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Old 03-29-2016, 03:09 PM   #1
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Join Date: Feb 2014
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Question Where to Repair

Interesting catch 22 i have 2003 dutchstar with a tank problem. I discussed this with newmar support and they concluded it would be best if one of there repair facilities did the work. Due to there familiarity with the unit there would be less service time needed and direct contact with newmar would enable a quality replacement should it be needed.
Here is the catch there are 2 newmar repair shops in Wa state where i live.
Both facilities state Quote " they only work on RVs that they sold".
So where does this leave the consumer. How do you have a product that your dealers are not willing to repair. Are there too many rvs or too few repair locations.
Perhaps this information needs to be a disclaimer when selling the RV
Buyer beware you are not entitled to dealership service

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Old 03-29-2016, 03:41 PM   #2
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Location: Layton, Utah
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I don't get it. Why won't anyone else work on a 'tank problem'. Since you didn't say what kind of 'tank' you're talking about, I will assume it's either fuel, fresh, black or grey, and not Abrams. Therefore, it's likely not rocket surgery, and anyone could do it, not just Newmar (I believe their name is capitalized). It's an 03 so warranty is likely over. Why wouldn't anyone, especially a Newmar dealer, want your money? Am I missing something?

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Old 03-29-2016, 04:07 PM   #3
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Its ridiculous. These manufacturers need to hold the dealers responsible for repairs regardless of where it was bought. If not they should NOT be a dealer and have their dealer status taken from them. Like buying a Ford and only being able to service it where you got it
Steve and Joy
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Old 03-29-2016, 06:01 PM   #4
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Location: Formerly of Washington State
Posts: 1,500
Bpetway you should take this question back to Nemar support and see what they come up with.

For that kind of work I prefer to take my rig to the factory. Isn't there still a Newmar factory in Eugene?
Tom, Cheryl & Blossom(coonhound mix) Formerly of Bellingham,WA'05 Winnebago Journey 36G. FL-XC, Cat 350, aero muffler, AFE filter, 4 FSD Koni's, ultra track bell, SafeT+, FMCA397030, WIT 129107
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Old 03-29-2016, 06:08 PM   #5
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We never came across a Newmar dealer throughout the country that wouldn't help us. We were full-timers and never returned to our selling dealer.

Are the ones near you an 'authorized' dealer? If so, and they're refusing to give you service, a call to Newmar is in order. This definitely should not be the case.
Full-timed for 16 Years
. . . Back in S&B Again
Traveled in a 2004 Newmar Dutch Star 40' Diesel
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