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07-26-2012, 09:15 AM
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#1
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Community Administrator
Join Date: Aug 2009
Posts: 53,543
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Fantastic Vent was bought by Atwood recently. I needed a part and was wondering if they kept the practice of replacing parts for free. They did. Now that's Fantastic. My part is on the way ( UPS ) at no cost to me.
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Cliff,Tallulah and Buddy ( 1999-2012 )
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07-26-2012, 09:39 AM
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#2
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Senior Member
Newmar Owners Club Workhorse Chassis Owner
Join Date: Oct 2007
Location: Michigan
Posts: 5,692
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That's great to hear. Thanks for sharing. 
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Steve & Sally / Hudson Our Little Pom / Heidi, Houston & HiTee Forever in our Hearts
04 NEWMAR MACA 3778 W22 / 05 PT Vert
Michigan (Summer) Michigan (Winter For Now)
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07-26-2012, 11:43 AM
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#3
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Senior Member
Damon Owners Club Workhorse Chassis Owner
Join Date: Mar 2009
Posts: 24,024
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That concerns me.. Attwood does not have the best customer service record. It may be that they have not yet had time to "Revamp" Fantastic's fantastic service dept to their own "Are you a dealer" NO, CLICK department.
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Home is where I park it!
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07-26-2012, 11:51 AM
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#4
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Community Administrator
Join Date: Aug 2009
Posts: 53,543
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Quote:
Originally Posted by wa8yxm
That concerns me.. Attwood does not have the best customer service record. It may be that they have not yet had time to "Revamp" Fantastic's fantastic service dept to their own "Are you a dealer" NO, CLICK department.
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My experience is opposite yours. Just this week I ordered and recieved screen door parts and had excellent customer service and have had tech support help in the past from the WH techs.
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Cliff,Tallulah and Buddy ( 1999-2012 )
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07-26-2012, 09:04 PM
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#5
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Senior Member
Tiffin Owners Club Freightliner Owners Club
Join Date: Feb 2008
Location: Pensacola, Florida
Posts: 5,173
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Quote:
Originally Posted by Clifftall
Fantastic Vent was bought by Atwood recently. I needed a part and was wondering if they kept the practice of replacing parts for free. They did. Now that's Fantastic. My part is on the way ( UPS ) at no cost to me.
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Wish that was the case for their jacks (level legs).
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Travel well, travel safe,
Jim
2006 Tiffin Phaeton - 2011 Cadillac SRX
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07-27-2012, 02:05 AM
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#6
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Community Administrator
Join Date: Aug 2009
Posts: 53,543
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Quote:
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Originally Posted by historyljc
Wish that was the case for their jacks (level legs).
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Don't we wish that all Co's could be like Fantastic Vent?
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Cliff,Tallulah and Buddy ( 1999-2012 )
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