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Old 09-19-2015, 05:04 PM   #1
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Worried about selecting a dealer

We are getting ready to purchase our 1st MH and everyone says to pick a dealer that has a good record of customer service and service. We have a Campers World within 1 mile of our house. They have 3 out of the 4 models we are considering. This dealer has only been there for a little over a year so no way to find if they perform well with CS and service. It would make it handy when work is need to be that close to the dealer rather then travel farther and stay in a motel. Any opinions from anyone? I have checked BBB and no complaints. Being such a large investment do you trust a new dealer or go farther out?
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Old 09-19-2015, 05:16 PM   #2
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You might want to check out www.rvservicereviews.com for reviews of CW service. Check towns around you too. I assume you are talking about Camping World, there are a LOT of complaints about them. If the dealer is Campers World, I would still check the rv service reviews. You are spending a LOT of $$$, buy from a dealer that gets good reviews for service.
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Old 09-19-2015, 05:37 PM   #3
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You can check until the cows come home. You are one or two good technicians deciding to move on from them turning to crap. OTOH if they are a bad dealer and hire one or two of those good techs away from somebody else then they become the good dealer for service. You would be better advised to do a very good Pre Delivery Inspection and make sure you go through everything you can. You will learn a lot and you can flag any big problems before you take delivery. Don't take it if you find any.
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Old 09-19-2015, 05:53 PM   #4
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TOTALLY AGREE WITH THE PURCHASE INSPECTION. A class A Rv is a complex machine let alone all of the living features. I do remember how we were just a drift on all the things that our seller tried to tell and show us.
The important issues are related to the engine, chassis, and the major appliances in the coach.
Would suggest finding an experienced rv inspector to help you.
JimB
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Old 09-19-2015, 06:10 PM   #5
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CW is not my 1st choice for sales,service. that being said, I have had warranty work done at a CW in Holiday florida and they did great. Paint matched perfectly and they handled all warranty paper work flawlessly. In your case I would establish a personal connection with them and give them the feeling that this isn't the last purchase you'll make so you are counting on everything being handled professionally. Being so close, you can stop by now and then and say hi to the service writers and ask them questions so they get to know you. I think if you give them a chance maybe they'll work with a local customer to keep them coming back. just my thoughts - but you don't alway hear good news here- mark
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Old 09-19-2015, 07:11 PM   #6
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Oddly enough the Holiday CW is the one I'm refering to.
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Old 09-19-2015, 07:15 PM   #7
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Looks like your researching is coming along then.
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Old 09-19-2015, 08:16 PM   #8
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I am confident in stating that the majority of readers would not allow CW to perform work on their lawn mowers. My personal sincere belief is that CW's business plan is to purchase every single RV dealership so that you have to come to them for anything.
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Old 09-19-2015, 08:36 PM   #9
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As others have commented, I would not take delivery make final payment/paperwork until a through pre delivery inspection is done. Major stuff needs to be fixed first. Too many bad stories of folks having to go back again and again to the dealer for months on end. Don't get caught up in the excitement and rush to take the coach home.
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Old 09-19-2015, 10:37 PM   #10
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Think of it...full-timers, as we were, don't have a home base. When we bought ours we didn't care where we bought we just went for the best price after we sent out for quotes. We picked it up and that was the last time we saw that dealer, not because he wasn't good but because we didn't go to that area again.

Any dealer will or should do warranty work. We had absolutely no problems as we traveled around the country. However, we only had a few minor issues in the beginning with ours. We never had to spend nights in a motel. They worked on it during the day and we stayed in it at night on their premises, with electric. The same for maintenance. We made an appointment, showed up and it was finished in one day.

I'd recommend picking out a good manufacturer first.
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Old 09-19-2015, 10:59 PM   #11
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twogypsies are absolutely right buy a high quality product and the service issues will be minor.

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Old 09-19-2015, 11:28 PM   #12
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Go to their service department and sit down. Listen to what the people are saying to the service department personnel.

Ask the people who come in what they think of the service they have received.

I went to a local RV dealer (not Camping World) one time to get some work done on my motorhome. I never did get waited on and the 10 or so people in there having their RV's serviced were not a happy bunch of campers.

I went elsewhere.
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Old 09-20-2015, 12:40 AM   #13
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Visited my local camping world and was thoroughly impressed. Huge clean service area and professional body shop. The people I spoke to were super nice and knowledgable. Had them take care of a few issues and couldn't be happier. Even had one of the girls in the accessory department answer a technical question I had about my tpms unit I bought from them on line. I wasn't expecting her to have an answer for me as she was very young and probably not an rv'er but she knew what she was talking about. two big thumbs up!
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Old 09-20-2015, 05:50 AM   #14
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Originally Posted by djbmsu View Post
I am confident in stating that the majority of readers would not allow CW to perform work on their lawn mowers. My personal sincere belief is that CW's business plan is to purchase every single RV dealership so that you have to come to them for anything.
And that is why you are wrong about folks using them. Especially if one has a warranty add on through Good Sam. Most of us have used them and will continue as there is not much choice. What may be a choice is which one to use. Some are better than others.
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