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Old 07-17-2016, 10:50 AM   #1
Junior Member
Join Date: Jul 2016
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Motorhome Newbies

My wife and I recently retired and we just picked up our new 2016 Thor Tuscany 36 MQ and are trying to learn the ropes of motorhome ownership. Been back to the shop twice and still having entry door, washing machine and refrigerator issues (among other smaller). Dealers response is that we call the components manufacture....not the start we were looking for.

Currently in Illinois and thinking to head to Thor manufacturing in Northern Indiana since General RV cannot/will not fix issues.

Guess I just figured out my new retirement hobby......

Any advice for getting repairs appreciated..

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Old 07-17-2016, 11:07 AM   #2
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Monaco Owners Club
Join Date: Nov 2002
Location: Columbus, MS
Posts: 19,299
Hi! Welcome to IRV2! We're sure glad you joined the gang!

Congrats on the new rig! Keep her between the ditches!

Good luck, happy trails, and God bless!

Joe & Annette

2002 Monaco Windsor 40PBT, 2013 Honda CRV AWD
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Old 07-17-2016, 12:27 PM   #3
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Tiffin Owners Club
Join Date: Aug 2010
Location: Montgomery, AL
Posts: 1,144
Welcome! Sorry that General RV isn't coming through for you. Shame on them. I would definitely pass by Thor because they should be able to take care of you and your new coach. Let them know how General treated you after the sale. They need to know. Safe travels to many great places!!!
Mel (Melanie) and Harry
2009 Tiffin Phaeton 40QTH
2014 Jeep Wrangler Sport
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Old 07-17-2016, 12:32 PM   #4
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Join Date: May 2014
Posts: 2,502
Congrats, I would just go to the factory if it is a reasonable distance. Have many safe and happy travels.
Mike & Charlotte
2014 Newmar Canyon Star 3610
Orange County, California
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Old 07-17-2016, 12:32 PM   #5
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Join Date: Jun 2016
Location: San Mateo, CA
Posts: 559

Sorry to hear about your issues.
Bill & Laurie | 2016 Monaco Trek 26HMD - CHF - Roadmaster RSSA Steering Stabilizer - SuperSteer SS400 Trac Bar | 2005 Honda Element - Blue Ox Alpha Tow Bar - RVIBrake2 System | TireMinder TPMS |
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Old 07-17-2016, 12:46 PM   #6
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Freightliner Owners Club
Overland Owners Club
Join Date: Sep 2011
Location: Mid-Missouri
Posts: 599
Get those issues resolved, but learn how they are fixed, too.
That way when something else goes aloof later on, you will be able to fix it yourself.

And as said before, let the manufacturer know how the dealer treated you!
Mike and Carla
1998 42' Overland Larado Diesel Pusher
On the road - here and there - Full Timing
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Old 07-17-2016, 07:34 PM   #7
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Location: Point Pleasant Beach, NJ
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Glad to have you here in the forum with us.

If it's not far, take it back to the factory. They'll make it right. Dealers are notorious for just making the sale. A few are good service companies.

Happy Trails!!!

Tony & Ruth........... FMCA#F416727
Newmar Dutch Star 4320, Spartan MM Chassis, Cat C9, Jeep Grand Cherokee,with Hemi, hooked up with a Blue Ox Aventa LX, and Brake Buddy.
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