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01-13-2014, 11:36 AM
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#1
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Registered User
Join Date: Feb 2008
Posts: 3,607
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Coach Net Keeping Secrets??
When we purchased the new Bus, the dealer gave us a complementary Coach Net membership for a year, which we appreciated, but didn't use. Since it is about to expire, I was interested in renewing it, and when I received the usual barrage of notices for the renewal, I read them carefully. Unfortunately, none of these were more than Coach Net "How Great I AM" advertising. A statement bured in their documentation says that if there is a discrepancy in the advertising documentation versus their Member Benefit Guide, the benefit guide governs. OK, that's only fair. That's the contract between them and me. So I called and asked for a copy of their Membership Guide to review, AND THEY SAID THEY COULDN'T SEND IT TO ME UNTIL I BOUGHT THE SERVICE.
HUH!!!! Sounds sort'a like "You gott'a pass it before we tell you what's in it" to me and I don't work that way. Didn't believe it then, and don't believe it now.
Customer GONE>
When are these fools going to learn? According to some, P. T. Barnam said there was a sucker born every minute, but I try not to be that one.
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01-13-2014, 11:47 AM
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#2
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Senior Member
Country Coach Owners Club Solo Rvers Club iRV2 No Limits Club
Join Date: May 2011
Location: Vancouver, WA
Posts: 37,725
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I thought you had a legal right to read the "contract" before you signed or in this case paid the fee?
Wasn't posting here enough? I see the same post over on the other big RV site.
__________________
2009 45' Magna 630 w/Cummins ISX 650 HP/1950 Lbs Ft, HWH Active Air
Charter Good Sam Lifetime Member, FMCA,
RV'ing since 1957, NRA Benefactor Life, towing '21 Jeep JLU Rubicon Ecodiesel
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01-13-2014, 11:59 AM
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#3
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Senior Member
iRV2 No Limits Club
Join Date: Jun 2006
Location: Naples, Fl.
Posts: 1,303
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Quote:
Originally Posted by Mr_D
I thought you had a legal right to read the "contract" before you signed or in this case paid the fee?
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Legal or not, if they want my money, I want to see exactly what I am getting. No review, no money.
__________________
Camping Rig: 2006 Outback 27 RSDS--
2005 Dodge 3500 - Dually- Cummins
Full time since June 2006
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01-13-2014, 12:21 PM
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#4
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Senior Member
Country Coach Owners Club Solo Rvers Club iRV2 No Limits Club
Join Date: May 2011
Location: Vancouver, WA
Posts: 37,725
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Quote:
Originally Posted by Dog Folks
Legal or not, if they want my money, I want to see exactly what I am getting. No review, no money.
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Which is what I said!
__________________
2009 45' Magna 630 w/Cummins ISX 650 HP/1950 Lbs Ft, HWH Active Air
Charter Good Sam Lifetime Member, FMCA,
RV'ing since 1957, NRA Benefactor Life, towing '21 Jeep JLU Rubicon Ecodiesel
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01-13-2014, 12:32 PM
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#5
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Community Administrator
Join Date: Aug 2009
Posts: 53,540
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Since you're still a member , won't they give you a guide ?
__________________
Cliff,Tallulah and Buddy ( 1999-2012 )
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01-13-2014, 01:21 PM
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#6
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Registered User
Join Date: Feb 2008
Posts: 3,607
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Quote:
Originally Posted by Clifftall
Since you're still a member , won't they give you a guide ?
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THey'll only give me the guide to the dealer furnished contract. My year on that expires Jan 15th, and that contract is different from the other's they offer. And, of course, since I'm not a dealer I can't renew that one.
The reason I posted this on NUMEROUS forums is that many folks only follow one forum. If you've already read it once, that's what that delete key on your keyboard is for.
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01-13-2014, 01:28 PM
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#7
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Community Administrator
Join Date: Aug 2009
Posts: 53,540
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Here's a breakdown of the three plans they offer.
http://www.coach-net.com/Plans/ComparePlans.aspx
All you have to do is pick one. I'm not sure what the guide will tell you that's not in this link.
__________________
Cliff,Tallulah and Buddy ( 1999-2012 )
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01-13-2014, 01:40 PM
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#8
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Registered User
Join Date: Feb 2008
Posts: 3,607
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Quote:
Originally Posted by Clifftall
Here's a breakdown of the three plans they offer.
Coach-Net - Compare Plans
All you have to do is pick one. I'm not sure what the guide will tell you that's not in this link.
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Clifftall, read the fine print at the bottom. This is not your contract. The contract is the contract and I don't make a contract before I read it. Not an advertising summary written by some PR hack, the REAL contract.
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01-13-2014, 01:56 PM
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#9
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Community Administrator
Join Date: Aug 2009
Posts: 53,540
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I guess it's not for you then. I can tell you it's the road service Co of choice by our members whenever a thread is started on who is the best. My personal view is that it's just a road service Co and not an extended warranty co. I've had them for years but fortunately haven't had to use them. Good luck .
__________________
Cliff,Tallulah and Buddy ( 1999-2012 )
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01-13-2014, 02:04 PM
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#10
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Senior Member
Fleetwood Owners Club iRV2 No Limits Club
Join Date: Sep 2012
Location: Rainbow Riding
Posts: 18,574
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I have the GS Roadside Assistance plan. It does not come with what I would call a "Contract" in the sense that the Extended Service Plan does. The roadside is more like AAA - more a marketing bundle of services listed for the fee. With GS as with Coach Net it seems there are levels - Silver - Platinum whatever - and the services and fees adjust accordingly.
Come on Coach Net People - is their really a "Contract" that accompanies Roadside Service or is it just a bundle of services for fees and ya take their word for it??
At a $100 bucks +/- $35 a year - there seems to be no doubt that 1 tow - or a couple jumps or tire service, etc and you're in the money. What's the big whoop over a 100 bucks. I've said it before - cheapest bang for your buck out there.
But go ahead - do without it until you get a contract you seek. It's your right to sit on the side of the road and pay a wrecker full price to tow ya to repair / safety!
__________________
Steve & Annie (RVM2)
2008 Fleetwood Bounder 38F ~ 325 ISB Turbo ~ Freightliner XC 2014 CR-V ~ Invisibrake / Sterling All Terrain
Sioux Falls, SD (FullTime Since Nov 5th 2014)
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01-13-2014, 02:08 PM
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#11
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Registered User
Excel Owners Club Retired Fire Service RVer's
Join Date: Nov 2010
Location: Farmington NM
Posts: 1,822
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I don't think the OP was looking to debate. He was posting his observation and I appreciate it. Lets not get like that other forum.
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01-13-2014, 02:15 PM
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#12
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Senior Member
Fleetwood Owners Club
Join Date: Feb 2008
Location: California
Posts: 611
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Like the OP, I don't like writing a check when I do not know what is, or is not covered until after the fact. I would want to see one no matter who I was paying for the service. I want to make sure the service meets my expectation and not be disappointed later.
__________________
2007 Fleetwood Excursion 40E
2007 Chev Classic CC LB D/A - Toad
2013 Jeep Sahara Unlimited - Backup Toad
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01-13-2014, 02:49 PM
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#13
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Senior Member
Fleetwood Owners Club iRV2 No Limits Club
Join Date: Sep 2012
Location: Rainbow Riding
Posts: 18,574
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Quote:
Originally Posted by chief02
I don't think the OP was looking to debate. He was posting his observation and I appreciate it. Lets not get like that other forum.
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As I said - there is no contract per se with GS - and I do not believe there is with Coach Net either. The services listed in what Cliff posted are pretty clear. Same with with GS roadside Service Plans.
The only thing being debated is whether a contract even exists - and I say no - not in the sense of a bunch of legal ease. Services Offered ---> Price Paid = Contract.
Asking for Coach Net users to post if they have an actual contract seemed a reasonable thing to ask. I'm betting they have a little packet of listed services - an ID Card - phone # and with Good Sam an iPhone App for that.
I take it you don't know if Coach Net has a contract either for Roadside. I meant no disrespect or harm intended - but both GS and Coach Net have great track records on Roadside Service.
__________________
Steve & Annie (RVM2)
2008 Fleetwood Bounder 38F ~ 325 ISB Turbo ~ Freightliner XC 2014 CR-V ~ Invisibrake / Sterling All Terrain
Sioux Falls, SD (FullTime Since Nov 5th 2014)
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01-13-2014, 03:41 PM
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#14
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Senior Member
iRV2 No Limits Club
Join Date: Jun 2006
Location: Naples, Fl.
Posts: 1,303
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Keep us posted.
__________________
Camping Rig: 2006 Outback 27 RSDS--
2005 Dodge 3500 - Dually- Cummins
Full time since June 2006
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