Community Forums

washbob · 09-03-2012, 01:07 PM

While at the FMCA convention in Indianapolis, I stopped by the Pilot/Flying J booth twice to specifically ask about paying at the pump at the truck islands and using my frequent fueler card. The first time, I was told that they are changing out the card readers on the truck islands and at some stations I may be able to pay at the island without going inside to pay. The second time, I stopped by the booth (different person), I was told that the only way I could pay at the truck pump islands was to use their RV plus card (debit card). I was afraid to stop by a third time, as it would have been a different version as well. That's what is frustrating about dealing with Pilot/Flying J is that you get a different answer everytime you talk with them. I will continue to use my loyalty card to start the pump at truck islands and make the trek inside to pay. I don't specifically go out of my way to use Pilot/Flying J, but if they are convenient & price competitive, I will. I have no desire for their debit card as I do not want any biller to have access to my checking account. Did it once many years ago and it was very difficult to dispute an errant charge.

Rainmagic · 09-04-2012, 10:11 AM

I know a lot of people have not had problems, but for me it was not worth the hassle. Most the time it would not recognize my card and I had to go inside. When there is a problem, such as not getting the discount, FJ makes you jump through so many hoops it is not worth the effort. I still shop at the FJ stores and I am thankful that most, not all, let me park there, but fuelling is just not worth it, and I move a lot and fuel almost every day and just like to get on with my travels.

GaryKD · 09-04-2012, 05:48 PM

Hi Rainmagic & washbob,
Do either of you want help in using one of the PFJ discount programs? That is the only purpose of this thread. One of the requirements for obtaining help is to have the details the transaction that you were disappointed with. With the details, contact the PFJ help desk. They are very responsive in helping a disappointed customer if the details are available.

GWinger · 09-08-2012, 09:32 PM

Rainmajic and washbob,

I agree,... read post #1 and "jump through the hoops".

GWinger

racer4 · 09-09-2012, 09:04 PM

A while back (post #719) I posted ""Pay At The Pump" is available at all pumps, including truck diesel pumps, at all Pilot Flying J locations." That is what Pilot RV customer service told me by email.

Shortly after, based on comments here, I started wondering if that is wrong and I spoke too soon.

GaryKD (post #739) suggested contacting PFJ to ... "discuss their specific situation with them". I had already tried email to Pilot RV Customer Service.

So I called about 20 Pilot stores and asked "When I pull up to a truck diesel pump, can I pay at the pump using a Visa credit card?" Most said no. Six said yes. Of those 6, I asked to speak to a manager to double check. Three said no, three said yes.

So ... after that telephone survey I was thinking the only way I am going to know, at this point, is to pull up to a truck pump and try it.

So I did. Here is (a poor quality) picture of a sticker on a truck diesel pump at a Pilot.

on edit, the picture appeared at the bottom of this post.

I first swiped my Visa credit card.
The pump then prompted for a loyalty card. I pressed SKIP. (I wanted to keep this test simple).
The remaining prompts were the usual: Tractor fuel etc.

It worked at this location.

I edited the picture to add the word "Come Inside" with an arrow pointed to where the sticker said the same, which is next to "Cash, Check, American Express, Mastercard, Discover, Express Code"

You can see at the top of the sticker it says "VISA Accepted at the Pump".
This sticker is on a truck diesel pump.

racer4 · 09-09-2012, 09:14 PM

Next time I will try:
1. swiping my VISA credit card
2. swiping my PFJ loyalty card (for the discount)

------------
Has anybody else seen a Pilot truck pump with a sticker like I posted above?

docj · 09-10-2012, 09:20 AM

I've done this quite a few times but the problem is that usually I get the credit card price minus the 3 cent RV discount. If I don't use the VISA start and just use my F J/Pilot card to start the pump I normally get the cash price minus the 3 cent discount.

I would like someone at F-J/Pilot to explain this. I asked about it last year and was told it was a software issue at some stations but it doesn't seem to have been resolved.

GWinger · 09-14-2012, 05:57 AM

Quote:

Originally Posted by docj

I've done this quite a few times but the problem is that usually I get the credit card price minus the 3 cent RV discount. If I don't use the VISA start and just use my F J/Pilot card to start the pump I normally get the cash price minus the 3 cent discount.

I would like someone at F-J/Pilot to explain this. I asked about it last year and was told it was a software issue at some stations but it doesn't seem to have been resolved.

Yes, still lots of issues at several stations. Stopped by one on I-80 in Neb yesterday. The sign said it was a Pilot. They nor the pump would recognize my card. I was told,... "Weeell, we're not REALLY a Pilot, ... yet". No discount yet either.

See Post #1.
GWinger

Rick Long · 09-14-2012, 06:50 AM

I stopped by the nicest Pilot/Flying J station I've ever seen a couple weeks ago. It was near Lodi, CA, and was huge... Car lanes, Truck lanes and RV lanes. Denney's restaurant with large convenience store.

I had not used my new Pilot/Flying J credit card yet so I thought, "hey, I'll filler up". It worked great... got my discount, 4 cents a gallon and the total was $196.00.. COOL.. won't have to get gas for quit awhile, I'm only going about 50 more miles.

Some where along the line I must have missed this part... Their credit card is not like any of my other credit cards... Theirs has to be paid in FULL at the end of the month

So glad I didn't start the trip using it or I'd really starve next month.

corjaguar · 09-14-2012, 06:02 PM

Quote:

Originally Posted by LynsayPFJ

If you use the auto or RV lanes, you will experience a shut off at $75 from all credit cards except VISA. We have been constantly working with the CC companies to raise these limits, but it is their decision for the cap so we're trying to do the best we can for now & continue to ask for increasing the limit. However, if you use the truck diesel lanes and start the pump with your registered RV card, you will not be shut off until $750.

Hi
I just got off the phone with Bank of America..Visa customer service and asked the if they put a limit on the credit card when I fuel up, they told me it is the gas station that does that, the credit card company does not put a limit on the purchase.
Because I read somewhere on the thread that you said that it was the credit card company puts that limitation on the card.
This would be getting fuel from the RV island

thank you for a reply

RickO · 09-14-2012, 06:46 PM

Quote:

Originally Posted by corjaguar

Hi
I just got off the phone with Bank of America..Visa customer service and asked the if they put a limit on the credit card when I fuel up, they told me it is the gas station that does that, the credit card company does not put a limit on the purchase.
Because I read somewhere on the thread that you said that it was the credit card company puts that limitation on the card.
This would be getting fuel from the RV island

thank you for a reply

Interesting timing. I too was under the impression that the CC companies placed the limits we find at the pumps because of what I've read here on the forum.

Just today, I filled up in Maine at an Irving truck stop. I was first surprised that it accepted my Visa card directly at the pump and even more surprised when it allowed me to pump >$300 of diesel without ever going inside.

On edit: this same Visa card had been limited to various amount over the past three month at many different stations. I'm from Arizona and in the middle of an 8000 mile loop through the US and Canada.

Rick

dons2346 · 09-14-2012, 09:20 PM

Ran into the same shutoff limit and went inside to inquire. The clerk said it was my credit card company that placed the limit. I placed a call to my credit card company and inquired, they said no. I then asked for the manager, got him on the line wit the CC company who told him there was no limit. He was really surprised and told me that it was the main office that gave him the cutoff limit info. My letter to the head office went unanswered.

Jeff and Cheryl · 09-14-2012, 09:35 PM

IIRC somewhere in the 750 posts on this thread, I read something to the effect that the credit card companies, while they do not put limits on the card, do limit how much they will be liable for if the card is used and the cardholder disputes the charge. Before the merger, with the RV Card, I never had an issue with limits at FJ's but it was an issue with Pilot stations. Now, I use the truck lanes and pay inside after. Always have gotten the cash price minus 3 cents. The exception is at stations that are franchise, then all bets are off. There is a guide that tells one from the other. It is cited in one of the early posts on this thread.

chuckinthebus · 09-14-2012, 09:46 PM

I have my Flying J/Pilot RV card tied with my Professional Driver card and have the pump start active on both. My 'Pro' card (for work) gives me the points to be used in the store and my RV card gives me the 'same as cash' + RV discount at the pump in the truck side. Some of the RV pumps won't activate on the pump start which makes no sense to me and FJ/Pilot has no answer as to why.