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Old 07-12-2010, 08:40 AM   #15
Rvfeller's Avatar
Freightliner Owners Club
Join Date: Jul 2010
Location: Midland, Ontario
Posts: 35
Originally Posted by RV Mech Tech View Post
RV feller - I worked as an auto mechanic for 20 years then the RV business and I have to tell you the difference is like night and day - the repair and warranty procedures are very different and not every dealer is set up for all types of repairs - generators are a big example - also the interaction between the RV manufactures and the dealers and the parts manufactures can be very difficult at times especialy when it comes to warranty repairs - also with RV's a technician has to deal with several different systems especially the electrical and electronic control systems in the newer RV's - I just completed a troublshooting clinic put on by the RVIA from the USA late last year and there was not enough time to cover the different topics for the sytems on RV's especially the new controls, AC units, energy managment systems etc.- each instructor did an excellent job given the short amount of time and one thing is clear- upgrading and training is now at the same level as the auto industry especially where it concerns electronics - many of the dealers here do make an effort to take care of their customers but the warranty claims are not always paid by the RV manufactures and the dealers sometimes end up eating the cost - also think of the many systems on an RV- can one person know how to repair not only these systems but deal with the different manufactures products? - RV's are no longer a box put on a truck chassis and how many dealers have the required number of qualified personnel to handle every part of an RV? - the industry is starting to improve but it will take a long time and how many young people are there that are interested in the RV industry? - the result of all this is a lack of qualified people and this results in unsatisfactory repairs and difficluties between the dealer and the customer- for anyone entering the service end of the RV business it is a real challenge and things are starting to improve- I think this last downturn in the economy has opened some peoples eyes and hopefully there will be more people who want to get involved in the RV industry and more training will be made available- also there is a new diagnostic system that we are starting to see for RV's that will help in dignosing problems with the coach part of an RV - you can see it at www.rv-c.com - what do other members think? - all comments welcome!
I don't disagree at all! In fact I think you made my point, I don't expect that one person could know every part of every system or product on an RV. My point is you take your unit to a place and try to tell them in your words what the problem you are having is, from there they trouble shoot and although sometimes they fix it I end up with a problem I didn't have.

What I find more frustrating then RV techs is the techs for chassis and engine's, I have had problems with my Cat engine for three years and not one tech from, Cat, Freight liner, Allison or several RV dealers have a clue and now I have more problems then when it started and have spend thousands of dollar's.

You sir sound like a person who actually cares and has passion for the rv'er and I applaud you!

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Old 07-12-2010, 01:12 PM   #16
Senior Member
Join Date: Mar 2010
Posts: 124
hello from Ontario Canada

RVfeller- thanks! - its good to get a compliment once in a while- it's good to see improvements happening in the RV industry and I hope things will improve at the dealer level - without the people who purchase RV's this industry would not exist so dealers and manufactures have to work at overcoming the problems and challenges that this industry present - I beleive certain procedures have to change especially at the manufacturing and quality control level - I'm sure we all have stories for the campfire!!! and it would be good to hear from other members about their experiences - you can also list your experience on another website that has been mentioned on other posts on this forum - www.rvservicereviews.com - this covers all of North America - without the service and the qualified people things do get out of hand so hopefully things will improve.

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