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Old 07-19-2012, 11:46 AM   #1
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My wife is a disappointed customer..

Makes no diff to me as I haven't shopped at JC Penny (or "jcp" as they like to call themselves now) since they dropped their tool line. But the wife, on the other hand, loves the place,... or 'used to'.

First they dropped having 'sales, then they changed to a cheaper line of clothes, now they are taking out the employee assisted checkout counters and putting in 'self-checkouts. Like the kind they have in supermarkets. All this has my wife "Hoppin' MAD".
Do stores ever ask customers what the like in a store? Or is their objective to do all they can to drive customers away.
Sears went on the rock a short time ago and nor JC Penny,... OOPS, I mean "jcp".

Now what am I suppose to do? My wife walks around so MAD she can't see straight. Even at breakfast, she can't concentrate, she's burnin' my eggs and toast!

GWinger
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Old 07-19-2012, 11:59 AM   #2
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JCP forgot that that having sales is part of the game. Shoppers like thinking they are getting a bargain even if they are really paying regular price.
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Old 07-19-2012, 12:06 PM   #3
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Another new exec making a dumb decision!!
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Old 07-19-2012, 12:12 PM   #4
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I don't use the self-checkout at grocery stores and I certainly won't shop at JCP if they go to self-checkout only!
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Old 07-19-2012, 12:14 PM   #5
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Last time I was in a jcp. The year was 1998.
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Old 07-19-2012, 12:18 PM   #6
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We like JCP and still shop there. The new CEO made some bold moves and they failed. At least they were willing to admit that and they've changed back to a lot of the things they were doing in the past (sales) at the store near us (California).
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Old 07-19-2012, 12:37 PM   #7
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Originally Posted by Diplomat Don View Post
We like JCP and still shop there. The new CEO made some bold moves and they failed. At least they were willing to admit that and they've changed back to a lot of the things they were doing in the past (sales) at the store near us (California).
Haven't seen any 'change-backs' around here. (Michigan)

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Old 07-19-2012, 01:12 PM   #8
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JC Penney's has no special attraction to my DW and I...too much compentation. I may go in but it has nothing to do with some sales flyer I got in the mail. I went in more when they were anchors stores in malls but in my area they pulled out and are stand alone stores or in a strip mall. In fact they pulled out of a mall and moved to a strip mall less than 1/2 mile down the road. I go to the mall frequently but it has been more then a year since I entered a JC Penney's, or should I say jcp?
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Old 07-19-2012, 01:21 PM   #9
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Just one word.... SEARS

Ok another word KHOLS
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Old 07-19-2012, 01:36 PM   #10
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For the most part, on my clothing, I gave up on the big name stores about the time Montgomery-Ward went belly up. Get most of my casual and dress clothing at Sheplers, they offer a real nice active and retired military discount, or from online stores.
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Old 07-19-2012, 02:45 PM   #11
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I quit shopping at JC Penney a couple of years ago when they stopped carrying certain clothing in my size in the stores. I tried to order online and the morons bungled my shipping address, twice (I caught it the first time and they promised to fix it only to bungle it again), and, despite promises to fix the problem, they sent the order to a wrong address. I got a refund from them, eventually, and ordered elsewhere.

It's a pity since JC Penney used to be a nice store but they have really gone downhill, along with Sears and Monkey Ward (and we saw what happened to Wards).
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Old 07-19-2012, 02:49 PM   #12
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I still have a set of JCP tires on the front of one of my 57' Chevys from 1969. You think Michelin's dry rot. Still takes air .
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Old 07-19-2012, 04:01 PM   #13
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I have been a loyal JCPenney shopper for over 40 years (before that if you count my mom buying my clothes there as a kid). They had good quality at a good price. I, too, have been disappointed in the new "JCP" strategy. The quality of their clothing has dropped & trying to find a sales associate on the floor is next to impossible now. At my Polaris store, they closed the catalog department & now I have to go to a regular "Customer Service" station to pick up my order. It takes longer for me to get my order than before they eliminated the catalog department. They still do have good quality on home goods (bedding, draperies, bath...etc) - I just got some 400tc Wamsutta sheets that I'm very happy with - but I no longer like to go to the store. I take advantage of free ship-to-home when it's offered.

It is too bad the JCP management has made some un-customer-friendly decisions. Let's hope they listen to their customer's frustrations & return to what JCPenney was founded on before they do go the way of Montomery Ward.

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Old 07-19-2012, 04:19 PM   #14
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JCP made mistakes recently. But a lot of retailers are struggling to stay afloat these days. Taxes, lawsuits, mandated employee wages and benefits, etc. are all draining profits. Many big companies are operating in the red, and lots of marketing decisions are made with only the stock market and shareholders considered. The self-checkouts are designed to eliminate a costly employee. It's inevitable in this economy. We have seen Sears and Kmart merge! Who would have thought it would happen.
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