|
|
06-13-2015, 08:43 AM
|
#1
|
Senior Member
Join Date: May 2015
Posts: 262
|
Whats the deal with CW??????
So....twice now I have ordered over the internet and the parts I wanted had to be ordered/shipped direct from the mfr. Placed the order, got my confirmation email and patiently waited up to the expected date for delivery. Called CW to ask the status on my order and both times they said their PO never went to the mfr. as it should have to place the order. Both times they went ahead and re-initiated the order to get my parts to me. The second one they refunded my shipping costs to make up for the screw up.
Whats the deal with this? Does this happen frequently or am I just having a run of bad luck with them?
__________________
"on the road again...." 2022 GRAND DESIGN 376THS 2023 RAM 3500 DIESEL DUALLY
|
|
|
|
Join the #1 RV Forum Today - It's Totally Free!
iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!
You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!
|
06-13-2015, 08:45 AM
|
#2
|
Senior Member
Workhorse Chassis Owner
Join Date: Apr 2009
Posts: 904
|
Welcome to Camping World. We hope you enjoy your stay.
😇😇
Jim & Shirley & Abbie (Scottie)
2013 Newmar Canyon Star 3911
2005 Dodge Grand Caravan
__________________
Jim & Shirley & Abbie (Scottish Terrier)
2013 Newmar Canyon Star 3911, 2005 Dodge Grand Caravan - Braun Accessibility Modified Toad, Remco Lube Pump, 5 Star Tune, Progressive Industries EMS-HW50C, Coach Net Emergency Road Service, FMCA 378968
|
|
|
06-13-2015, 08:55 AM
|
#3
|
Senior Member
Fleetwood Owners Club Outdoors RV Owners Club
Join Date: Nov 2013
Location: Houston, Texas
Posts: 4,580
|
__________________
RVM#78 - -USAF- F-15 Eagle Radar Vet
'5 Fleetwood Revolution- '15 Airstream Intl Sig. 27FB
Jay, Andrea, Stella '14 Ram 3500 Aisin '18 ORV F30RLS
|
|
|
06-13-2015, 08:56 AM
|
#4
|
Senior Member
Join Date: May 2015
Posts: 262
|
Quote:
Originally Posted by Jim T.
Welcome to Camping World. We hope you enjoy your stay.
Jim & Shirley & Abbie (Scottie)
2013 Newmar Canyon Star 3911
2005 Dodge Grand Caravan
|
lol.......So, its all over the place when it comes to stuff like this? I am just glad I had the time to wait or I would have been really disappointed.
__________________
"on the road again...." 2022 GRAND DESIGN 376THS 2023 RAM 3500 DIESEL DUALLY
|
|
|
06-13-2015, 09:43 AM
|
#5
|
Senior Member
Newmar Owners Club Freightliner Owners Club
Join Date: May 2012
Location: Today? Clayton, North Carolina
Posts: 5,093
|
You're dealing with a Marcus Lemonis enterprise. Incoming revenue stream is the only focus. There is no support ($$$) for the outflow of goods or services unless it is absolutely necessary.
Fulltiming since '12
2002 DSDP 40, FL, Cat 3126
__________________
John and Diane (RIP Lincoln, 21 FEB 22) RVM103 NHSO
Fulltimers since June, 2012
2002 Dutch Star 40, Freightliner, Cat 3126, 2004 Element
|
|
|
06-13-2015, 02:50 PM
|
#6
|
Senior Member
Rexhall Owners Group
Join Date: Jul 2014
Location: Auburndale, Florida
Posts: 193
|
Quote:
Originally Posted by JFXG
You're dealing with a Marcus Lemonis enterprise. Incoming revenue stream is the only focus. There is no support ($$$) for the outflow of goods or services unless it is absolutely necessary.
Fulltiming since '12
2002 DSDP 40, FL, Cat 3126
|
That's the way it happened to me. I quit using them, period.
__________________
Mick & Vonna, 1999 Rexhall Rexair
|
|
|
06-13-2015, 02:56 PM
|
#7
|
Senior Member
Winnebago Owners Club Freightliner Owners Club
Join Date: Oct 2009
Location: E WA or S TX
Posts: 4,049
|
Marcus Lemonis is to busy trying to be a TV Star or Profit to be a CEO, not doing a very good job of either!
__________________
04 Horizon QD, 12 Ford Flex, Excalibar, Brakemaster, Winter Texan, RVin! since 1974
Norm, Donna & Tinker Kat(RIP) 01 Z3
Life is a Timed Event, you only get One Go Around!
|
|
|
06-13-2015, 03:10 PM
|
#8
|
Registered User
Join Date: Mar 2010
Posts: 8,777
|
Quote:
Originally Posted by Jim T.
Welcome to Camping World. We hope you enjoy your stay.
😇😇
Jim & Shirley & Abbie (Scottie)
2013 Newmar Canyon Star 3911
2005 Dodge Grand Caravan
|
BTW I haven't visited CW recently.
I can't stand their high prices...... besides I can screw things up on my own, (in a lot less time), for FREE.
Mel
'96 Safari
|
|
|
06-13-2015, 03:24 PM
|
#9
|
Senior Member
Join Date: Aug 2012
Posts: 852
|
The trend in internet retail is to have merchandise shipped directly from the manufacturer to the customer. All the big internet sellers (like Amazon) do it. No one wants to hold inventory. It costs them money and with internet sales squeezing margins it doesn't make sense.
When it works it's wonderful but if the system is weak there are problems. CW just redid their computer systems. I'm betting this was part of the problem.
__________________
1998 Newmar Dutch Star, 3126B Cat/ Freightliner
2003 Honda Element
" Don't let the same dog bite you twice "
|
|
|
06-13-2015, 04:37 PM
|
#10
|
Senior Member
Join Date: May 2015
Posts: 262
|
Thanks everybody. Who else would you suggest ordering parts thru besides Amazon or WalMart? Of course I would order direct from the mfr if possible.
__________________
"on the road again...." 2022 GRAND DESIGN 376THS 2023 RAM 3500 DIESEL DUALLY
|
|
|
06-13-2015, 04:49 PM
|
#11
|
Senior Member
Join Date: Sep 2012
Posts: 8,055
|
What were you ordering?
If it is stuff from the online store I am mildly surprised. If it was specific repair parts for an RV I am not. Few people stock parts anymore. It started when they figured out what inventory sitting on the shelf cost.
|
|
|
06-13-2015, 04:52 PM
|
#12
|
Senior Member
Join Date: May 2015
Posts: 262
|
Quote:
Originally Posted by nothermark
What were you ordering?
If it is stuff from the online store I am mildly surprised. If it was specific repair parts for an RV I am not. Few people stock parts anymore. It started when they figured out what inventory sitting on the shelf cost.
|
One of the 50A ems protectors. I ordered other stuff from different suppliers recently and almost forgot this one. When I called to check on it they told me ...OOOOPPPPSSSSSS! Hope I get it next week.
__________________
"on the road again...." 2022 GRAND DESIGN 376THS 2023 RAM 3500 DIESEL DUALLY
|
|
|
06-13-2015, 09:20 PM
|
#13
|
Senior Member
Join Date: Aug 2012
Posts: 852
|
FWIW I had an issue with an online order. Because it was being shipped from a manufacturer rather than CW there is no provision for tracking. They tell you the order is processed but that's it.
I posted on another forum that has CW customer service reps monitoring it. Within minutes I had a customer rep asking me to contact them directly. I did so and the issue was resolved immediately.
They just did an upgrading of their computer systems so there may have been a few slip-ups.
People love to hate CW but we've had good luck both at their stores (Tucson, AZ) and online.
__________________
1998 Newmar Dutch Star, 3126B Cat/ Freightliner
2003 Honda Element
" Don't let the same dog bite you twice "
|
|
|
06-13-2015, 09:34 PM
|
#14
|
Senior Member
Tiffin Owners Club
Join Date: Jul 2014
Posts: 2,387
|
I have had good and bad experiences with CW, but because of their inconsistencies (and usually higher prices) they are a last resort for parts and service.
I have only dealt with CW Chattanooga.
__________________
Larry and Prissy Sharp
2006 Allegro Bay 37DB
2012 Toyota Yaris
|
|
|
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
|
|
Thread Tools |
Search this Thread |
|
|
Display Modes |
Linear Mode
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
» Recent Discussions |
|
|
|
|
|
|
|
|
|
|
|
|
|