We traded a 1990 Georgie Boy for a 2000 Damon Intruder repo with 3500 miles in Dec. 2000. Floor plan is what sold it, and liked the Ford chassis. It came with no warranty from the dealer, and the dealer (2800 miles from where we live) was worthless anyway. I fixed minor stuff (front TV loose, headlight connector disconnected, front end alignment way off) etc. We had it 43,000 miles and six years of half timing. Loved it, but realized that it was assembled in a hurry by people who were more interested in their coffee breaks than doing a neat job. During this six years I called Damon several times for help, and they said (in effect)"let me look out back and see if we are still on the planet Earth and if we are making barbecues or RVs". They were useless.
In October 2006, found a "new" 2006 Intruder at a local dealer. It had 1208 miles on it. Turns out the dealer had driven it 600 miles to and from shows, and the generator had 60 hours on it . The coach batteries were dead flat, and there was minor collision damage to the left rear end cap. Also a hole in the rubber roof under the batwing antenna. Plus other minor defects.
The dealer offered us a deal that was so good I still can't believe it, so we traded. They said they fixed all the little problems. They flat lied. Nothing was fixed. In the "walkthrough" I found the engine oil filler cap missing. The tech said I didn't need one, anyway. I asked him to get me one from the other Workhorse chassis there, he said it was a different model and wouldn't fit. When he wasn't looking I took it anyway, and it did fit. When I told him that, he shrugged and walked away. It took me three hours to really fix the ladder, after they said it was done. I had to redo the few other items they tried to fix and messed up, and when we left for the Southwest in November, the speedometer and tach quit in the first three miles. I fixed it. Five miles later a windshield wiper came apart. I fixed it. Two days later, the evap valve on the engine was found to be broken off, probably when the body was built. Carl Black Chevrolet, a WONDERFUL Workhorse service in Nashville, fixed it in one hour under warranty. By Natchez, we found the dash air had never been charged. I did it myself with materials from WalMart and O'Reilly's auto parts. Two months later, in Tucson, the Dometic fridge (a $2600 option) quit with a failed cooling unit. For three weeks, we went through a weird fairy tale of trying to get it fixed at four places in Arizona and Texas (thanks, Dometic), and after three weeks it just started working on its own. It is still working. Numerous other stuff I fixed myself, including the collision damage.
Many of the equipment suppliers are great. I have had customer service with Atwood, Kwikee, Winegard, Carrier A/C, Fan-tastic vent, and they are very helpful.
Just four days before the Damon one year warranty expired, my wife called Damon to get a whole new set of the interior moldings that surround the living room slide. They had been damaged by a horizontal rain in Texas that caused a leak and caused the cherry wood colored paper to split. These large moldings are made completely of pressed paper and sawdust. Damon miraculously responded, and in four days we had a new set for free, they were valued at $35.00 and it cost Damon $162.00 for shipping by freight carrier. I installed them.
We had to get a new instrument cluster recently at another local dealer who is a Workhorse service, and they also did the fuel rail damper clip recall, which the selling dealer claimed had been fixed, but it was never registered with Workhorse. This other dealer is excellent in all respects. See http://www.rvservicereviews.com/
under NY state and Wilkins Recreational RV.
I haven't posted any bad stuff about the selling dealer, but have steered some deals to the good dealer.
Now we are ready to head out for the second winter with this coach. We really still like it, and love the interior, and the Workhorse is terrific.
If you aren't ready to fix almost anything on your own, be SURE the dealer is dependable.
Bottom line we still think the Intruder is a lot of M/H for the money, and can't wait to get going in a couple of weeks. Damon has been sold to Thor, I hear, and maybe they are getting better. We really like it, but will definitely look at other makes next time, if we live long enough to trade again.