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Old 07-19-2012, 03:22 PM   #15
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Personally we hate the self service check outs! (that means jobs lost) We have in the past liked Penney's sad to see that they haven't kept up with their customers!

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Old 07-19-2012, 03:26 PM   #16
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It's a tough market. Fierce competition with the walmarts, meijers, Marshall's, kohls, etc.
Not a market I want to sell in.

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Old 07-19-2012, 04:07 PM   #17
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I wouldn't mind self serve checkouts if they offered an additional 10% off for using them. But NOOOO, they have to get all greedy and try to educate the public on how this is the wave of the future.
If I have to bag my own groceries etc I'm sure as heck not using the self serve lanes with no additional discount.
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Old 07-19-2012, 04:20 PM   #18
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Another word
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Old 07-19-2012, 04:25 PM   #19
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Originally Posted by GWinger View Post
Makes no diff to me as I haven't shopped at JC Penny (or "jcp" as they like to call themselves now) since they dropped their tool line.
Slightly off topic but Penncraft tools?

Penncraft. It was one of the first tool sets I owned. My mother bought them for me when I was 12 years old so I could fix the family car. (my dad was off on another of his TDY deployments). I still have and use these tools today even though I also have several Snap-On rollaways. Penncraft 1/4, 3/8, and 1/2 socket sets and some combination wrenches. The 1/2 ratchet broke but the remainder are part of my most favorite tools. Had them for over 40 years - try that with Kobalt or Harbor Freight.
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Old 07-19-2012, 08:32 PM   #20
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I think that it's US the consumers that have driven many of the retailers to take some of the measures they have taken. And not to be hypocritical, I include myself in "US". We, for the most part, demand the lowest price for the best quality. If we don't get the best price, we shop someplace else. No one can deny that we've got plenty of options for shopping. So then the retailer that's behind sales projections has to figure a way to become more lean. There's plenty of things they can do, self check out is just one. I don't know what a self check set up costs, vs a register operated by a person, but a register that requires 12 man hours a day to operate, will cost that company over $500 a week to operate, just in wages.

I don't like the darn things either, but I understand why they exist.

I'm only scratching the surface of a very interesting subject. GLOBAL ECONOMICS. I'll be interested in seeing more posts. How many posts before "China" gets brought into a post.
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Old 07-19-2012, 08:50 PM   #21
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Originally Posted by LadyFitz... View Post
I quit shopping at JC Penney a couple of years ago when they stopped carrying certain clothing in my size in the stores. I tried to order online and the morons bungled my shipping address, twice (I caught it the first time and they promised to fix it only to bungle it again), and, despite promises to fix the problem, they sent the order to a wrong address. I got a refund from them, eventually, and ordered elsewhere.

It's a pity since JC Penney used to be a nice store but they have really gone downhill, along with Sears and Monkey Ward (and we saw what happened to Wards).

Ditto. It doesn't matter how flashing the duds are. If they don't have it in my size, it doesn't really matter. Penney's, in a different era, seemed to have things I wanted to by. JCP has things that fit other people. More power to them.
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Old 07-20-2012, 12:06 PM   #22
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Originally Posted by wa8yxm View Post
Just one word.... SEARS

Ok another word KHOLS
one more (or two): COSTCO/SAMS
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Old 07-20-2012, 12:28 PM   #23
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Gee, all these one more words. SAMs, Costco, Walmart, and whoever else. Until recently J C Penny gave you quality and service similar to Macy's and other such stores. the number of people who can actually afford to shop at these stores is shrinking. Something has to give, and we all know employees are the biggest expense any retailer has to deal with.

All the upscale people are now flocking to Costco because they have a marketing concept that sucks you in and gets you to buy things you had no intention of buying.
We can go to Costco, push around a cart, buy things for virtually the same price as jC penny's. We get no real customer service, and after we are done, we can wait in lines or go two the self-checkout line.

J C PENNY'S is trying to keep a department store experience, but their customer base is shrinking due to deteriorating market conditions. I would hate to be the new CEO Trying to turn that business model around.
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Old 07-20-2012, 12:44 PM   #24
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I agree, jock Penne' has been ruined.
Earlier this year, Do to a family funeral I needed a suit that actually fit me. Figured I could grab something quick at jcp as they always had a great selection. Wrong. Their men's department inventory would have made the local flea market embarrassed.

Hundreds of 'suit' pants without matching suit coats and the reverse. etc
Total disorganized mess.
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Old 07-20-2012, 02:35 PM   #25
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Old 07-20-2012, 07:16 PM   #26
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It was Kohls. What's with there 30% coupons my wife and here employees share. I don't get it, but she goes nuts. When she buys crap she don't need her excuse is "I got it on sale". She's nuts.
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Old 07-21-2012, 09:48 AM   #27
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I love Kohls and they have similar styled clothing to JCP. Last time I was at JCP, I could barely understand the cashier. I'm not prejudiced but I do expect people dealing with the public to speak English well enough to understand them. They gave me a survey on my receipt to fill out and I shared my comments with them for what it's worth. I ended up returning the item I bought and the same cashier waited on me. Guess I'll stick to Kohls from now on.
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Old 07-21-2012, 10:02 AM   #28
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