Hi and welcome to iRV2, Scott.
I have no answers for you but hope that your trailer is still under warranty (I know that the motorhomes have a 2 year bumper to bumper).
Jayco does make it VERY difficult to talk directly to them- I know, I've tried. They pretty much insist that you go through a dealer
Probably my single largest complaint with Jayco.
Anyway, good luck, Scott