Go Back   iRV2 Forums > iRV2.com COMMUNITY FORUMS > iRV2.com General Discussion
Click Here to Login
Join iRV2 Today

Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts.
Reply
  This discussion is proudly sponsored by:
Please support our sponsors and let them know you heard about their products on iRV2
 
Thread Tools Search this Thread Display Modes
 
Old 03-05-2015, 07:29 AM   #1
Senior Member
 
Join Date: Jul 2012
Location: Saline, MI. 48176
Posts: 163
Was I overcharged by Camping World ??

Hi all... I feel I may have been charged too much for service and would like some feedback. Left home with a full refrigerator of food for our trip and wouldn't you know it the refrigerator starts blinking a code and wouldn't run on LP or shore power. Stopped at Camping World on route. They worked on it for roughly 3.5 hours... Called Norcold... They told them how to reset the circuit board and bingo the fridge started working again. While in Flordia, I spoke with an RV certified technician. He told me (a) they should have known based upon the code on the fridge display what needed to be done and, (b) it should have only taken them 20 or 30 minutes to pull off the circuit board cover on the back of the fridge and using a paper clip...reset it. Apparently, that is what Norcold walked them through doing. I asked if CW tech if he could give me the procedure to reset it, if it ever happened again, but they told me it was far too complicated for a RV homeowner. I checked on the Internet and found the procedure myself and it looks like the certified technician I spoke with while in Flordia was right on. CW charged me approx $360 for their labor/time. With what I now know, I think that was a bit excessive. Any thoughts on this folks?
__________________

__________________
Tom Miller - Saline, MI.
2016 Fleetwood Storm 30L w/ 6 Speed Chassis, 5 Star Tune, Tyron's, Safe-T-Plus, SUMO Shocks & Dish Trv'lr
TomMiller is offline   Reply With Quote
Join the #1 RV Forum Today - It's Totally Free!

iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!

Old 03-05-2015, 07:36 AM   #2
Senior Member
 
BigBlockTank's Avatar
 
Ford Super Duty Owner
Join Date: Oct 2014
Posts: 173
Entirely too much, but not much you can do about it.
I sent a letter to the CEO of CW, and still haven't heard back, and I won't hear from them. As long as they're getting your dollar, they don't much care.
I'm done with CW for now, and maybe longer.
__________________

__________________
Tank Thomas, USAF Ret.
There are no secrets to success. It's the result of preparation, hard work and learning from mistakes.


BigBlockTank is offline   Reply With Quote
Old 03-05-2015, 07:48 AM   #3
Registered User
 
Monaco Owners Club
Join Date: Oct 2009
Location: Varies Depending on The Weather
Posts: 8,517
Welcome to Camping World!

There are many people who will never let CW touch their RV's.

I am one of them.

Bite the bullet and move on. Cheap lesson learned.

It could have been more costly such as what happen to THIS RV owner.

Dr4Film ----- Richard
__________________
Dr4Film is offline   Reply With Quote
Old 03-05-2015, 07:53 AM   #4
Senior Member
 
olddog49's Avatar


 
Join Date: Aug 2014
Posts: 121
Quote:
Originally Posted by TomMiller View Post
Hi all... I feel I may have been charged too much for service and would like some feedback. Left home with a full refrigerator of food for our trip and wouldn't you know it the refrigerator starts blinking a code and wouldn't run on LP or shore power. Stopped at Camping World on route. They worked on it for roughly 3.5 hours... Called Norcold... They told them how to reset the circuit board and bingo the fridge started working again. While in Flordia, I spoke with an RV certified technician. He told me (a) they should have known based upon the code on the fridge display what needed to be done and, (b) it should have only taken them 20 or 30 minutes to pull off the circuit board cover on the back of the fridge and using a paper clip...reset it. Apparently, that is what Norcold walked them through doing. I asked if CW tech if he could give me the procedure to reset it, if it ever happened again, but they told me it was far too complicated for a RV homeowner. I checked on the Internet and found the procedure myself and it looks like the certified technician I spoke with while in Flordia was right on. CW charged me approx $360 for their labor/time. With what I now know, I think that was a bit excessive. Any thoughts on this folks?

Yep that works out to like $120.00 an hour, that is what they charge in Vegas along with the dealer I bought from, their rate is $129.95. Way to much, and so slow in completely any work.
__________________
Pam & Rod, and Maddix
2014 Bounder 35K
Las Vegas. NV.
olddog49 is offline   Reply With Quote
Old 03-05-2015, 08:09 AM   #5
Senior Member
 
SPA48's Avatar


 
Join Date: Mar 2008
Posts: 239
I had them do an oil change on engine and gen. they dumped the gen coolant and forgot to refill it- After traveling down the road apiece I got to thinking that I should check to make sure it had oil and coolant in it... The gen. radiator was dry!!!!! Called CW main office and they called them-I was told to stop at walmart and purchase coolant---I told them to go to hell and haven't use them for servicing since and won't ever again!!!!! I stopped payment on the debt card and they called and said they were going to take action against me--I said have add it---no action taken but I did get an email asking me to rate there service unbelievable!!!!!!

Steve
__________________
SPA48
http://www.irv2.com/attachments/cust...pic30758_2.gif
2006 DIPLOMAT DST
SPA48 is offline   Reply With Quote
Old 03-05-2015, 08:14 AM   #6
Senior Member
 
CampingCajun's Avatar
 
Join Date: Jul 2014
Location: Lafayette, La.
Posts: 1,144
Yep, they backed another rv into my fifth wheel & did some damage. They finally repaired it & then sent me a bill for the repairs. I am surprised no one has driven an rv thru one of their showrooms.
__________________
2011 40' Monaco Cayman PBQ ISC 360
2013 Jeep Wrangler Unlimited
CampingCajun is offline   Reply With Quote
Old 03-05-2015, 08:28 AM   #7
Senior Member
 
datrbone8's Avatar
 
Join Date: Aug 2012
Posts: 852
Just curious as to why you didn't "look on the internet and find the procedure yourself" before taking the thing to CW ? I agree that the charge for resetting your refrigerator was likely excessive.

I've had work done on our coach by CW (removal of old washer/drier and replace with new) and they did a good job at a more than fair price. I expect there are good CW locations and not so good ones and it's hard to generalize about a business that has hundreds of locations all over the US.
__________________
1998 Newmar Dutch Star, 3126B Cat/ Freightliner
2003 Honda Element
" Don't let the same dog bite you twice "
datrbone8 is offline   Reply With Quote
Old 03-05-2015, 08:40 AM   #8
Senior Member
 
znt1186's Avatar
 
Join Date: Nov 2014
Posts: 490
In the style of Jeff Foxworthy,


"If you went to CW..........You were probably overcharged"
__________________
znt1186 is offline   Reply With Quote
Old 03-05-2015, 08:42 AM   #9
Senior Member
 
Patrol 65's Avatar
 
Join Date: Oct 2011
Location: Charleston, SC
Posts: 314
I replaced the entire circuit board on my Norcold 8421 recently because it would blow the 5 amp fuse on ac power and then it finally stopped running on propane. The entire process only took about an hour and a half because I had no prior experience at doing this replacement. For that price, the technician could have replaced the control board and monitor panel including parts and labor.
__________________
Nathan and Linda, 2000 Winnebago Chieftain 35U, F53 Chassis, Banks Power Pack
Patrol 65 is offline   Reply With Quote
Old 03-05-2015, 08:50 AM   #10
Senior Member
 
Rexhall Owners Group
Join Date: Jul 2014
Location: Auburndale, Florida
Posts: 190
Quote:
Originally Posted by znt1186 View Post
In the style of Jeff Foxworthy,


"If you went to CW..........You were probably overcharged"
Correction, If you went to Camping World................You definitely were overcharged. And you always will be.
__________________
Mick & Vonna, 1999 Rexhall Rexair
GRUU is offline   Reply With Quote
Old 03-05-2015, 08:56 AM   #11
Senior Member
 
OLYLEN's Avatar
 
Monaco Owners Club
Join Date: Jan 2008
Location: Olympia, Wa
Posts: 2,337
I don't like camping world except for shopping once in a while but! Think about what your repairing. A home on wheels. At home your HAVE a furnace man, an electrician, a plumber, an appliance man, a roofer, get the idea. Now they are in business to service and they do but THEY are on a learning curve on your dollar, not good. Ask before service if they are familiar with the repair. To the OP not a bad price to learn what to do next time.

LEN
__________________
2004 Clss C 31' Winnebgo
OLYLEN is offline   Reply With Quote
Old 03-05-2015, 09:27 AM   #12
Senior Member
 
Excursion04's Avatar
 
Fleetwood Owners Club
Join Date: May 2013
Location: St Charles, Missouri
Posts: 246
Quote:
Originally Posted by TomMiller View Post
Hi all... I feel I may have been charged too much for service and would like some feedback. Left home with a full refrigerator of food for our trip and wouldn't you know it the refrigerator starts blinking a code and wouldn't run on LP or shore power. Stopped at Camping World on route. They worked on it for roughly 3.5 hours... Called Norcold... They told them how to reset the circuit board and bingo the fridge started working again. While in Flordia, I spoke with an RV certified technician. He told me (a) they should have known based upon the code on the fridge display what needed to be done and, (b) it should have only taken them 20 or 30 minutes to pull off the circuit board cover on the back of the fridge and using a paper clip...reset it. Apparently, that is what Norcold walked them through doing. I asked if CW tech if he could give me the procedure to reset it, if it ever happened again, but they told me it was far too complicated for a RV homeowner. I checked on the Internet and found the procedure myself and it looks like the certified technician I spoke with while in Flordia was right on. CW charged me approx $360 for their labor/time. With what I now know, I think that was a bit excessive. Any thoughts on this folks?
Yes you were!! Same thing happened with the frig on my old JayCo while camping. Called the near by RV sales and service, charged me $85 for service call and 30 min, to reset the board which was a simple process, but tricky. He left me the instructions and showed me how to reset it if it happens again.
As for camping World, never again! I wouldn't even have them to dump my black water tank. I bought my first RV from them, it was the biggest mistake of my life!! Got screwed big time. Consider it lesson learned, no more business with CW.
__________________
Excursion04 is offline   Reply With Quote
Old 03-05-2015, 09:43 AM   #13
Senior Member
 
530ktm's Avatar
 
Join Date: Dec 2014
Location: Northern Arizona
Posts: 1,391
I have heard other people that have been ripped off by CW. Personally, I think all dealers and large establishments like CW are complete rip offs and I have never heard anyone come away from these places happy and feeling like they have been well taken care of, me included. I do not understand why these companies can not get their act together and really come up with some good customer service and have some happy customers instead of a bunch of people who want to bomb the places. I will exhaust all possibilities before I ever even consider taking my stuff to one of these jerk companies.
__________________
2014 Itasca Sunova 33C towing a Jeep JK Wrangler
530ktm is offline   Reply With Quote
Old 03-05-2015, 09:49 AM   #14
Senior Member
 
Join Date: Feb 2010
Posts: 4,493
You were billed for "learning curve"

If you had an odd and difficult problem that took 3 hours to troubleshoot and 5 minutes to fix then you are billed 3.5 hours.

Here the unit may have had a code or common symptom that those "in the know" would already have it fixed in their head before they touched it and takes 5 minutes to fix.

For those you are billed flat rate for the repair or minimum labor time whatever that is.

Had many instances of similar things in the old days where us "old guys" have the radio fixed and gone before the new guys had a clue just because we did the same repair so many times before for that common issue.

The reset is a common issue and the tech should have known to check it FIRST.

Management should be called on it and credit applied as this is certianly a case of not performing correct steps and overbilling for it.
__________________

__________________
Tony & Lori
1989 Country Coach Savannah SE
TQ60 is online now   Reply With Quote
Reply

Tags
camping



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Camping World DP oil change $169 doak125 Class A Motorhome Discussions 47 03-02-2015 03:05 AM
Camping World PCcamper1 iRV2.com General Discussion 50 01-03-2015 03:49 PM
Camping World Akron Ohio KennyGolub Class A Motorhome Discussions 10 11-26-2014 09:58 PM
Camping World - Slow service brianlori Class A Motorhome Discussions 36 11-08-2014 10:43 PM
Camping world orlando burgman50 iRV2.com General Discussion 9 09-17-2014 07:13 AM

» Virginia Campgrounds

Reviews provided by


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 09:02 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.