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Old 12-07-2015, 02:11 PM   #1
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Survey Says!!!!!

Just wondering if it is the standard in the RV industry to NOT send out customer satisfaction surveys? Either from manufactures or dealers? After purchasing my Ford Truck and Honda Fit I got a survey and every time I go to Ford or Honda for service, I get a survey.

I am kind of shocked after buying 2 RVs in the last 2 years, not getting a survey from Keystone or Primetime or my dealer!!!!

But then after dealing with the service department, they probably know they suck and don't need a survey to prove it.

Does the industry really care how their customers feel? What do you think?


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Old 12-07-2015, 06:22 PM   #2
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I think they know their merchandise is , pretty much, Junk. That's why the warranties are for such a short period of time.

They have to know that their Dealers are, for the most part, inadequate & profit driven.

They have learned that their customers expect perfection, and, cheap prices.

Those things, combined, don't make for good surveys. So why ask for surveys?

Folks that own the RV's still love them. That's funny , to me.

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Old 12-07-2015, 09:01 PM   #3
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Originally Posted by SamandAng View Post
... Does the industry really care how their customers feel?...
That's a rhetorical question, right?

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Old 12-08-2015, 07:14 AM   #4
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There is no standard, Some do, some do not. Same with car dealers, Some send surveys, some do not.

Some do not want to know what you think of them cause if it ever got out how "Satisified" their customers are they would no longer have any.
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Old 12-08-2015, 11:09 AM   #5
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I cannot imagine anyone asking for more surveys. If I took the time to respond to all the survey requests I get, that is all I would have time to do. If a company would devote the time they give to surveys to operating their business they could be successful without interfering with my life. If they are screwing up people will let them know.

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Old 12-08-2015, 11:18 AM   #6
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Old 12-08-2015, 11:59 AM   #7
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On my previous coach the comment area would of been much longer than the survey. They know that and don't care to read it.

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Old 12-08-2015, 03:28 PM   #8
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Personally I think surveys are useless and a waste of my time. When I bought my Subaru I got survey after survey, but none of them were about whether I liked the car, hated the car, what improvements could be made, etc. They were all about the "sales experience", which was, as usual, on par with having a colonoscopy without anesthetic.
Finally I sent them an email and said don't send me any more surveys if you don't care about what I think of the product. Haven't had one since.
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Old 12-08-2015, 04:07 PM   #9
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Most of the surveys I've seen goos something likw this "were we smiling when we lied to your face" Would you be more likely or more likely do business with us if our donuts were fresher? Did global warming influnence your decision in any way?

The point in am try to make is that most all those surveys are the same, and have no meaning

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Old 12-08-2015, 06:22 PM   #10
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I did get one that asked only about the experience at the dealership. Nothing about the trailer tho.
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Old 12-08-2015, 06:58 PM   #11
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I got a one year follow up on our Jayco Greyhawk. I answered it honestly. We liked the unit but it was undersized to our needs. So we traded it after 11 months.

I'm not sure Buffalo RV will like what I had to say about them but I told Jayco. I just wonder if anyone was listening or cares.

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