Hi I'm Lynsay from Pilot Flying J

[GaryKD]

Hi Everyone,
At a high level my recommendations for those wanting PFJ RV Frequent Fueler Benefits to:
* Read this entire post. Focus on the type of fueling you will do (truck pump diesel or RV pumps gas or diesel). The process to obtain program benefits is different depending on the pumps used. CC pump cut off limits are different depending on the pump and CC used.
* Obtain and register a RV Frequent Fueler Card
* Download to your P/C the PFJ RV Travel Guide. I went one step further and printed the guide and put it in a 3 ring binder, with other merchant information I use when traveling.

This thread is about the PFJ Frequent Fueler Program. All other questions/comments please contact PFJ directly. Go to http://www.pilottravelcenters.com/Ab...ontact_Us.aspx and determine the contact method that is best for you.

For specific Frequent Fueler Program incidents:
1. where you do not feel the cash price and discount were received
2. PFJ Frequent Fueler Card could not be registered, etc.
Please send as much of the following information as possible to RV@pilotflyingj.com
a. RV Real Value or Frequent Fueler number.
b. The transaction number from your receipt.
c. A short narrative explaining your concern.
d. The names of PFJ people you talked to.
e. Date and place the transaction occurred.

Please be sure you understand and follow the fueling process, to the letter. If the process is not followed, discounts and cash price may be lost for that transaction.

The following links should be read before contacting PFJ about PFJ's Frequent Fueler Program. They should answer most questions.

Link to the RV section of the PFJ website at http://pilotflyingj.com/rv-home
This link provides the fueling instructions for the three different pumps available to fuel from. These are:
Auto
RV
Truck

The link also mentions the benefits of the RV Frequent Fueler Program.

To register your RV Frequent Fueler Card (or the RV Real Value Card) go to the PFJ loyalty site to register a card or check your online account http://www.frequentfueleradvantage.com/.

If you registered your Frequent Fueler Card in an in store kiosk and now want to check your account via the Internet (on line), follow these instructions:
a) Go to Frequent Fueler Advantage
b) Click register
c) Enter the email address you registered at the kiosk
d) A confirmation email will be sent to you. Follow the link back to the website.
e) When you do that, it should automatically pull up the info you put in the kiosk.
f) Then just follow the next steps to complete your online account.

1. One must register your PFJ card (your old J card or one of the new orange RV cards provided by all PFJ stores) to activate the Pump Start Feature at the truck diesel islands.

Once the pump start feature is activated treat your PFJ card with the same security as a CC. If you lose the card, report it to PFJ immediately. The card is now linked to you. If the card is used in a fuel theft (drive away) PFJ will look to you for payment.

2. At the truck pumps, the first screen may ask for an ICC #. Just insert your registered RV Frequent Fueler Card and follow the instructions on the screen.

3. Due to regulations in WI, PFJ is unable to give any fuel discounts at locations in this state. Specific tax regulations in IN and OR are currently preventing us from processing discounts at the truck diesel lanes. At stations where the truck lane discount is not allowed, the pump start feature will not work. We are working on a solution. Until we reach this solution, you will need to use the RV lanes to obtain your discount in these 2 states.

4. There is no ability to process credit cards at the truck pumps. PFJ is looking at allowing this in the future.

5. There is one and only one way to determine if one receives the discount and cash price at the diesel truck pumps.
5a. Discounts apply only when the Pump Start feature is used.
5b. Notice the price, on the pump, before beginning the fueling process. This is the credit price.
5c. Insert your registered for pump start PFJ RV Frequent Fueler Card and follow the instructions on the screen.
5d. As you are fueling, notice the price at the pump. It should be the cash price. Truck pump receipts now show the cash price and the 3 cents a gallon discount as separate line items. The 3 cents a gallon discount will be subtracted when you pay and be shown on your receipt.
5e. Forget about the price on station signage and discussing this with PFJ store employees. The price at the pump is what one will pay.

6. When paying for fuel pumped at the truck diesel pump after using the Pump Start Feature with a registered PFJ RV Frequent Fueler Card, present your payment method to the cashier. Tell the cashier you are paying for fuel already pumped and the pump number. The net cash price (discount and cash price) will be seperate line items on the receipt.

7. At which locations can one receive the cash price and discount? Go to the PFJ website at: http://pilotflyingj.com/locations and if the title of the location says anything except “Pilot Travel Center” or “Flying J” it is not owned/operated by Pilot Flying J and at these locations, the cash price and discount is only available at the truck diesel lanes when the Pump Start Feature is used with the Frequent Fueler Card. This is also indicated in the new RV travel guide: http://pilotflyingj.com/assets/templates/pilot/images/RVTG_v10_eproof.pdf

8. The Pump Start feature is available immediately once your card is registered. There is no 500 gallon minimum before the feature activates.

9. Pump $ cutoffs for PFJ members using their PFJ Frequent Fueler Card:
9a. VISA Auto/Car Lanes = $150.
9b. VISA RV Lanes = $495.
9c. MC, Discover, AMEX Auto/Car & RV Lanes = $75.
9d. Payment method does not matter at the truck pumps. Truck Pumps = $750.
9e. Pump cut off limit for Debit Cards (PIN needed) is $75 at all Auto and RV pumps (diesel and gas).
9f. Additional information about $ pump cutoffs. PFJ established the above mentioned limits for RV Frequent Fueler customers. However, there are other companies that also have a say in when the pump cuts off for you as an individual customer. These other companies may have a different $ amount than mentioned above. Be assured the above mentioned $s pump cut offs are programmed into the PFJ systems. If you are allowed more or less than the above mentioned limits that decision was not made by PFJ.

10. Payment method is not a factor for starting the truck pump.

11. Payment method in cash or check at the RV/Auto pumps will require one to go into the store to get the pump started.

12. There are no limits on the amount of discounts one can earn.

[LynsayPFJ]

Hello everyone - My name is Lynsay and I'm with Pilot Flying J. I am new to this forum and I am here to help answer any questions you all have regarding our RV Frequent Fueler Advantage program. I know many in the RV community were loyal patrons to Flying J before the merger with Pilot Travel Centers. We didn't realize at the time, but we made it difficult on RVers to use our facilities, and for that we are sincerely sorry. We have made lots of changes to the program after hearing from many of our customers and members of the RV community. As I said before, I'm here to help, so please reach out to me or let me know if you see forum threads that I should become part of to help decrease the hassle at the pump. Thank you all for letting me be part of your community.

[Wizard]

First let me say welcome to the forum and thanks for the service.

I am one of those loyal users from the FJ side and have never had a complaint and I don't have any questions at this time. Will be using FJ this Sunday and if there is any problems I will let you know.

[Gary RVRoamer]

Hi Lynsay and thanks for offering to answer questions. There has been a lot of confusion as a result of the previous difficulties and then the series of changes as problems were fixed. Plus, the information on FrequentFuelerAdvantage.com seems to be out of date, e.g. it still has the 500 gallon requirement for Pump Start in the FAQ answers. And right now, the difference in procedure between the RV/Car islands and the truck islands is a further source of confusion or conflicting info circulating around.

For starters, you might want to review for us the procedure that FJ/Pilot recommends for obtaining discounts on both truck and RV islands, or provide links to existing info that already explains that.

Some questions I have seen repeatedly are:
1) Will my old FJ RV card still work?
2) How do I get a Frequent Fueler Advantage card?
3) What is "pump start" and do I need it?
4) Do I get a discount at Pilot stations now?

Please remember that some of us use the RV islands, while others with big rigs prefer to use the truck islands. Procedures and discounts differ, so try to address both and be clear about differences.

[94-Newmar]

Quote:

Originally Posted by LynsayPFJ Hello everyone - My name is Lynsay and I'm with Pilot Flying J. I am new to this forum and I am here to help answer any questions you all have [snip]....so please reach out to me or let me know if you see forum threads that I should become part of to help decrease the hassle at the pump.

There are several threads, if you search, that are based around the cost of fuel (diesel or gasoline) when it comes to using a Credit Card or debit card - and the increased cents/gallon or so for the privilege... on top of much higher fuel costs than others even using your "cash price". I, like many others, do not carry much cash with me when I'm traveling around and prefer the convenience of a check/debit card.

I love the Pilot/FlyingJ facilities but not enough to justify the additional fuel costs. Unfortunately your fuel prices are always 5-10 cents/gallon higher (cash price) and in some cases more than $0.20/gallon higher with your non-cash pricing than close neighboring conventional stations. To me $5.00-$10.00 more for every 100 gallons is worth driving an additional mile or so finding somewhere else to fuel up at. Over the course of a season that could be as much as $1000.00 in savings for me.

For example, the FlyingJ/Pilot at I-71 and State Route 36/37 here in Delaware Ohio has Diesel (as of this posting) for $4.17/gal cash, $4.23/gal credit. The Speedway that is located 1/4 mile down St. Rte 36/37 has ample room to turn a 53' tractor/trailer and is currently $4.09/gallon cash or credit. This just isn't in Ohio, I see this most everywhere I've been.

I use my SpeedyRewards card from Speedway. I alway have like 100,000 points racked up just from buying fuel. I am buying almost all my fuel using my $0.50/gallon off coupons for up to 25 gallons. Depending upon current pricing that can be as much as $10.00 to $15.00 worth of free fuel each time I fill up. Add that savings over your already inflated fuel pricing of $.05-$0.15 cents per gallon and it quickly becomes a no-brainer.

I understand some costs can be prevented by using your fueling card/club or whatever. However it still makes my cost per gallon much higher when Pilot/FlyingJ fuel prices are so high to start with.

[sparkydog]

Welcome to the forum Lyndsay, I'm sure your insight and knowledge will be very useful to a lot of members. Thanks for putting yourself out there!

[wyoung]

Hi Linsay, welcome to the forum. I have a comment based on my last experience at a Pilot station in Ocala, Fl. My wife went to the station with our credit card and told the lady we wanted to fill up. The pump would only allow me to put in $100.00 worth of diesel. When I tried using thr phone for help none picked up to answer. My wife told the lady we needed more fuel and was told that's all we could get. If this the policy why state this at the pumps or put a sign out front that motor homes are not welcomed. By the way the station lost aan additional $200.00 in sales.

[okie-dokie]

I too am PO at flying J. There will have to be a lot of changes, before I will pull into a flying J/Pilot truck stop. For starters, how about trying to keep the islands a little cleaner. Some of us do drive motorhomes with carpet. And I do have to pull into the truck island to fuel-up. And likewise I do not carry a lot of cash with me when I'm traveling.

[LynsayPFJ]

Quote:

Originally Posted by Gary RVRoamer Hi Lynsay and thanks for offering to answer questions. There has been a lot of confusion as a result of the previous difficulties and then the series of changes as problems were fixed. Plus, the information on FrequentFuelerAdvantage.com seems to be out of date, e.g. it still has the 500 gallon requirement for Pump Start in the FAQ answers. And right now, the difference in procedure between the RV/Car islands and the truck islands is a further source of confusion or conflicting info circulating around. For starters, you might want to review for us the procedure that FJ/Pilot recommends for obtaining discounts on both truck and RV islands, or provide links to existing info that already explains that. Some questions I have seen repeatedly are: 1) Will my old FJ RV card still work? 2) How do I get a Frequent Fueler Advantage card? 3) What is "pump start" and do I need it? 4) Do I get a discount at Pilot stations now? Please remember that some of us use the RV islands, while others with big rigs prefer to use the truck islands. Procedures and discounts differ, so try to address both and be clear about differences.

Hi Gary - I'm very happy to help answer these questions. So sorry for the confusion. To answer your questions...

1) You old FJ card will likely work. However, the first step is to ensure that it is registered - even if it was registered with Flying J previously, you do need to ensure it has been registered since Dec 15, 2010.

2) You do not need to get a new card unless your old card is no longer swiping after you have registered it.

3) Pump start is automatically turned on when you register your card. This is necessary to start the pumps at the truck lanes.

4) To get your discounts, follow the procedures below:

RV or Regular Auto Lanes:

Insert your credit/debit card first at the pump
(If prompted, enter your credit card billing zip code)
When prompted, insert your Frequent Fueler Advantage Card
Select grade of fuel (gas/diesel)
Pump Fuel
When finished fueling, hang up nozzle. Receipt will print at pump and discount details will be on receipt


Truck Diesel Lanes:

Insert only the loyalty card at the pump to enable “Pump Start”
Do not insert any other card such as a credit or debit card at the pump or the transaction will fail
Pump fuel
When finished fueling, hang up nozzle
Pull forward to clear lane so that others may fuel
Go inside and see cashier for payment
Even if paying with credit/debit card still receive cash price and $.03 discount
Discount details will not be printed on receipt but discount will be applied to total

Please let me know if you have anymore questions!

[LynsayPFJ]

Quote:

Originally Posted by wyoung Hi Linsay, welcome to the forum. I have a comment based on my last experience at a Pilot station in Ocala, Fl. My wife went to the station with our credit card and told the lady we wanted to fill up. The pump would only allow me to put in $100.00 worth of diesel. When I tried using thr phone for help none picked up to answer. My wife told the lady we needed more fuel and was told that's all we could get. If this the policy why state this at the pumps or put a sign out front that motor homes are not welcomed. By the way the station lost aan additional $200.00 in sales.

Thank you for the welcome! I do have a few questions for you to help answer yours:
1) Do you have an RV Frequent Fueler Advantage card or an older Flying J RV card?
2) Which fueling lane did you pull up to? Auto, RV, or Truck?

[LynsayPFJ]

Just to clarify on the pricing - if you carry a registered RV loyalty card with Pilot Flying J, you will receive the Cash price no matter what you pay with plus the $.03 off diesel and $.02 off gas.

Follow the procedures in my previous post to get your discount.

[Algoma]

Lynsay,
I have just registered my old FMCA card with the frequent fueler advantage program. My account says that Pump Start is "activated" and that my "gallons from goal" is 0. Does that mean I can use my card at the pump immediately or do I still need to purchase 500 gallons first?

[LynsayPFJ]

Quote:

Originally Posted by Algoma Linsay, I have just registered my old FMCA card with the frequent fueler advantage program. My account says that Pump Start is "activated" and that my "gallons from goal" is 0. Does that mean I can use my card at the pump immediately or do I still need to purchase 500 gallons first?

You can use immediately. There is not longer a 500 gallon purchase requirement.

[sclevall]

I loved FJ but the change over has need very hard for me! I do not know from one stop to the other what will I get, some good most bad! I was told just go away RV's are a pain in truck lanes! I have a total of 65 ft and no RV ane will take my rig! Yes I paid now in greenback because this is the olny way I can always get the cash price! If you would like the names of the stops I have the most problem please email and I will do a data dump, JohnC