Welcome to IRV2! It's great to have you join the gang!
Sorry I can't help with your problem, but I would suggest that you post questions over in the specific areas of the forum for best results. Not many folks hang out here in the Welcome area so your responses will be very limited. Maybe one of the Moderators will move your post over to the "RV Systems & Appliances" forum. Hope you find your problem!
Good luck, happy trails, and God bless!