Go Back   iRV2 Forums > iRV2.com COMMUNITY FORUMS > Just Conversation
Click Here to Login
Join iRV2 Today

Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts.
Reply
  This discussion is proudly sponsored by:
Please support our sponsors and let them know you heard about their products on iRV2
 
Thread Tools Search this Thread Display Modes
 
Old 01-13-2015, 07:43 PM   #1
Senior Member
 
Monaco Owners Club
Join Date: Dec 2010
Location: Kamloops, BC. Canada
Posts: 847
Shop Time

How many times have you phoned or asked a shop for a price to do a job?
You are quoted "by the book".
I took a vehicle to a shop, had a few items to repair or service.
I informed them I would be waiting for my vehicle.
After 1 hour 20 minutes, they informed me my vehicle was finished.
I went to pay the bill and saw that the total time booked for was 5.25 hours.
I questioned this and they said it was "book price".
Their book gives times for each job whether it takes that long or not.

I refused to pay for an extra 4 hours of time. After a lot of "back and forth"
and other customers listening they decided to rewrite the bill.

Maybe we need to question this so called book price.
__________________

__________________
luckyd is offline   Reply With Quote
Join the #1 RV Forum Today - It's Totally Free!

iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!

Old 01-13-2015, 07:48 PM   #2
Senior Member
 
Bfmorgan's Avatar
 
Monaco Owners Club
Join Date: Mar 2013
Location: Northern United States
Posts: 270
Quote:
Originally Posted by luckyd View Post
How many times have you phoned or asked a shop for a price to do a job?
You are quoted "by the book".
I took a vehicle to a shop, had a few items to repair or service.
I informed them I would be waiting for my vehicle.
After 1 hour 20 minutes, they informed me my vehicle was finished.
I went to pay the bill and saw that the total time booked for was 5.25 hours.
I questioned this and they said it was "book price".
Their book gives times for each job whether it takes that long or not.

I refused to pay for an extra 4 hours of time. After a lot of "back and forth"
and other customers listening they decided to rewrite the bill.

Maybe we need to question this so called book price.
My Honda dealership uses flat rate pricing (the book) to provide a quote for specified services. I never pay more than this. Frequently I pay less, because they were able to complete the repair in less time than the "book" says. At least with my Honda dealer it works to my advantage if they take longer and it works to my advantage if they can do it quicker than the book.
__________________

__________________
Brad & Bonnie
2007 Monaco Dynasty 42 Diamond
Bfmorgan is offline   Reply With Quote
Old 01-13-2015, 10:35 PM   #3
Senior Member
 
Join Date: May 2014
Posts: 2,796
I get your point but I would go with whatever the best price I could get quality work done for. If they quoted you a price that you thought was fair, and they do good work I would have just paid what they quoted. Don't get me wrong I think it's great that they changed the price for you, but I would bet the next time you go there they will just make you wait the time they quoted you and you won't know it's even done. I hate my MH in any repair facility so I would be happy to get it out quicker.
__________________
Mike & Charlotte
2014 Newmar Canyon Star 3610
Orange County, California
Mike and Cha is offline   Reply With Quote
Old 01-14-2015, 09:04 AM   #4
Senior Member
 
Monaco Owners Club
Join Date: Dec 2010
Location: Kamloops, BC. Canada
Posts: 847
I was not quoted any price to start with.
One item on the list was to replace a ceiling light bulb.
The book price charged .45Hour

This was in a car......not a MH.
These were all smaller items on my daughters car and I
thought it would be reasonable.
__________________
luckyd is offline   Reply With Quote
Old 01-14-2015, 09:56 AM   #5
Senior Member
 
Dmorgan6375's Avatar
 
Join Date: May 2013
Location: Unionville, Tenn.
Posts: 3,541
Quote:
Originally Posted by luckyd View Post
How many times have you phoned or asked a shop for a price to do a job?
You are quoted "by the book".
I took a vehicle to a shop, had a few items to repair or service.
I informed them I would be waiting for my vehicle.
After 1 hour 20 minutes, they informed me my vehicle was finished.
I went to pay the bill and saw that the total time booked for was 5.25 hours.
I questioned this and they said it was "book price".
Their book gives times for each job whether it takes that long or not.

I refused to pay for an extra 4 hours of time. After a lot of "back and forth"
and other customers listening they decided to rewrite the bill.

Maybe we need to question this so called book price.
Just for the record, the "Shop" has every right to charge the book price in any repair, But this also shows the consumer weather or not how honest they are. Almost all repairs shops that have very good techs will beat the book on any given repair. They're always finding ways to make short cuts to save time. Thus, the tech will be making a rather nice pay day in the end. Now, for the Honest Repair shop that also does great work, would only charge the consumer for what time he or she spent working the job. I'm speaking from past experience working for both independent shops and Factory Dealerships, Most Dealerships charge book time and will keep your car/truck/rig sitting in the back to make up the time, and not tell you when its done til said time. Just some food for thought here, always call around and get several estimates on repairs and consider weather or not you can do the job yourself!
__________________
Douglas M. Morgan RVM96
04 Dolphin 6375 LX W-24 Chassis #434136
"The Journey is our Destination" Unionville, Tn.
Dmorgan6375 is offline   Reply With Quote
Old 01-14-2015, 10:20 AM   #6
Senior Member
 
Join Date: Aug 2011
Posts: 252
I have a repair shop have since 84. I would think you should be given a price for the job that's what we do yes we use the book you need to find a shop you are comfortable with someone that can talk to you in a way you understand you do not want the cheapest job you can betas around friends co workers who they use are the happy with them have they ha to take something back and how was that handle would you rather pay the five hours and be on the road in an hour or sit in the waiting room for five hours while you get your money worth
__________________
halftimer is offline   Reply With Quote
Old 01-14-2015, 11:34 AM   #7
Senior Member
 
Join Date: Aug 2014
Posts: 189
Luckyd,

Just a couple of thoughts from a old auto body guy perspective:

With a few things to get fixed is it possible that more than one guy was working on the vehicle at one time?

If the book paid 1.3 hours (1 hour and 18 minutes), but took the tech 5.25 hrs (5 hours and 15 min) would you pay the 5.25?

Most of the time, after a few years of experience, a good tech (mechanical or body) can easily do the work in about half the time quoted in the "book". This is how both shops and techs make money. However, a new tech can take 3-4 times to do the same job. This is just part of the learning curve for new guys. Should the tech be penalized for being able to do the work quickly? Should they have kept your vehicle in the back (so it looks like they are still working) until the 5.25 hours was up?

If yo go back to that shop again I would recommend agreeing to a price ahead of time.

slanted
__________________

__________________
slanted is offline   Reply With Quote
Reply



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
When ya just don't have time... what do you do? bobandshaz MH-General Discussions & Problems 18 10-10-2014 09:58 AM
2003 Grand Cherokee part time 4x4 wingtrike Toads and Motorhome Related Towing 2 04-09-2014 06:59 AM
Full time RVing cost Bob Foisy Full-Timers 46 03-25-2014 10:47 AM
Daylight Saving Time Route 66 Just Conversation 76 03-11-2014 08:20 AM

» Virginia Campgrounds

Reviews provided by


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 03:13 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.