Normally, you should have the tools in your package along with the owners manual. They come with the radio and the manufacturers are pretty good at stashing them somewhere in the coach. Most always Fleetwood puts all this kind of stuff in the closet in a large box. When I am doing the PDI on these I only take out things that need to be installed; like water filters, microwave plate and roller, remotes to test electronics and manuals but leave all the other stuff in this box. Your dealer may have inadvertently removed them or it is possible Fleetwood lost them.
Also, sometimes these radios will not operate and have to be rest. Just pull it out dis-connect the harness, wait a minute and re-connect. Most of the time, it will then operate properly. I believe low voltage causes this problem.
Mike, RVIA & RVSA Certified Master RV Technician
Amy, Dr. Assistant - Roxie & Mei Ling, four legs each
2000 Gulf Stream Scenic Cruiser 450 hp & 1330# torque
06 Saturn Vue, 06 Chevy Z71 4x4 & 2014 Corvette Z51 M7