarron TT, previously 4 years as a fulltimer in a '07 DSDP

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