About 1 month ago I decided to convert my AE 20 foot awning to 12 volt.
I research the web and decided on Carefree Eclipse power arms. I ordered white and the next day, I discovered that my Newmar MH had satin awning rails. I called the RV part store where I purchased it. To late, they were already sent.
The saleman (Ron) who sold me the awning kit, told me that he would send me the satin finish awning arms and when the white arms get delivered, refuse them and they'll be sent back and that way there will be no postage charge. (Great customer service) Now the rest of the story
. The correct satin arms were delivered the next day. While I was installing the power arms I noticed the left side end cap for the roller was cracked
I emailed the saleman (Ron) and I also sent a picture of the cracked cap and about 3 emails later he told me that the part was attached to motor and was not available separately and was $200.00. Then he told me that he was sorry for all the problems and he was sending the cap and motor at no cost to me.
Now that's customer satisfaction. I know where all my future RV parts will coming from
39 foot 2000 Newmar Dutch Star Freightliner chassis/300 hp Cat. Allison 6 speed
Retired Fire Fighter who won't retire, but I'm close
Caterpillar 3126 If it's not a CAT, then it's a DOG!www.robinjesseneil.wordpress.com