Community Forums

whozleft · 01-04-2016, 09:23 AM

I just wanted to publicly let folks know of my experience with Coach-Net this New Year's Eve.

We traveled on our first trip with our Bounder from here in central Ohio to the Dallas Texas are to see 3 of our grandkids for Christmas. (Yes, we did see the storm which only missed the area we were in by 5 or 10 miles.)

Just east of Dallas we heard a big band and I pulled over to discover the right rear outer had blown through the sidewall. I think we may have hit some shrapnel from the tornado damaged area somewhere along the way.
I had downloaded the Coach-Net app on my phone and immediately got in touch with them They were very nice and had a repair person to me within the hour. They also followed up with phone calls several times to make sure we were ok.

I have seen other folks say they had bad experiences with them but, for me and my family, we are very pleased with the service we received both from the Coach-Net folks and from B&L Tires from the area we were in.

I just think it's nice to share when we have good experience rather than only write negative reports.

Be safe!

Gary Hosfelt
Pataskala, Ohio

LVJ58 · 01-04-2016, 09:37 AM

It's always nice to hear positive reports about service providers. We feel the same way about Coach Net's service.

Thanks for sharing...

MRUSA14 · 01-04-2016, 09:58 AM

I have had similar experience with coach-Net. I would not travel without them.

**CLIFFTALL** · 01-04-2016, 09:59 AM

Thanks for the post. Good news is refreshing.

JohnHenry · 01-07-2016, 06:40 PM

That is far better service than I got with GS.

harleyjt · 01-07-2016, 07:09 PM

Based on a lot of the input I've read here over the past several months, I think I'm going to drop GS and sign on with CN next month with my current GS policy runs out. The only real benefit that I saw with GS when I signed up with them last year (besides a better price by signing up at one of the CW stores) is the fact that they cover the entire family and your other vehicles as well. I think CN does that but only under their best plan. Anyway, I think I'm sold on CoachNet now.
jt

MSHappyCampers · 01-08-2016, 08:11 AM

We're planning to switch to CoachNet when our GS ERS comes up for renewal!

oldmattb · 01-08-2016, 09:10 AM

We use Coach Net and have called them twice. Both times, they had the technical knowledge to determine we could move the RV. They directed us to excellent repair facilities that were close by. In the first case, the repair place was not listed in the usual places, and was the closest and best qualified.

I appreciate the approach - before talking about repairs, they have started with "Are you injured? Is the RV in a safe place?" etc.

Given the cost of a major repair, being directed to a good facility could save the cost of Coach Net ten times over in a single repair.

Matt B

Loraura · 01-08-2016, 12:19 PM

Quote:

Originally Posted by MRUSA14

I have had similar experience with coach-Net. I would not travel without them.

Me too.

dverstra · 01-12-2016, 01:39 PM

Quote:

Originally Posted by MRUSA14

I have had similar experience with coach-Net. I would not travel without them.

Same here. Twice I have called them and twice they performed well.

First time- Engine failure in Canada just south of Sioux Narrows, ONT. They ended up putting me on a lowboy and taking me to Winnepeg. 0$ cost to me.

2nd Time- Broke down 2 miles after leaving the house. A bracket on a ride height valve came loose. With the coach leaning to one side, I pulled into a store parking lot. Coachnet walked me through figuring out what was wrong. At that point, they suggested that they send a mobile repair person with a welder to fix it right there. 4 hours after the breakdown, I was back on the road.

They have my annual payment until I'm done RVing. They've earned it.