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Old 08-14-2014, 08:32 PM   #1
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HWH service - great experience

I want to let everyone know that HWH serviced my 2004 Intrigue today. I called about 2 weeks ago for an appointment. Since I had no time constraints the lead time was just fine. I arrived at 7:00 AM and they moved the RV into bay #4 for service. Now I should point out that this RV has never had decent service or upkeep and this was my way of trying to get in front of any problems. The service tech came out and we discussed my needs. He set about checking each of the systems and spent nearly 2 hours going through everything. When he finished he brought me a small list of maintenance items I could do myself. I then headed for the office to pay the bill only to find out that since they did not do anything the inspection was free! This IS real customer service and something I can honestly tell people about.
Glen Burgess
2004 Intrigue tag
CC # 11772
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Old 08-18-2014, 10:33 AM   #2
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I also had a very pleasant experience with HWH. They phone troubleshot one of my jacks with me and they had a replacement sent ASAP, outstanding customer support.
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