Community Forums

Robert L · 04-06-2015, 03:33 PM

PDI? I hope I heard wrong.

Also, they want the full purchase price upfront on a factory order?
Again, I hope I heard wrong

CampDaven · 04-06-2015, 04:07 PM

Smells like bad fish to me.
Never heard of such a thing.
The dealer may be in fiscal trouble?
I googled "rvone complaints". Try it!
Many unhappy folks.

wnytaxman · 04-06-2015, 05:15 PM

To answer your quetions NO! I'm not sure where you may have heard that but our experience was nothing like that. When we ordered we gave them a $5,000 REFUNDABLE deposit. We had one that we thought we were going to take and then changed our minds and our deposit was refunded without any issues whatsoever.

Sounds like some other dealer may be starting a rumor like that just to strengthen their own position.

As to complaints, most of them have been service related and many dealerships have service related issues. RVOne is one of the biggest dealers in the US with five locations and I know of no one in business who can make everyone happy.

jondrew55 · 04-06-2015, 05:34 PM

I liked the dealer I worked with, but they did get a $5K deposit from me and sort of lead me to believe I might loose it if I did not take my coach at delivery (it was a unit that had been on the lot, not ordered). I knew that was a bunch of bologna and in fact we got into a dispute over the mattress in the RV and my wife and I actually walked away from the deal. We came back after we cooled down, but I never was in doubt I'd get my depot back or be forced to take an RV I did not approve of.

If you're financing, the deal isn't complete until you go through all the back stuff at the back end after the PDI (when they try to sell you the warranties and clear coat). If you're paying cash never hand the money over until after the PDI and you are completely satisfied. If I thought something was wrong with the unit or something shady was going on with the dealer I'd walk away from my deposit and fight to get it back before giving them even more money.

My guess is maybe you're getting buyer's cold feet. Don't worry, happened to me, probably happens to most when dealing with these large sums of money.

Robert L · 04-08-2015, 10:39 AM

I don't believe in refundable deposits. If I give them $5000, then they give it back to me, what is the reason for it? It's break even.

Ask the people who had deposits on new motorhome orders from Campers Barn in Kingston NY recently.

All lost their deposits of $1,000 to $10,000 when this company decided to sell their assets to Camping World and close their doors. That company was in business for many, many years.

If I order an new motorhome, all they get is $100, nothing more.

Quote:

Originally Posted by wnytaxman

To answer your quetions NO! I'm not sure where you may have heard that but our experience was nothing like that. When we ordered we gave them a $5,000 REFUNDABLE deposit. We had one that we thought we were going to take and then changed our minds and our deposit was refunded without any issues whatsoever.

Sounds like some other dealer may be starting a rumor like that just to strengthen their own position.

As to complaints, most of them have been service related and many dealerships have service related issues. RVOne is one of the biggest dealers in the US with five locations and I know of no one in business who can make everyone happy.

jondrew55 · 04-08-2015, 10:48 AM

Quote:

Originally Posted by Robert L

I don't believe in refundable deposits. If I give them $5000, then they give it back to me, what is the reason for it? It's break even.

Ask the people who had deposits on new motorhome orders from Campers Barn in Kingston NY recently.

All lost their deposits of $1,000 to $10,000 when this company decided to sell their assets to Camping World and close their doors. That company was in business for many, many years.

If I order an new motorhome, all they get is $100, nothing more.

I put $5k down to make the deal on my MH. I used my credit card and if something had gone south with the deal I would expect I could dispute the charge and get the money back. The only reason I put a deposit down was because (based on my car buying experiences) that's telling the sales manager your serious and it's time to start horse trading on the price. Turned out they would not drop the price a penny. They had it listed at a rock bottom price because it was a leftover, and in fact I would have been very surprised to get a new coach cheaper.

That said, because it was off the lot I should have taken my deposit back and just let them hold $100 or some nominal amount. The work they had to do to prep it was stuff that would have had to be done anyway, so if if backed out there wouldn't have been any loss to them.

Next time I'll know better