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Old 05-02-2013, 09:21 PM   #1
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Kro1957's Avatar
Thor Owners Club
Join Date: Jun 2012
Location: Frisco Texas
Posts: 845
Blog Entries: 2
Walk Through.... Didn't go so well..

We were supposed to close on our 06 KOTR 5r.

Our salesman told us everything would be taken care of. That is just the things we found, but when we did our closing and walk through, well......

A total of 5 things that had not been properly taken care of.

Major item we found is the fireplace is inoperative. So do we have them take more off on the price? Replace it?

Sink Faucet was replaced but does not fit sink properly (loose) and too big.
The sink covers no longer fit. I would rather fix that myself and give them
the receipt for the faucet.

Other things I trust will get taken to our satisfaction but somewhat surprised a better quality check was not done before our scheduled delivery date.

All too often I go along and accept substandard results and the DW has higher expectations and I have to admit, she is right.

06 King of the Road 37RLQS
06 Coachman Cross Country 5.9L 300HP 382 DS
03 Jeep Wrangler, 4.0L James, Trina, SMSgt, USAF Ret
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Old 05-02-2013, 09:27 PM   #2
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Join Date: Nov 2010
Posts: 1,191
salesman lie like loose rugs. it's their mo
they can't help it. how do you feel about that? that's why I put penalty clauses in every contract. if they don't like it, that tells you what to expect before they have your money

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Old 05-03-2013, 07:42 AM   #3
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Newmar Owners Club
Spartan Chassis
Join Date: Oct 2009
Location: On the road again
Posts: 6,155
In a former life I sold cars. When the car was sold I'd have to turn in a ticket listing what had to be done to prep it for delivery. I quickly learned that I had to follow the car through the process, and inspect it before my customers showed up for the delivery, to make sure everything got done. My priorities did not always jive with those of the service and "get ready" departments and it was up to me to make sure the final product came out as I and my customer expected. There were times when I had to call the customer and reschedule the delivery. I didn't want them to see the car before it was 100%.

Sadly, most salespeople these days feel their job is done as soon as they get your signiture on the purchase order.
Jay & Peggy Monroe with Dolly
Can't take it with you - don't plan on leaving any behind
2016 Newmar London Aire 4553, Spartan chassis
Wrangler Unlimited toad
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Old 05-03-2013, 01:54 PM   #4
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Forest River Owners Club
Ford Super Duty Owner
Join Date: Mar 2012
Location: anywhere, USA
Posts: 1,627
jmonroe you are correct. I am still in the car business and agree some salesman lie, however, so do some customers. That doesn't mean all salesman lie or all customers lie. The career salesman won't lie because if you do someone wrong they will tell a thousand people, but if you do them right, they might tell five. If they are jumpers ( from one place to another) they will lie and I have seen that myself. But time always tells what kind of person they are. I like to promise little, but deliver a lot.
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Old 05-03-2013, 04:32 PM   #5
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Location: Frisco Texas
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Yes, I too have been in Retail Sales for many years. Never sold RV's or Vehicles though. I was in Recruiting for 18 1/2 years. Heard all the lines on how Recruiters lie but I can tell you my integrity was never compromised and I would not compromise it. To this very day, I have had contact with recruits of mine just one the other day who retired from the Air Force recently.
I do not feel my salesman lied to me as he was really really upset with the service dept for not following through on was was itemized to be taken care of. As Jay said, you have to follow the process all the way through and that obviously did not happen. Today, I spent better part of 3 hours driving around to find a faucet that matched exactly the 2 5/16" size of the original faucet. Found one at Home Depot, took it out to dealership, they are working hard on it to get it ready. I do not think they will get the fireplace working so that is an issue to deal with yet.....
06 King of the Road 37RLQS
06 Coachman Cross Country 5.9L 300HP 382 DS
03 Jeep Wrangler, 4.0L James, Trina, SMSgt, USAF Ret
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Old 05-03-2013, 09:42 PM   #6
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Holiday Rambler Owners Club
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We bought our coach from Alliance Coach in Wildwood FL. Our salesman, Denny, told us what would be done prior to our signing papers, found us a suitable toad...

A tech was assigned to show us all the systems and explain how things work and took care of items that we found.

All in all a very good experience.

There are good dealers and sales people out there.

Larry and Suzette
2013 HR Endeavor 43 PKQ
2006 Jeep Liberty toad, SMI AFO Brake controller
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