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07-18-2012, 01:19 PM
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#15
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Community Moderator
Newmar Owners Club
Join Date: Feb 2011
Location: Point Pleasant Beach, NJ
Posts: 31,551
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I also like how the message always says. "your call is important to us". If it was so important wouldn't you think they'd have more reps answering the phones??
__________________
Tony & Ruth........... FMCA#F416727
2016 London Aire 4519, Freightliner chassis, Cummins ISX, 2018 Jeep Wrangler Unlimited, Blue Ox Avail with AF1. TST 507 TPMS
No amount of money can buy you an extra second of time.
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07-19-2012, 08:25 PM
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#16
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Senior Member
Ford Super Duty Owner
Join Date: Feb 2011
Posts: 138
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Another thing that really gets me to believe in everything I am told is when you say "please listen closely as our menu options have changed". they haven't changed menu options in the last 30 years.
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07-19-2012, 08:56 PM
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#17
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Senior Member
Texas Boomers Club Freightliner Owners Club
Join Date: Mar 2004
Location: DFW Area, TX
Posts: 2,040
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I guess a lot has to do with the organization that you are dealing with. I've ordered a lot of stuff from Amazon. Everything arrived when it was supposed to. This week, I've had a problem with a laptop power cord that I ordered.
I found their "help" button on the website. They asked me to put in my phone number and 15 seconds later my phone rang. I had an agent on line in less than 30 seconds. They asked me to wait one more day. Tonight, the same routine with the same parameters. I got an agent who helped me get the product and waved the expedited shipping fees. While it took longer than I wanted, the resolution pleased me and there was no waiting involved.
I wish that everyone I do business with would be that responsive.
__________________
2000 Georgie Boy Landau 36' DP
2018 Equinox toad
KF5-NJY
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07-19-2012, 09:34 PM
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#18
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Member
Join Date: Jul 2011
Posts: 67
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I got a Cabelas credit card several years ago and anytime I call the phone is answered quickly and politely by a live individual from Lincoln Nebraska who says thank you for calling Cabelas bank this is (insert name) how may I help you. This past Jan we opened a Royal Caribbean credit card through BOA to get points on cruises and contacting them to correct their mess is a nightmare. last time was 34 minutes on hold to speak with someone who put us on hold for another 17 minutes. The next time will be to cancel
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Macgyver
2008 QTH40 aka wheel estate
2008 sierra 4X4
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07-19-2012, 10:00 PM
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#19
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Senior Member
Join Date: Jan 2012
Location: SW Florida
Posts: 468
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Love Amazon. Fast service and great customer service. I've started using them over Ebay because a few more $$ and you are secure you will have a happy ending...
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Bill & Linda. If it doesn't move and should, WD-40 it. If it moves and shouldn't, duct tape it. F-350 dually, 40' Sunnybrook Titan toy hauler and custom Harley 
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07-21-2012, 01:10 PM
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#20
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Senior Member
Winnebago Owners Club Ford Super Duty Owner
Join Date: Sep 2010
Location: Chicagoland
Posts: 2,762
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Just ordered a Gen-Turi generator exhaust system for the 'bago from Amazon. Best price anywhere I could find, with Amazon Prime I get "free" two day shipping.
Amazon's goal is to get to same day shipping. They are building fulfillment centers across the US. I think the S&B retailers are in trouble.
__________________
Burns & Diane
2005 Winnebago Aspect 26A/2012 Subaru Impreza toad
Illinois! - Where the politicians make the license plates......
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07-21-2012, 01:35 PM
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#21
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Senior Member
Winnebago Owners Club iRV2 No Limits Club
Join Date: Apr 2010
Posts: 713
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Seem to me, some where along the way,(is that the name of a song?) business has forgotten who the customer is.
Don
You can't fix stupid but you can vote them out!
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07-22-2012, 10:00 AM
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#22
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Senior Member
National RV Owners Club Workhorse Chassis Owner
Join Date: May 2000
Location: California Central Coast
Posts: 2,034
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Quote:
Originally Posted by Grimesy
Seem to me, some where along the way,(is that the name of a song?) business has forgotten who the customer is.
Don
You can't fix stupid but you can vote them out!
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Not till we get rid of the stupid voters!!!
Glenn
__________________
2006 Sea Breeze LX 8341 on a Workhorse W22 Chassis with 22.5 Alcoa Alum wheels,
2011 Chevy Colorado 4X4 with Ready Brake
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07-22-2012, 10:17 AM
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#23
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Senior Member
Winnebago Owners Club Freightliner Owners Club
Join Date: Sep 2008
Location: Shadow Hills,CA 91040
Posts: 3,038
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How about press 1 for English @&£€#
__________________
NOTE; I am not responsible for typos, poor grammer or misspelled word !
04 Itasca, Meridian 34H, 330 Cat/2003 CR V Toad
1933 Ford 3 Window,as seen in Bye Bye Birdie
Pvt. E1 Retired, Shadow Hills,Ca.
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