Go Back   iRV2 Forums > iRV2.com COMMUNITY FORUMS > New Member Check-In
Join iRV2 Today

Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts.
  This discussion is proudly sponsored by:
Please support our sponsors and let them know you heard about their products on iRV2
Thread Tools Search this Thread Display Modes
Old 02-26-2012, 07:15 AM   #1
Junior Member
Join Date: Feb 2012
Posts: 1
Good Sam Emergency Road Service=Bad Sam

Hello All...We have been RV'g for over 20 years and are Good Sam Lifetime Members. I wanted to share with you a recent experience we had with Good Sam and the emergency road service they offer. We were heading north from Marathon, Florida in the Florida Keyes on the 7th of February. We were on our way to Ft. Meyers to spend the next 2 months of our snowbirding experience. We tow a Carriage Cameo 5th Wheel with our 2004 F350 Super Duty Dully (with just 40,000 miles). We came to the first traffic light in Florida City, Fl and broke down at that intersection of So. Dixie Highway and Palm Drive. We immediately contacted Good Sam and told them of our situation. We needed a tow for our Ford truck to the Ford Dealer a few miles north in Homestead and we needed a tow for our 5th wheel to a campground just 1/4 of mile on Palm Drive. I basically spent 20 minutes providing information about our RV, truck and location and then I was placed on hold for 10 minutes while the rep tried to find us a tow. When she came back on the phone she said she was having difficulty finding us aide and was going to continue looking. When I told her that I was on my cell phone and didn't want to run the risk of losing my battery I asked her to call me back once she found us help. In the interim I contacted AAA that I also have RV Plus. AAA was able to get us a flatbed to tow our truck but when the guy arrived he said he couldn't tow our camper and so he left. ??? That is another story... Anyway, Good Sam called back about 30 minutes later and told me they could not find anyone to tow my truck and/or 5th Wheel and so I needed to find someone to tow them and when I did I could send them the bill! Really? I was so shocked and told the rep how disappointed I was to hear that the people who specialize in camping experiences were letting me down the first time I needed their help. I said much more but I'm sure you all know that what could be said was said. In any event, I called back AAA and told them that the flatbed guy left and we needed him back to tow the truck to the Ford Dealer. They told me that he left because he couldn't tow the truck and the RV...What??? Anyway, they arranged to get the flatbed back and while we were waiting (for at least another 30 minutes)my husband walked over to the RV campground and asked campers if anyone there with a truck and 5th wheel hitch would be willing to tow our camper into the campground for us. Of course immediately there were many volunteers and so after 3 hrs of sitting at that traffic light, our 5th wheel was towed to the campground by a fellow camper (who we will be forever grateful) and eventually the flatbed came back and brought our truck to the Ford Dealership in Homestead. I just wanted to say that Good Sam was Bad Sam and let us down in our time of need. We won't be buying their emergency road service ever again!

arvelance is offline   Reply With Quote
Join the #1 RV Forum Today - It's Totally Free!

iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!

Old 02-26-2012, 07:49 AM   #2
Senior Member
bsirby's Avatar

Monaco Owners Club
Appalachian Campers
Workhorse Chassis Owner
Coastal Campers
Carolina Campers
Join Date: Jul 2011
Location: North Carolina
Posts: 2,683
We are quickly learning that fellow campers will help you with just about anything. We try to pay it forward any chance we get. Sorry you had such a bad experience, but thankfully, you were so close to the campground to get the help you needed. You will find that same helpfulness here on IRV2. Hope the rest of your trip is uneventful. Safe travels.

Brenda and Frank, FTers, Zebulon, NC
Raisin our mixed hound and our cat BooBoo.
2004 37' Holiday Rambler Vacationer
bsirby is offline   Reply With Quote
Old 02-26-2012, 07:51 AM   #3
Senior Member
EMD_Driver's Avatar

Excel Owners Club
Mid Atlantic Campers
Coastal Campers
Join Date: Nov 2011
Location: Gerrardstown, WV
Posts: 518
I had to use Good Sam ERS back in 2010, when my F350 lost the fuel pump (Didn't know what it was at that time) At the time, I was towing our fifth wheel in Pennsylvania. The rep took all my info and said they would call me back with an ETA. Ten minutes later, I got the call that someone was on their way. I couldn't believe it, when this great big tow truck showed up! We got the fifth wheel to a local gas station/convenience store and they allowed me to leave it in their parking lot.

The truck then took me and the truck to a service center and dropped us off. I replaced what I thought was wrong and headed back to the fifth wheel. Before I even got back on the interstate, the truck died again. Once again, I called GS-ERS.. They called the same driver and had him come back. He got me off the interstate and even helped me troubleshoot the problem. Once we figured out what was wrong and that we couldn't repair it quickly, he had to leave. I ended up getting a friend to get the part I needed and I fixed it in the parking lot I was in.

GS-ERS worked great for me and I will continue to use them.

Back in July of 2006, Independence Day no less, my girlfriend lost a wheel bearing in her TT. She was in Kansas City, MO at the time. She called GS-ERS and they said they would send someone. An hour later, a big rollback showed up. The driver wouldn't back the TT onto the rollback, but got it into position for her. She shoved it onto the rollback and they were on their way.

GS-ERS has always done the best they could, with what they have available to them.
2007 Excel Limited 30RKE 32' fifth wheel
2003 Excel Limited 35LKE 37' fifth wheel
2011 Ford F250XLT SRW Crew Cab, Long bed 6.7PSD
EMD_Driver is online now   Reply With Quote
Old 02-26-2012, 09:08 AM   #4
CrazyTed's Avatar
Mid Atlantic Campers
Join Date: Jan 2007
Location: Virginia Beach, VA
Posts: 34
Always carry wheel bearing set for the trailer.
2009 Jayco Seneca HD 36MS
2008 CrossRoads Cross Terrain TF36DS (SOLD)
CrazyTed is offline   Reply With Quote
Old 02-26-2012, 07:58 PM   #5
Senior Member
historyljc's Avatar
Tiffin Owners Club
Freightliner Owners Club
Join Date: Feb 2008
Location: Pensacola, Florida
Posts: 5,173
Hi arvelance, welcome to forum. Best of luck on your future travels.
Travel well, travel safe,
2006 Tiffin Phaeton - 2011 Cadillac SRX
historyljc is offline   Reply With Quote
Old 02-26-2012, 08:25 PM   #6
Moderator Emeritus
SarahW's Avatar

Fleetwood Owners Club
Ford Super Duty Owner
Join Date: Oct 2011
Location: In a lawnchair
Posts: 11,199
Howdy and welcome to the forum. Sorry for your bad experience with 'Good' Sam.
Sarah (RVM69), Hubby, and Harry the RVin' Dog
.......2012 Fleetwood Bounder 33C | 2012 Jeep Wrangler

SarahW is offline   Reply With Quote
Old 02-27-2012, 07:37 PM   #7
Senior Member
EMD_Driver's Avatar

Excel Owners Club
Mid Atlantic Campers
Coastal Campers
Join Date: Nov 2011
Location: Gerrardstown, WV
Posts: 518
Wow... Sorry I didn't notice that this was your first post here!

Welcome to irv2!!!!
2007 Excel Limited 30RKE 32' fifth wheel
2003 Excel Limited 35LKE 37' fifth wheel
2011 Ford F250XLT SRW Crew Cab, Long bed 6.7PSD
EMD_Driver is online now   Reply With Quote
Old 02-27-2012, 08:09 PM   #8
n7bq's Avatar
Newmar Owners Club
Freightliner Owners Club
Join Date: Apr 2011
Posts: 55
Sorry to hear of your "Bad Sam" adventure. I have had many occasions to use Good Sam ERS over the last ten years. Everyone was wonderful. Even had one driver that towed the pickup and 5er when the engine died outside of Dallas, Texas. He then backed the whole rig into the Ford dealership parking lot! Lots of pivot points there. Hope to see you on the road one day. Hopefully neither one of us will be broke down, but if you are I'll be one the first to stop and help. May the wind be at your back and the roads be smooth.
Dave, Marie & Duchess Salem, Or
Amateur Radio Operator, N7BQ
'98 Newmar Dutchstar 38', 300 Cat
n7bq is offline   Reply With Quote
Old 02-27-2012, 08:27 PM   #9
Senior Member
Mr_D's Avatar
iRV2 No Limits Club
Join Date: May 2011
Location: Vancouver, WA
Posts: 22,368
As I remember Good Sam doesn't cover towables, just the tow vehicle.
2009 45' Magna 630 w/Cummins ISX 650 HP/1950 Lbs Ft
Charter Good Sam Lifetime Member, FMCA, SKP
RV'ing since 1957, NRA Benefactor Life, towing '05 Odyssey
Mr_D is offline   Reply With Quote
Old 02-28-2012, 01:38 AM   #10
Junior Member
Join Date: Feb 2012
Posts: 4
We gait great service form Good Sam ERS had a breakdown in south TX, they do tow both tow vehicle and 5er. Had to wait over night, but both were towed 60 miles will sure keep up my membership
Mammaswann is offline   Reply With Quote
Old 02-28-2012, 02:07 AM   #11
Senior Member
Winnebago Owners Club
iRV2 No Limits Club
Join Date: Apr 2010
Posts: 698
I think a call to the corporate office, a letter to the magazine and any other publications you can think of is in order. I changed to Good Sam when I felt my other tow service would conjer up excuses for not providing me service. Hope I didn't make a mistake.

Don, WIT 70041
Grimesy is offline   Reply With Quote
Old 03-03-2012, 12:03 PM   #12
derald1961's Avatar
Join Date: Jan 2012
Posts: 67
I think what people need to realize is that they are there to assist you. They have no crystal ball, cannot see the tow service you need from where they sit and are more often than not personally unfamiliar with the town you are in. The fact that AAA had a list with a local available tow service and Good Sam didn't have the same list is not relevant nor are they at fault. Tow service operators choose to subscribe as providers to the different road side assistant clubs. So if you are going to cuss anyone, cuss the business that showed up to tow you in the first place for not being a provider to RV'rs. It sounded like they were less than interested in helping you in the first place. The fact that Good Sam told you to find a service and send them a bill actually says a lot about them honoring their commitment. Tow services that are listed providers of these clubs are paid a flat rate. Good Sam could have very well heaped a ton of conditions on the service provider you found prior to authorizing you to hire them but didn't. They simply didn't have anything suitable in their data base to help and forced you to contact someone in the town you were in to provide the service with no strings attached by Good Sam. You were certainly in a better position to see what the town had to offer compared to the operator trying to assist you from hundreds of miles a away.

It is unrealistic to assume the small premium you pay means you will receive worry proof catered service that requires no effort on your part. I have been working in law enforcement for over 30 years and I can certainly share some AAA horror stories with you if you would like. It sounds to me like Good Sam did step up by offering to pay without strings and only required you to go through the local phone book to find a tow because they didn't have the same resource available to them. I am sorry you had an aggravating equipment failure with your rig, but it sounds like Good Sam did all they could with their available resources to assist you.
derald1961 is offline   Reply With Quote
Old 03-03-2012, 12:28 PM   #13
Senior Member
Half Dimes's Avatar

Florida Cooters Club
Appalachian Campers
Coastal Campers
Carolina Campers
Join Date: Sep 2003
Location: Nature Coast FL
Posts: 1,526
I think the OP had a reasonable expectation to receive services as advertised from Good Sam. The Florida Keys are not exactly the boondocks these days. Seems like some type of equipment would have been available even if it had to be dispatched from Homestead. Following are excerpts copied from the Good Sam ERS website:

Over the past 30 years, Good Sam perfected the art of specialized roadside motorhome rescues, travel trailer and 5th wheel rescues, and truck rescues.
  • 24 hour dispatch, service appointments
  • No mileage restrictions or expense limits - whatever it takes!
  • Coverage in U.S.A., Canada, Mexico, anywhere in North America
  • Live access to Technical Advisors
  • Heavy Duty Specialist
  • Manufacturer-specific trouble shooting
  • Mobile Service
  • North America's most comprehensive tire location network
  • Concierge Service
Their advertising would lead one to believe that they they can handle anything, or at least convince a potential customer to sign on with them. Phrases like "whatever it takes" isn't what GS ERS provided to the OP.

Our experiences have generally been favorable with emergency road services, though we switched to Coach-Net a few years ago when the GS parent organization was having financial difficulties.
Dave & Jo Ann
'08 HitchHiker Champagne 35LKRSB | '11 F350 Lariat 6.7PSD
Half Dimes is offline   Reply With Quote
Old 03-03-2012, 12:54 PM   #14
Senior Member
Join Date: Apr 2010
Posts: 456
We have used Good Sam ERS 4 times in the last 10 years. Twice to tow both the dually truck and the 5er, once for dead batteries in the truck and once for DW's flat tire. We had AAA+ and called them once, they told me they could not find a tow for the 5er. I will never be without Good Sam ERS.

Dick Noble is offline   Reply With Quote

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
Good Sam Rally Phoenix Not a Clue RV Events & Gatherings 21 03-09-2012 07:58 PM
My Mobile RV Service Experence, What is yours? Mochisme RV Systems & Appliances 8 03-08-2012 08:28 PM
onan gen service macantic RV Systems & Appliances 9 02-28-2012 05:18 PM
hit the road hit the road New Member Check-In 6 02-27-2012 06:52 PM
Newbie-needs service recommendations cfyanes Mid-Atlantic Region 0 02-25-2012 04:28 PM

» Virginia Campgrounds

Reviews provided by

Our Communities

Our communities encompass many different hobbies and interests, but each one is built on friendly, intelligent membership.

» More about our Communities

Automotive Communities

Our Automotive communities encompass many different makes and models. From U.S. domestics to European Saloons.

» More about our Automotive Communities

Marine Communities

Our Marine websites focus on Cruising and Sailing Vessels, including forums and the largest cruising Wiki project on the web today.

» More about our Marine Communities

Copyright 2002-2015 Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 04:45 AM.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2016, vBulletin Solutions, Inc.