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Old 06-14-2015, 12:18 PM   #29
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Yes it often happens and not just with CW.. I have had it happen with other dealers as well (Though in fairness to "others" the one where it happened twice is now a CW)

Now with the 'Others' I did not pre-pay

But with many places that pull this stunt you pay at the time of order.. EVERY DAY THEY HOLD THAT ORDER they have the use of your money.. They can use it to pay down debt (thus reducing interest they have to pay) or invest it.. IT may only be a few cents per order but over time and many orders thousand of dollars are saved/earned by the company by this practice.

Or it could be an honest mistake.

you decide.
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Old 07-09-2015, 11:09 AM   #30
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Quote:
Originally Posted by datrbone8 View Post
FWIW I had an issue with an online order. Because it was being shipped from a manufacturer rather than CW there is no provision for tracking. They tell you the order is processed but that's it.

I posted on another forum that has CW customer service reps monitoring it. Within minutes I had a customer rep asking me to contact them directly. I did so and the issue was resolved immediately.

They just did an upgrading of their computer systems so there may have been a few slip-ups.

People love to hate CW but we've had good luck both at their stores (Tucson, AZ) and online.
I just ordered a stainless steel gen set exhaust turn-down by Leisure Time from them (they had the best price). Ordered it on July 2 and got it July 8 and that was with a Holiday and a weekend in between. Fast, easy purchasing procedure. Maybe their new computer system has been tweaked.
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Old 07-09-2015, 11:22 AM   #31
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We ordered online through CW a couple years ago and the product came damaged. It was a painful task of getting credit and reordering and then the shipped to wrong address.

We have had good luck in the stores. We don't usually buy anything or take them up on a service unless we have a coupon.

I think it's the same anywhere you have good days and bad days when it comes to online ordering.

I get most all of our parts off of Amazon since I get free shipping with prime and after looking around they usually have a better price or it will balance out with the free shipping.

Good Luck!
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Old 07-09-2015, 11:57 AM   #32
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When you get an employee who takes ownership of customer satisfaction, you must brow beat them into poor responsibility habits.
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Old 07-12-2015, 07:39 PM   #33
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I just ordered a pd9260 converter from PPL motorhomes in Texas. They had the best price I could find so I ordered it on Thursday and had it in my hands on Saturday. No pay for expedited shipping either. Today is Sunday and it is charging my new batteries?
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Old 07-13-2015, 11:45 AM   #34
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Camping World has just not been the same since the original owners (in Bowling Green, KY) sold out. They've purchased many, many existing RV dealerships recently all over the country and performed their magic--screwing up the operations.

I would compare them to the automobile business where mergers have resulted in mega dealership chains that are slam and jam marketers--high pressure sales operations. I don't know how they can be successful in the RV business and not provide a high quality service department.

Many locations are about as bad in reputation as they can get. And why don't the owners demand their stores run better operations? Don't they care that retail customers with any knowledge on RV's are avoiding them all together?
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Old 07-13-2015, 12:44 PM   #35
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Some places can take a successful dealership and run it in the ground. Without good management it doesn't take long to run the good customers away. Reminds me of the farmer that won the lottery, someone asked if he was going to keep farming, he said, Yep, I'll keep farming until the lottery money is all gone.
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