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Old 03-29-2015, 08:46 PM   #1
neschultz's Avatar

Winnebago Owners Club
Join Date: Feb 2014
Location: Eastern Shore of MD
Posts: 53
SmartRVProducts Customer Service

Several weeks ago I sent an email to SmartRVProducts asking if I could buy a new set of velcro pads to move my old fan I took from our TT (when we traded it) to our MH refer. Its been at over a year since I bought it from them.

Mike immediately wrote back that he would send me a new set at no charge and asked if I was still at the same address. He not only sent me the pads at no charge but went to the trouble to look up my home address before he replied to my email.

That's customer service!

AND - So far, there is no ice buildup at all on the Norcold fins and the refer is about 5 degrees colder than before.

Norman & Janet
2014 Winnebago Via 25P, "Vinnie"
2 Weiner dogs, "Snoopy" & "Minnie"
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Old 03-29-2015, 08:57 PM   #2
Community Administrator
JohnRR's Avatar

Fleetwood Owners Club
Workhorse Chassis Owner
Join Date: Sep 2010
Location: Marquette, Michigan "Da UP"
Posts: 14,807
Thank you for posting, it's good to read positive service posts.

John & Cathy R.
06 Pace Arrow 38L W24
08 Lincoln MKX AWD
See My RV Upgrades
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Old 03-30-2015, 04:21 PM   #3
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Monaco Owners Club
Join Date: Nov 2002
Location: Columbus, MS
Posts: 19,231
Yep, Mike gives excellent customer service!
Joe & Annette

2002 Monaco Windsor 40PBT, 2013 Honda CRV AWD
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