Our first pop up was a assisted lift system sounds like your easy lift system. Again be sure the base of the camper is level front to back and left to right. You will most likely need help be very careful touching the bar near where it bends. With one of you loweering it like it should be the other needs to guide the arm to close and maybe see why it isnt working right. Maybe contact a deaer and ask their advice if it wont go easy because you don't want to break it.
Jim (SSG US Army Ret.) and Cheri (TSG Phx ANG Ret.) Mesa, AZ
2006 Dodge Ram 2500 HD Mega Cab Diesel | 2005 Honda Goldwing | 2006 35' Dune Chaser 5th Wheel