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Old 04-03-2012, 10:17 PM   #1
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TurboTax WARNING

For years now, I've gone to a retailer and bought the Intuit Turbo Tax software on a disc and done my taxes without problems. This year they offered to provide their services thru a secure online website-no disc required- and they "hooked" me with the "try it for free-pay when you are done and ready to file" ad campaign.

My complaint is that the website pricing is NOT as they advertised. When I started my return online their price was $29.95 for the Deluxe version and I never opted for any of the upgrades they try to sell you while you're using the online service. But, when you finish and are ready to E-file (as I was tonight) the price jumps to $49.95 + tax. You pay their unexplained increased price or you can't file. Searching their FAQs only finds many, many comments and questions about this "bait and switch" tactic- but no solution to the issue.

Back in the beginning, they even advertised a "FREE" Federal E-file for simple returns, but that is now being charged at $29.95 according to the angry posts from users on the website "ask the expert" feature.

If I had bought the disk version as usual I would not have needed to input a lot of info manually because the software looks back at your previous year return stored on your computer and auto loads a lot of basic data. Using the online version you enter EVERYTHING.

Next year I will begin using something -or someone- other than Intuit TT. This deceptive business practice has cost them a loyal customer. And I have a long memory when I feel screwed. Consider yourself warned! Ed
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Old 04-03-2012, 10:22 PM   #2
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TaxCut... switched years ago when it consistently returned higher.
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Old 04-03-2012, 10:25 PM   #3
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Intuit has been pulling stunts like that for years and I think they are one of the most deceptive and customer-unfriendly organizations I've come across. Stay away from them.
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Old 04-03-2012, 10:45 PM   #4
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I pay much much more for my laywer to handle my taxes. But in the end he returns 3 time his rate over what turbo tax.
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Old 04-03-2012, 10:57 PM   #5
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Have you considered contacting the State Attorney General's office or Consumer Affairs Division in the state where their business is located and file a complaint? If it happened to me that's the route I would take first.
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Old 04-03-2012, 11:20 PM   #6
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Ed - TaxCut, the one I have used for years, charges for the program, and then they charge again for the e-file or a state return (and the state return e-file). This has irked me, because several times I bought the deluxe without the e-file or state program, and then they hammered me for the 'add-ons' after I had my return done. Unfortunately, a crazy business, but it works well for them.
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Old 04-03-2012, 11:40 PM   #7
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Quote:
Originally Posted by steelheadbluesman View Post
Ed - TaxCut, the one I have used for years, charges for the program, and then they charge again for the e-file or a state return (and the state return e-file). This has irked me, because several times I bought the deluxe without the e-file or state program, and then they hammered me for the 'add-ons' after I had my return done. Unfortunately, a crazy business, but it works well for them.
That's my guess on the OP's complaint too. It's probably free to use, but if you want to file then you have to pay.
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Old 04-04-2012, 08:08 AM   #8
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That's my guess on the OP's complaint too. It's probably free to use, but if you want to file then you have to pay.
NO Mr_D. You would think so, but that is NOT the case. Their online service advertised as "Deluxe-with Federal E-file" and "try it for free" was priced at $29.95 but billed at $49.95 + tax (no choice, other than to decline to proceed & lose all your work).

I think they know that very few of us will re-enter our tax return data somewhere else, or file a complaint with a consumer protection agency, over the additional 20 bucks....but they have lost me forever!
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Old 04-04-2012, 08:13 AM   #9
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As usual, I used H&R Block At Home (formerly TaxCut) this year - fixed price and 5 free e-files. I've used this program for years and have no complaints at all. It works as advertised, and it does what they say it will do regarding e-filing, etc.

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Old 04-04-2012, 09:13 AM   #10
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Been a happy TurboTax user since the mid 80s. The automatically send an update program and do an online update when I go to do my taxes. Yes, I pay the extra for TT Delux, but it's worth it to me.
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Old 04-04-2012, 09:21 AM   #11
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........... (no choice, other than to decline to proceed & lose all your work).
Ed,
I'm surprised that you would "lose" everything. Most browsers allow you to "save as," and it would be saved as an HTML page. It may be necessary to type it into another program, but the data would be there. I know that they can program web pages to "not save," and "not print," but I don't know how Intuit does it. I am curious.

Also, the harder way is to capture or print screen. Not the nicest way to do it, but at least you would have the data to look at in the right fields.

It would be interesting to hear from others that have used the on-line version to see if they had the same situation.

I use the TT Basic. I'm just a poor person, and Texas does not have an income tax.
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Old 04-04-2012, 09:52 AM   #12
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The on-line TurboTax federal (only) with efile is very clearly $49 and STATE ADDITIONAL. Did the OP have a discount coupon code that was supposed to be used? With TT you get a free fed efile (instead of printing and mailing it in) and everyone charges a fee for each state efile you use.

If the OP had (or was supposed to use) a coupon code, well that's another story that's not TT's fault.

TT for the past 25 odd years I've used them always had a roughly $29-39 federal plus $20 per state pricing structure.
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Old 04-04-2012, 10:00 AM   #13
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I switched to TAXACT two years ago for the same reason. It is the cheapest one I have found.
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Old 04-04-2012, 10:05 AM   #14
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I use the TT Basic. I'm just a poor person, and Texas does not have an income tax.
We do the same...Free version. The first time I used TT, I mistakenly clicked on the State Tax section when asked and they charged me the extra $19.95. Florida doesn't have state tax either, but after repeated calls I was promise a refund... that never happened. I guess the guys in India didn't know how to refund. I do like the e-file and direct deposit and I appreciate the free filing. Bob
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