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Old 12-21-2014, 02:01 PM   #1
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Posts: 35
Suncoast fogged glass repairs

Recently I had a bad experience with Suncoast Designs glass company. Here is the transcript of the conversation with their manager. You can draw your own conclusion. I'll only upload one photo because of size. The compound will not come off the paint without further damage

The photo turned 90 degrees. You can see the same compound on the blind in the background. Obviously, there is no way to get three quotes.

Please start reading from the bottom (the start of the correspondence).



We are concerned with the quality of work coming out of our facility. If you desire us to look at the work, then you will have to bring the coach back to our facility. We do not have a mobile team of any sort and therefore only work out of our facility. We are also aware that Marathon produces a quality product, however we have worked on many Prevosts and this is not a typical issue. We are not accusing Marathon, it is whomever is responsible for the paint, whether it is Marathon or someone else. Regardless of whether it was raining or not, you signed off on it, it is not our fault that you did not more closely inspect your coach. In regards to the blind, we will require three quotes from three separate companies.
Thank you,


JEFF HEYEN
General Manager
jheyen@ccwindow.com

SUNCOAST DESIGNERS
*Custom Windows*RV Window Repair
15050 Labor Place
Hudson, FL 34667
727-868-2773 Office
727-862-4732 Fax
Suncoast Designers | RV Window Repair Specialists in Hudson, FL
AMERICA'S #1 RV GLASS SPECIALISTS


Subject: Re: Lousy workmanship
From: bottieri@me.com
Date: Thu, 18 Dec 2014 10:43:08 -0700
To: jheyen@ccwindow.com

Jeff

I didn't ask you to repair the paint. I've brought this all to your attention because It was my impression that you are concerned with quality and would be interested in seeing some of what leaves your business if it wasn't top quality.

Your comment about my touching up stone chips has no relation to peeling off paint, and Marathon Coach does not put out shoddy paint jobs.

I don't know what the technical term is for the compound that is on my paint and blind, but it's also on the glass. I called it cement, but regardless of what you call it - it's there and got put there by your people. Take a good look at the photos and you'll see it smeared on the glass and down onto the paint.

Yes, I signed off on the job - in the rain which made it impossible to see the problems.

I've invited you to come see for yourself. If you really care about what your shop is producing, you should take that offer before claiming it wasn't done by your people.

I've contacted Marathon about a new blind and will get back to you with the cost.

Joe Bottieri

Sent from my iPad

On Dec 18, 2014, at 10:12 AM, Jeff Heyen <jheyen@ccwindow.com> wrote:

First, i want to inform you that it clearly states in your warranty about the responsibility for paint damages, which you signed stating your understanding of this warranty agreement. In addition, you signed our checklist stating that you were satisfied with the work done prior to you leaving our facility. Due to the damages to the paint, it is clear that you have a very shotty paint job, which is an issue to take up with those responsible for your paint job, not us. In addition, the fact that you touched up the paint yourself, you have already admitted that you had damage to the paint, prior to ever entering our facility. Therefore we are not responsible for any of the damages mentioned. In lite of this, and the fact that we do not use cement, nor anything like cement, we have still offered to replace those blinds, despite the fact that it is not our responsibility.
Thank you,



JEFF HEYEN
General Manager
jheyen@ccwindow.com

SUNCOAST DESIGNERS
*Custom Windows*RV Window Repair
15050 Labor Place
Hudson, FL 34667
727-868-2773 Office
727-862-4732 Fax
Suncoast Designers | RV Window Repair Specialists in Hudson, FL
AMERICA'S #1 RV GLASS SPECIALISTS


Subject: Re: Lousy workmanship
From: bottieri@me.com
Date: Wed, 17 Dec 2014 14:59:39 -0700
To: jheyen@ccwindow.com

First, I'll inform Marathon about their paint quality. Second, the paint chips weren't there before you worked on the coach as I had personally touched up every nick and chip the weekend before heading to Hudson. Third, the cement on the blind is exactly the same as what is smeared on the paint below the window. It's not caulk. It won't come off either place.

I plan to be in Clearwater at Parliament coach the afternoon of the 8th of January. You are welcome to come see the job in person. There's more mess than visible in the photos.

Joe Bottieri

Sent from my iPad

On Dec 17, 2014, at 9:57 AM, Jeff Heyen <jheyen@ccwindow.com> wrote:

Mr. Bottieri,
I want to apologize for the damages caused during the repairs. I do want to inform you that based on the picture, it looks like it could be black caulk on the blinds, there would be no reason for cement to be in your RV, however I brought this to my managers attention and he has informed me to request that you go ahead and send us the bill for the blind replacement. In regards to the paint, what we use for the window template is painters tape, if your paint job was done correctly it wouldn't remove any of the paint. Therefore, unfortunately, there is nothing we are able to do for the paint. If there is anything else i can help you with, please, do not hesitate to ask.
Thank you,
Taylor


JEFF HEYEN
General Manager
jheyen@ccwindow.com

SUNCOAST DESIGNERS
*Custom Windows*RV Window Repair
15050 Labor Place
Hudson, FL 34667
727-868-2773 Office
727-862-4732 Fax
Suncoast Designers | RV Window Repair Specialists in Hudson, FL
AMERICA'S #1 RV GLASS SPECIALISTS


From: contactus@suncoastdesigners.com
To: jheyen@ccwindow.com
Subject: FW: Lousy workmanship
Date: Wed, 17 Dec 2014 10:10:48 -0500



Suncoast Designers, Inc.
15050 Labor Place
Hudson, FL 34667
727-868-2773


Subject: Lousy workmanship
From: bottieri@me.com
Date: Tue, 16 Dec 2014 17:19:17 -0700
To: contactus@suncoastdesigners.com



Cement on my blind, peeled paint, chipped paint, sloppy finish on the sealant, etc.



Very sloppy and damaging workmanship!



Joe








Sent from my iPad


Grizz, Sandy & Katie-bug
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Old 12-21-2014, 02:32 PM   #2
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MY old eyes could not find the picture.

Three quotes from different camping worlds or RV repair places in your travels?

Good luck with it.
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Old 12-22-2014, 09:05 AM   #3
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It's there when I view the post. Could be a browser problem. If you would like to see the photos I took send me a private message and I'll reply with them.
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Old 12-22-2014, 09:07 AM   #4
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I can't follow your post but........I have been to Suncoast Design twice and have had excellent, quality, caring service.

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Old 12-22-2014, 11:16 AM   #5
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I have been to Suncoast Design twice and had no problem with their repair service.

My Firefox browser doesn't see any picture either.

If any paint came off from their Painters tape. Then by all means don't ever use a power washer on it. As more flakes will surely come off.
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Old 12-22-2014, 05:11 PM   #6
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Quote:
Originally Posted by Triker56 View Post


My Firefox browser doesn't see any picture either.
That may very well be the problem I'm using FF as well.
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Old 12-22-2014, 05:26 PM   #7
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My post about Suncoast is more about the attitude of the management than the sloppy work. If you read the entire conversation you'll understand what you might encounter should you experience an unacceptable job.
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Old 12-22-2014, 05:34 PM   #8
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Picture doesn't show up on Safari either!
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Old 12-04-2015, 06:47 PM   #9
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Suncoast Design

I had three windows removed and repaired at Suncoast, I now have discovered that one of the windows allowed water to get into the wall just below the window causing delamination. I called them over a month ago and they indicated Jeff would call me to discuss the issue. Jeff has not called me.
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