Harry, welcome to irv2. We are glad to have you join us here and look forward to reading of your adventures and experiences. Have you confirmed that the setting on the awning are set correctly? You might want to call the mfg. to get assistance on the issue. Good luck and enjoy!
Mike, RVIA & RVSA Certified Master RV Technician
Amy, Dr. Assistant - Roxie & Mei Ling, four legs each
2000 Gulf Stream Scenic Cruiser 450 hp & 1330# torque
06 Saturn Vue, 06 Chevy Z71 4x4 & 2014 Corvette Z51 M7