I don't use a phone app, but when I go into iRV2 though AOL/IE, it kicks me out occasionally with the message, "Oops! We're sorry!" etc.
I switched to Google Chrome and have had no problems. So far. Maybe your site has issues with AOL's Internet Explorer?
2015 Winnebago Minnie Winnie 22R
"Outside of a dog, a book is man's best friend. Inside of a dog is too dark to read."
- Groucho Marx