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Old 03-05-2015, 09:02 AM   #15
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If you paid via credit card dispute the charges....... overcharging is a viable argument

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Old 03-05-2015, 09:32 AM   #16
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Reread op...

Do call place of service and ask for facility manager and not service manager.

If they worked for 3.5 hours before calling the manufacturer they have huge problems.

1 do they not have any service sheets with procedures in them?
2 nobody in the place had ever worked on a unit so they just spun their wheels...blind leading blind?
3 when manufacturer identified likely issue and the few minute repair confirmed it they should have marked as training and not billed you for them not being smart enough to realize in 10 minutes they did not have a clue...^#!!=_^

Last for best...
If it only took reset of a putton with paper clip to fix then what did they do?

TIP...Technician Induced Problem

Ask the manager to have the service manager and the person doing the work to get on the phone and explain in detail exactly what they did for 3.5 hours as they may have damaged something while doing something stupid.

They will not be able to explain 3.5 billable hours and should credit you right away but you should be leary of possible damage done relating to improper troubleshooting performed that may have damaged something.

Take notes and ask questions and tell them you will follow up with manufacturer and may call back later.

Inspect it yourself and make sure wires are connected well and everything looks good.

And of course let us know how it goes...

Tony & Lori
1989 Country Coach Savannah SE
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Old 03-05-2015, 10:20 AM   #17
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I wouldn't trust CW to do ANYTHING to my MH, too many horror stories about their service!
Joe & Annette

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Old 03-05-2015, 10:45 AM   #18
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Camping World and Norcold.....two peas in a pod.
Good Luck, Be Safe and Above All, Don't Forget To Have Fun
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Old 03-05-2015, 10:56 AM   #19
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I think there is a teachable lesson. The internet as well as this forum has a weather of information. I always say "Google or other search engine" is your best friend" There is a wealth of information. Chances are someone else has experienced the same problem. CW labor cost are out of control. Do your research and don't panic. I know that everyone is not mechanically inclined but now a days you must keep the mechanics honest and be one step ahead of them. Knowledge is power!

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Old 03-05-2015, 11:12 AM   #20
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Tech's at CW are the McDonalds of the industry. Usually their first job so it is on the job training on your dime. I won't deal with them.
HR 29 fks TT, 1 slide, Chevy Silverado, RVM 167
Next stop?
Previous rigs..2 Pickup campers,2 TT's, 3 DP MH's
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Old 03-05-2015, 05:57 PM   #21
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I took the estimate from CW to the local owned rv repair shop showed it to him and asked just to get as close as you can and get it done. CW gets no $ form me.
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Old 03-05-2015, 06:22 PM   #22
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In 3.5 hours, they could have pulled the entire fridge and installed a new one.
Not sure of your exact model, but some of the Norcolds are reset by use of a magnet, which would take longer pulling the access panel than doing the actual reset.
2011 Chevy Silverado 3500HD LT Ext Cab 4x4 Duramax/Allison, 2016 Redwood 39MB, Disc Brakes, Mor/ryde IS, GY 17.5" H tires, 5.5K Onan, Dual ACs, auto level, auto sat dish, stacked washer/dryer, residential fridge, King sleep number. Michelle & Ann
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Old 03-05-2015, 06:37 PM   #23
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If you see Pevosts, Newells or Essex's in the bays at Camping World...it might be a place to stop. If not....there might be a reason they do not seeks service there.
Chuck in SW FL
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Old 03-05-2015, 06:53 PM   #24
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Caveat Emptor, and Due Diligence comes to mind.
Learn the lesson, and move forward.
This is what happens consistently if people depend upon others to do diagnostic, and repair work.
Replaced 3 drive belts today, and it took a little over an hour, and 20 dollars in belts, had I had it done, probably would have ran a couple hundred bucks at least after their parts markup, and inflated labor time.
Jerry P
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Old 03-05-2015, 07:06 PM   #25
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Bought a rv from them recently, took in to get EGR cooler fixed, now saying needs whole new engine. Warranty may cover it, still waiting on that. Not happy

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Old 03-05-2015, 07:10 PM   #26
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My thought is they -CW- work on the pyramid scheme , all newbes go there as they think its only game in town, but as they get smarter they begin to go to bottom of pyramid & use other sources, mean time CW just gets another newbie to replace you. So they keep banking on getting newbie who they can snow
Rick & Barbara
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Old 03-05-2015, 07:42 PM   #27
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Go to rv.net and post your experience in the "Tell Marcus" forum. RV. NET is owned and operated by Camping World/Good Sam.
2000 Winnebago Ultimate Freedom USQ40JD, ISC 8.3 Cummins 350, Spartan MM Chassis. USA 1SG, retired;PPA,Good Sam Life member,FMCA."We the people are the rightful masters of both the Congress and the Courts - not to overthrow the Constitution but to overthrow men who pervert the Constitution. "Abraham Lincoln"
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Old 03-05-2015, 08:30 PM   #28
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Tom Miller.....I would call them and give them a chance to correct this. You're argument is simple. As with anything electronic that displays codes, repair facilities charge you a flat rate to read the codes, usually a half hour for flashing codes and often an hour for something that has to be connected to a computer. Once the code is read, the corrective action is taken and you're charged for this. The corrective action was the reset.

I think they would be hard pressed to argue anything else if presented in this manner.

Don & Mary
2014 Newmar Dutch Star - All Electric - 450 ISL
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