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Old 06-15-2005, 10:30 AM   #1
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Had a problem with the Universal Coupler Lock on our keyed alike lock set.
It was just over the one year Canadian Tire in store warranty (from where it was purchsed) and their store manager in Fort Erie was NOT of much help at all, even though the product came with a Limited Lifetime Warranty.
I called C.T.C. (Canadian Tire Corp) head office and they very quickly offered me Master Lock's 1-800 phone number in Canada. They told me they would stand behind the product's warranty if I had any problems with Master Lock.

To make a long story short, I called Master Lock Canada and they replaced the entire kit (set of three locks) and mailed it to my front door from their USA office (without the broker fees or customs charges or mail surcharges usually found on cross border dealings).

It is rare these days when I get treated like a customer should be, so I thought I would post my story.

Mike.

PS: Now if only Fort Erie City Hall and the Region of Niagara would stop using my sub basement AGAIN as a holding tank for their lack of sewer pumping station upgrades in the face of all the new construction, I would be a much happier camper actually camping rather than being at home to let in the contractors AGAIN!
So far, State Farm is also on my side again.
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Old 06-15-2005, 10:30 AM   #2
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Had a problem with the Universal Coupler Lock on our keyed alike lock set.
It was just over the one year Canadian Tire in store warranty (from where it was purchsed) and their store manager in Fort Erie was NOT of much help at all, even though the product came with a Limited Lifetime Warranty.
I called C.T.C. (Canadian Tire Corp) head office and they very quickly offered me Master Lock's 1-800 phone number in Canada. They told me they would stand behind the product's warranty if I had any problems with Master Lock.

To make a long story short, I called Master Lock Canada and they replaced the entire kit (set of three locks) and mailed it to my front door from their USA office (without the broker fees or customs charges or mail surcharges usually found on cross border dealings).

It is rare these days when I get treated like a customer should be, so I thought I would post my story.

Mike.

PS: Now if only Fort Erie City Hall and the Region of Niagara would stop using my sub basement AGAIN as a holding tank for their lack of sewer pumping station upgrades in the face of all the new construction, I would be a much happier camper actually camping rather than being at home to let in the contractors AGAIN!
So far, State Farm is also on my side again.
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Old 06-20-2005, 01:40 AM   #3
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Good story Mike. Nice to know some companies still see us as valued customers.
Re: P.S. Yuk!!!
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Old 06-23-2005, 05:20 AM   #4
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So far, State Farm and Service Master have been great to deal with on the YUK issue but the contents repalacement issue is next.

It could have been worse, as there are some houses in a subdivision about 1 mile up the road from here that have had 4 floods in 4 years, so we are averaging 50% - not that that is an acceptable number to begin with.

Had a great Father's Day, so that helped to put things in perspective.

Mike.
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Old 06-27-2005, 09:35 AM   #5
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<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Had a problem with the Universal Coupler Lock on our keyed alike lock set. </div></BLOCKQUOTE>
Mike,
what problem did you have?
I picked up my new trailer a month or so ago, and the first time i opened up the regular 'key' lock on the front door (not the deadbolt one, which is keyed the same) the whole barrell tumbler comes out with the key!
I shoved it back into the lock and wiggle the key and now just the key came out. But since then i haven't been able to replicate the problem, although I haven't used the trailer a whole lot. I can just imagine camping somewhere in the boonies and the barrell lock comes out and drops somewhere we can't find it and we're locked out. But then again, I haven't been able to get it to happen again. And the key does lock and unlock the door.

I suppose I'll warranty the problem, unless there is a sure fire way to make sure the barrell is permanently in the lock.
Mike
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Old 07-01-2005, 04:57 PM   #6
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Congrats on the new rig FatDog!

My lock problem was with a Master Lock Set of three keyed alike locks. These are to protect the trailer from easy theft and were not part of the trailer itself. One goes into the nose of the trailer, one into the trailer's lock coupler and one to lock the hitch draw bar into your tow vehicle's platform hitch.

My problem was with the lock that secured the trailer's nose and Master Lock (Canada and Usa) stood behind their guarantee, sending a new 3 piece lock kit one right to my door.

As for your trailer door lock cylinder backing out of the door, I would mention it to the dealer for repair when you need to winterize for this year OR EARLIER should it present any more problems. Being locked out of your trailer through NO fault of your own, would not be funny!

Mike.
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