Go Back   iRV2 Forums > iRV2.com COMMUNITY FORUMS > Just Conversation
Click Here to Login
Join iRV2 Today

Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts.
Reply
  This discussion is proudly sponsored by:
Please support our sponsors and let them know you heard about their products on iRV2
 
Thread Tools Search this Thread Display Modes
 
Old 08-21-2007, 03:29 PM   #1
Senior Member
 
Jayco Owners Club
Join Date: Jul 2004
Posts: 1,904
Subject: Here's our corporate America hard at work

Be sure and cancel your credit cards before you die.

This is priceless, and so easy to see happening, customer service being
what it is today.

A lady died this past January, and Citibank billed her for February and
March for their annual service charges on her credit card, and then
added late fees and interest on the monthly charge. The balance had been
$0.00; now it's somewhere around $60.00.


A family member placed a call to Citibank:

Family Member: "I'm calling to tell you that she died in January."

Citibank: "The account was never closed and the late fees and charges
still apply."

Family Member: "Maybe you should turn it over to collections."

Citibank: "Since it is two months past due, it already has been."

Family Member: So, what will they do when they find out she is dead?"

Citibank: "Either report her account to the frauds division or report
her to the credit bureau--maybe both!"

Family Member: "Do you think God will be mad at her?"

Citibank: "Excuse me?"

Family Member: "Did you just get what I was telling you--the part
about her being dead?"

Citibank: "Sir, you'll have to speak to my supervisor."

Supervisor gets on the phone.

Family Member: "I'm calling to tell you that she died in January."

Citibank: "The account was never closed and the late fees and charges
still apply."

Family Member: "You mean you want to collect from her estate?"

Citibank: (Stammer) "Are you her lawyer?"

Family Member: "No, I'm her great nephew." (Lawyer info given)

Citibank: "Could you fax us a certificate of death?"

Family Member: "Sure." (the fax number is given)

After they get the fax ...

Citibank: "Our system just isn't set up for death. I don't know what
more I can do to help."

Family Member: "Well, if you figure it out, great! If not, you could
just keep billing her. I don't think she will care."

Citibank: "Well, the late fees and charges do still apply."

Family Member: "Would you like her new billing address?"

Citibank: "That might help."

Family Member: "Odessa Memorial Park, Highway 129, Plot Number 69."

Citibank: "Sir, that's a cemetery!"

Family Member: "What do you do with dead people on your planet?"
__________________

__________________
DonavonP
2016 Jayco White Hawk 27dsrl
2015 Chevrolet Silverado 2500 diesel 4x4
DonavonP is offline   Reply With Quote
Join the #1 RV Forum Today - It's Totally Free!

iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!

Old 08-21-2007, 03:29 PM   #2
Senior Member
 
Jayco Owners Club
Join Date: Jul 2004
Posts: 1,904
Subject: Here's our corporate America hard at work

Be sure and cancel your credit cards before you die.

This is priceless, and so easy to see happening, customer service being
what it is today.

A lady died this past January, and Citibank billed her for February and
March for their annual service charges on her credit card, and then
added late fees and interest on the monthly charge. The balance had been
$0.00; now it's somewhere around $60.00.


A family member placed a call to Citibank:

Family Member: "I'm calling to tell you that she died in January."

Citibank: "The account was never closed and the late fees and charges
still apply."

Family Member: "Maybe you should turn it over to collections."

Citibank: "Since it is two months past due, it already has been."

Family Member: So, what will they do when they find out she is dead?"

Citibank: "Either report her account to the frauds division or report
her to the credit bureau--maybe both!"

Family Member: "Do you think God will be mad at her?"

Citibank: "Excuse me?"

Family Member: "Did you just get what I was telling you--the part
about her being dead?"

Citibank: "Sir, you'll have to speak to my supervisor."

Supervisor gets on the phone.

Family Member: "I'm calling to tell you that she died in January."

Citibank: "The account was never closed and the late fees and charges
still apply."

Family Member: "You mean you want to collect from her estate?"

Citibank: (Stammer) "Are you her lawyer?"

Family Member: "No, I'm her great nephew." (Lawyer info given)

Citibank: "Could you fax us a certificate of death?"

Family Member: "Sure." (the fax number is given)

After they get the fax ...

Citibank: "Our system just isn't set up for death. I don't know what
more I can do to help."

Family Member: "Well, if you figure it out, great! If not, you could
just keep billing her. I don't think she will care."

Citibank: "Well, the late fees and charges do still apply."

Family Member: "Would you like her new billing address?"

Citibank: "That might help."

Family Member: "Odessa Memorial Park, Highway 129, Plot Number 69."

Citibank: "Sir, that's a cemetery!"

Family Member: "What do you do with dead people on your planet?"
__________________

__________________
DonavonP
2016 Jayco White Hawk 27dsrl
2015 Chevrolet Silverado 2500 diesel 4x4
DonavonP is offline   Reply With Quote
Old 08-21-2007, 06:17 PM   #3
Senior Member
 
Join Date: Apr 2000
Location: Lake Almanor, CA USA
Posts: 419
I think I'll just let them send my "past due" to collections... I'll enjoy watching the activity from above!!!
__________________
Paul <?)))>< Lake Almanor, CA

2002 Thor Tahoe 23FBGL TT, 28'
Paul Heuvelhorst is offline   Reply With Quote
Old 08-21-2007, 08:51 PM   #4
Senior Member
 
ruppr's Avatar
 
Winnebago Owners Club
Texas Boomers Club
Workhorse Chassis Owner
Join Date: Jun 2002
Location: Boerne, TX. USA
Posts: 701
After my mom passed in 2002, Citibank was sent a death certificate and notice that the account was closed.(no balance on account) (As I was the exec/estate, my attorney recommended the above been done anyway)

Even though it has been 5 years, she still receives a occasional statement stating: 1. If the account is not used, they will be forced to close it.
2.due to her good credit payment, she has had her credit line increased twice since she passed away!!!

Go figure----


Best,
__________________
Ruppr|Kris|2005 Itasca SunCruiser|Ultrapower
(toad) 2007 Ford Focus|Aventa LX|Brakebuddy
WIT|FMCA
ruppr is offline   Reply With Quote
Old 08-22-2007, 01:33 AM   #5
Senior Member
 
Join Date: Nov 2005
Posts: 3,196
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by ruppr:
After my mom passed in 2002, Citibank was sent a death certificate and notice that the account was closed.(no balance on account) (As I was the exec/estate, my attorney recommended the above been done anyway)

Even though it has been 5 years, she still receives a occasional statement stating: 1. If the account is not used, they will be forced to close it.
2.due to her good credit payment, she has had her credit line increased twice since she passed away!!!

Go figure----


Best, </div></BLOCKQUOTE>

At least their English is getting better. Since they had a CIO (Chief Integration Officer) come in to get them back on track and outsource much of their operation they have become quite laughable while before that they were a very polished and professional organization. I have turned over much Citibank correspondence to their fraud division because it seemed too far out, with the poor lauguage etc, only to have it confirmed that what I was receiving was real and not someone from a third world country trying to con me. Now I don't bother to turn them in any more, just have a good laugh at what idiots they have become.

Oh by the way I am now a preferred Citibank customer even though I do not have an account with then and have never received a bill/statement or paid them a cent.
__________________
Neil V
2001 Winnebago Adventurer WFG35U
NeilV is offline   Reply With Quote
Old 08-26-2007, 02:06 PM   #6
Senior Member
 
Jestme13's Avatar
 
Mid Atlantic Campers
Join Date: Feb 2006
Location: McVeytown, PA
Posts: 2,254
ruppr, spend her card, let them chase her for the payment. LMAO, good for the greedy suckers !
__________________

__________________
Steve, Pat, Hakbar, & Root Motor

2007 National RV Pacifica 36'
Jestme13 is offline   Reply With Quote
Reply



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Bank of America---What now?? MikeandClaudia iRV2.com General Discussion 32 03-03-2009 05:18 PM
WAKE UP AMERICA!!! apackof2 Just Conversation 6 06-28-2007 02:35 AM
ITS OUR AMERICA! apackof2 Just Conversation 19 05-04-2007 12:14 PM
Passport America rvskipper Camping Locations, Plans & Trip Reports 14 06-16-2006 05:44 PM

» Virginia Campgrounds

Reviews provided by


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 11:24 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.